Customers connected with PPL Electric Utilities a whopping 6.7 million times last year. That’s an average of more than 18,000 times a day.
How do we do it? Let me count the ways.
3 million Web self-service transactions — Doing business through our website accounts for the largest chunk of customer contacts. And why not? You can do so many things, including managing your account, reporting an outage, getting great energy efficiency information, and more.
2.3 million phone calls — Calling 1-800-DIAL-PPL still is popular among customers. Our customer service representatives are always willing to help and give you the information you need, whether it’s about your bill or something else related to your service.
1.4 million self-service transactions through our automated phone system — Choose from a menu that covers areas including payments and billing, checking your account balance, and more.
25,000 emails — Yes, we’ll write back. Our average response time is one day.
The point of all these different ways of doing business is to make it as convenient as possible for you to conduct business on your terms and your schedule. We want your experience with us to be exceptional, the first time and every time.