Our customer service representatives handle 10,000 to 16,000 phone calls every business day. Each call represents a new challenge, and a new opportunity to serve you.
Customer Contact Supervisor Jessica Carey says it’s a privilege working firsthand to guide our company’s support for customers.
“We deliver for our customers every day, by listening to them and solving their problems,” she says.
Previous online videos have focused on our storm center and pre-storm preparations, and on several other employees discussing their commitment to customer service.
We’ve taken significant steps in recent months to take customer service to a new level, such as rolling out an improved online outage map with more information; expanding customer service phone hours to 7 a.m.-10 p.m. Monday through Friday; and unveiling a new, streamlined online energy analysis tool.
Customers depend on us. And — from a customer service representative on the phone to a lineman in a bucket truck — we deliver.