As part of our ongoing You Ask, We Answer campaign, we’re answering questions we frequently receive from customers. Here’s a question about budget billing, one of the billing options we provide for customers’ convenience.
I’m signed up for budget billing and my budget amount changed. Why?
Budget billing is a service that eliminates seasonal ups and downs in your bill by charging you a fixed monthly cost, based on your 12-month average of energy use. (You can find out more about it here.)
Your budget amount is reviewed every three months, and may go up or down based on the difference between your actual usage and the amount you’ve paid. We review budget billing accounts every three months to reduce the impact of those changes as much as possible.
Major changes in energy use at your home – such as the installation of a new appliance, or another person moving in or out — will eventually be reflected in your budget amount.
Price changes on the part of your energy supplier can also affect your bill.
To see prior You Ask, We Answer posts, click here.