As part of our ongoing You Ask, We Answer campaign, we’re answering questions we frequently receive from customers. Here’s one that involves payment agreements.

I thought I had a payment agreement, but my current bill shows my total account balance instead of my usual payment. Why?

Our Payment Assistance Program can help you manage your account and maintain uninterrupted service when unexpected events cause an occasional missed bill or, in some cases, financial hardship. Customers on payment agreements pay a portion of their balance each month.

If you are on a payment agreement, but your bill shows the total account balance instead of your usual payment, that indicates your agreement was not active when the bill was issued.  This may be a result of a late or missed payment from the previous month.

Please contact customer service and confirm your payment agreement status by calling 1-800-DIAL-PPL (342-5775).

To see prior You Ask, We Answer posts, click here.