We’re closely monitoring the predicted path of Hurricane Joaquin, and are prepared to respond if the storm leads to power outages for our customers.
“Our new smart grid equipment, our ongoing work to clear trees from power lines and our progress in installing stronger poles and wires have all been designed to reduce the number of power outages caused by severe weather,” said Dave Bonenberger, vice president-Distribution Operations.
We’ve been verifying supplies of equipment needed for power restoration and are checking on the availability of crews from other utilities – including our sister utilities in Kentucky – through our mutual assistance agreements.
We also have improved communications with customers during power outages:
Residential customers now receive proactive alerts when they have a power outage. Alerts include information such as the cause, whether a crew is on site, and the estimated restoration time. Outage alerts are available by email, phone or text, and customers can choose their preferred channel and the times of day they may not wish to be alerted at www.pplalerts.com.
A new outage map is available on the PPL website at www.pplelectric.com/outage. The map shows where outages have been reported, the size of the outage, the area affected and the estimated restoration time. The Web page also has important safety tips for customers, and other information they can use in the event of a power outage.