“How can I get help paying my bill?”
“My neighbors have power but I don’t. Why?”
“I’d like to shop for energy, but how and where do I start?”
If any of these questions sound familiar, you’re not alone. These are some of the most common questions our customers ask.
Starting the week of July 25, we’re launching a social media campaign to address some of these frequently asked questions and raise awareness of the answers.
Questions and answers will be posted on our Facebook, Twitter and Google+ accounts. Be sure to follow us, and feel free to share any answers you find interesting. Who knows? Maybe we’ll tell you something you’ve always wondered about.
If you have a question about our services, you’re always welcome to leave a comment on our blog posts or other social media messages. If your question involves a specific customer service issue you’re experiencing, the best way to get it resolved is to call us at 1-800-DIAL-PPL (342-5775) and speak with a customer service representative.