Get bill help with OnTrack
Winter, like summer, is a season of high energy demand and higher electric bills.
If you find yourself behind, or know someone in that situation, PPL’s OnTrack assistance program could be just the solution. OnTrack offers reduced monthly payments and an opportunity for debt forgiveness, so you can maintain uninterrupted electric service.
A network of community agencies helps us administer the program to those whose incomes make them eligible.
Peace of mind can be a phone call away. Applying is simple. Call us at 1-800-342-5775 (1-800-DIAL-PPL).
How do we apply for the On Track program?
Gary: We work with community agencies to offer OnTrack. More info on the program, including a list of participating agencies, is available at pplelectric.com/billhelp. Click the link for OnTrack.
how do I. apply. not sure what link to click for on track help. single mom of two on section 8 housing in need of much help with bills
Lisa: You can call us at 1-888-DIAL-PPL (342-5775) for more info, or visit: https://www.pplelectric.com/my-account/payments/need-help-paying-your-bill/ontrack-payment-plan.aspx
does ontrak account for your bills or just your income?
Lynn, the program eligibility is based on your income, however we also take your rent or mortgage into consideration. You may review the program and apply at https://www.pplelectric.com/ontrack. Thank you
I am trying to contact someone to update my income for my ontrack
Good Afternoon Jessica,
Please contact our Ontrack Department at 1-800-342-5775 (available weekdays from 8am -6pm) to update your income for the program.
Thank you!
The email I was given to submit proof of income is not correct. Can you please provide the correct email?
Thank you!
Good Morning Justine, We do not have a Universal email address to submit proof of income. Please contact the Lehigh Union-Snyder Community Action Agency @ 570-374-0181. They will provide an address for you to submit your information. Thanks!
I was just approved for on track program. I have several questions:
Concerning debt forgiveness – Is debt considered income and will I be taxed? Will my credit be affected?
Usage – What if it’s much higher or lower than calculations were based on?
Supplier – does supplier stay the same?
Termination – Can I leave the program at any point? How does that work and what are the consequences if I do?
Billing – currently I’m paperless. Will I still get billed through text?
Thanks
Good Morning Joanne, please call us to review these questions. You can reach us at 1-800-342-5775. Thank you!
I WAS LAYOFF I N MARCH 2020, THAN CALLED BACK ,WORKED A COUPLE OF WEEKS THAN LAYOFF IN MAY UNTIL THE 14TH OF SEPT.2020. I FELL BEHIND ON ALL MY BILLS, AND I NEED A LITTLE MORE TIME TO BE ABLE TO PAY THIS BILL. THANK YOU FOR YOUR UNDERSTANDING.
Good Afternoon Joel, Please call our Credit Team @ 1-800-342-5775 option 2 or go to http://www.pplelectric.com/billhelp to set up a payment agreement and apply for assistance to help pay your bill. Thank you for reaching out to us!
I was just approved for the Ontrack program..my question: when I get my PPL electric bill, is the OnTrack credit deducted on the bill?
Good Morning Eleanor, Please contact our OnTrack Team weekdays between 8am-6pm at 1-800-342-5775 to assist you with your OnTrack billing questions. Thank you!