As part of our ongoing You Ask, We Answer campaign, we’re answering questions we frequently receive from customers.

My neighbors have power but I don’t. Why?

We know it’s frustrating during an outage when nearby homes or businesses have power and you remain out. Here are common reasons why that can happen:

  • Different neighborhoods – or even different parts of a single neighborhood – can be served from different circuits.
  • We may have been able to restore your neighbors while we continue to work on a more challenging problem that affects your service.

If all of your neighbors have power and there is not a tree down on a wire, check your fuse box and safely reset your fuses if needed. If that does not restore your power, please report your outage online at or call us at 1-800-342-5775.

To see prior You Ask, We Answer posts, click here.