The process by which our customers can obtain ice and water following emergency storms has changed.
Customers who have been without power for 24 hours or more as a result of emergency storms can now purchase ice and water from any local vendor at their expense and send us the receipts. We will provide a credit to their PPL account.
This replaces the previous system in which customers had to obtain ice and water from specific vendors in their area. This system offers customers more flexibility.
Each customer can purchase a maximum of three 10-pound bags of ice and three gallons of water per day. Additional purchases will not be eligible for an account credit.
Customers should mail their receipts to:
PPL Electric Utilities
Attn: Ice and Water
827 Hausman Road
Allentown PA 18104
Customers should also include their account number.