Significant progress made; work continues around clock
Note to customers: While we have released regional estimated restoration times (see below for that information), we do not have specific information on when individual neighborhoods or areas will be restored. Please be aware that individual estimated restoration times will be updated once crews arrive at the scene of a repair job. The best way to stay up to date on your outage is by signing up for PPL Alerts at www.pplelectric.com/alerts. You can also check the status online at www.pplelectric.com/outage.
PPL Electric Utilities, bolstered by assistance from hundreds of additional line workers and tree crews, is making significant progress in bringing the lights back on for customers affected by Winter Storm Riley.
As of 8 a.m. Monday (3/5), about 32,000 remained out of service.
The eastern part of our service area was the hardest hit and contains the bulk of the remaining outages. Counties with the most remaining outages include Lehigh, Northampton, Bucks, Monroe, Pike and Wayne.
“We’re working around the clock and are making good progress,” said Stephanie Raymond, vice president, Distribution Operations. “We know it’s not easy being without power. Our customers should know we are bringing in all available resources to restore their service.”
Accessibility is still an issue. Trees, and snow in the northern parts of our region, are making access to job sites difficult. We continue to work with state and local agencies to clear roads and improve access to work areas.
PPL is recalling about 25 linemen now doing storm restoration work in Puerto Rico so they can help restore customers to power in Pennsylvania.
Also assisting PPL are 100 contractors provided through PPL’s sister utilities in Kentucky – Louisville Gas & Electric and Kentucky Utilities. In addition, another 250 line workers are arriving from utilities as far away as Florida, Texas, Ohio and Alabama.
This storm will rank among the 10 worst to affect PPL customers.
Storm-related outages in Lancaster and Harrisburg were restored Sunday night (3/4). Remaining storm outages in the Lock Haven and Bloomsburg area are expected to be restored Monday.
The following are estimated restoration times for other regions of our service territory. Note: Most customers in these areas will have power restored well in advance of the stated times. Customers will receive updated restoration alerts when crews arrive to begin repairs that will restore their service.
Lehigh Valley, Poconos, Northeast Pennsylvania (including Scranton area), and Bucks and Montgomery counties – 11 p.m. Wednesday, March 7.
Hazleton/Wilkes-Barre region and Schuylkill County – 11 p.m. Monday, March 5.
Restoration progress can be followed through our outage center at pplelectric.com/outage.
WHEN WILL WALNUTPORT HAVE POWER. 2 BLOCKS IN EVERY DIRECTION FROM ME HAS POWER THIS IS A DISGRACE
The neighbors on 1 side of us never lost power, no one across the street lost power, it’s us, a commercial building and 1 other neighbor who lost power. We had a crew on our property yesterday. They got the neighbors working, but ours is still out. It’s literally just us and the commercial building out now!
Thank you to all of the people working so hard to get us through this. It’s times like this that everyone appreciates everyone’s help
Thank you for working so hard to get everyone up and running. So much damage which makes your job even harder. We appreciate all the hours you are putting in away from your families to restore the power.
Still out on Jill drive. Nazareth, ridulous since the power plant is right next to us, says breaker or. Bad fuse….
Still out on Jill Drive in Nazareth, any word
P.s i really do appreciate your service and the work your guys do!!!
It was a nice sight to see your truck in our driveway after Sandy and the power back on!
Russ
Thank you for restoring our power! We really appreciate your hard work! Fran Ganley 720 Thousand Acre Road Sellersville 18960 🤗
We have a wire down on Allentown rd near Milford Square Pike. Tree was removed yesterday morning by homeowner. What is the status as I have seen crews on 309 near Redners and a few in the area last night from Georgia
Any clue about Tannersville?
Chestnut Oak Dr
Mike: While PPL has released regional estimated restoration times, we do not have specific information on when individual neighborhoods or areas will be restored. Please know that individual estimated restoration times will be updated once crews arrive at the scene of a repair job. The best way to stay up to date on your outage is by signing up for PPL Alerts at http://www.pplelectric.com/alerts. You can also check the status online at http://www.pplelectric.com/outage.
Still no power in germansville. This is absurd. No way should it take this long. Were in the reald and still dont seem to be a priority. Not even half a mile away and power has been restored for more than a day.
I don’t know how to log in but I just want to say thank you to all the workers for their hard work. I know it’s not easy and people are not happy, but I know you guys are working as fast as you can. It can’t be easy fixing the lines in this cold but you are doing it. Thanks again.
3 days without power and haven’t seen any PPL Utility trucks in my area. This is ridiculous. Met Ed has restored all of Pen Argyl and Wind Gap.
When will power be restored in brodheadsville pa 18322
Tell me about it I appreciate them out and doing there job but why drive past areas with no power to go to areas away and so fourth I think it should be one area at a time not back and fourth
Exactly. Power all around my house was restored, and they left with 87 homes still out. 87 homes which were part of a larger area of 600… over 500 restored, and then they moved on elsewhere. I don’t understand this.
It seems the same happened to us in Wayne County! We have neighbors with restored power all around us but we were left in the dark and cold! I can’t even send my kids to school today because we’ve been without power since Friday 11am!!! I have a child with special needs whose medication needs to be handled at very exact temperatures… it’s not like I can just put it out in the snow because the fridge is out… his medication costs about $300 a month and we have several months worth here! Are they going to replace any of it that goes bad? Why did they fix everyone around us but NOT US?!
We have neighbors right in our very community of Paupackan Lake that have had power restored but for some reason we haven’t! They KNOW we have a kids with special medical needs! There are NO relief vans in sight anywhere near us with water or charging stations like they sent to everywhere else! We are apparently the red headed stepchildren here.
And the school district is just as bad! They actually expect all the kids to show up to school today when some families (such as ours) haven’t had heat or electric since Friday!!!! I’m sorry but I’m not sending my kids to school when I haven’t even been able to do their laundry!
Times like this really make me miss Jersey and I’d move back in a heartbeat if I could. Growing up there I NEVER was without power for 3 days. Since living in PA we ‘ve lost power more times than I can count.
And looking at their “estimated” reports of when we’ll get power back didn’t even INCLUDE our neighborhood! Are we invisible????
Waiting cherry hill road. Please
Any word on when electric will be brought back between muhlenberg street and north 23rd street and greenleaf street and Livingston street
While PPL has released regional estimated restoration times, we do not have specific information on when individual neighborhoods or areas will be restored. Please know that individual estimated restoration times will be updated once crews arrive at the scene of a repair job. The best way to stay up to date on your outage is by signing up for PPL Alerts at http://www.pplelectric.com/alerts. You can also check the status online at http://www.pplelectric.com/outage.
Just registering the situation. Blakeslee, including Wawa and Dunkin Donuts. 1/2 the town is online.
Brutal cold – 19 ° tonight. Thank the Lord the sun is out today. No wind. PPL WELCOME.
Another snowstorm on its way TU-WED. We’re now worried about our pipes.
How is it i have no power but your still billing my account states your still billing me ? Ridiculous !
As I understand it, your restoration efforts first go to areas with a higher concentration of power outages. I am one of the remaining households in Lackawanna County without power. Since your website indicates that that number is now under 500, does it follow that counties such as Monroe, Pike and Wayne, which have far more outages will be served first with all households having power restored before houses remaining in Lackawanna County will be given any help?
I know it seems that we all are in the same boat, but it is getting increasingly frustrating when one has no water, no heat , and the fear of bursting pipes looming that ones neighborhood is being completely ignored for the greater good.
Judy: We have crews working all over our service area, including Lackawanna County, and will continue to do so. As other areas of our service territory are fully restored, we will look as much as possible to bring crews from those areas to help with storm restoration in places that still need it. We don’t prioritize concentrations of outages; we prioritize outages that affect the largest number of customers.
Any clue when Blakeslee power will be back up?
Jackson Twp, Monroe County, Mountain View Dr. There is a Utility Pole which is broken and hanging on the electrical wires across the road. This is a dangerous situation. The neighborhood needs help as soon as possible.
Anita: Thank you for your attention. Please report this by calling us at 1-800-DIAL-PPL (342-5775). Thank you!
Kurt I lost all my food I litteraly just went grocery shopping Monday night over 300 dollars worth of groceries gone . And still have no power and no food. Great job ppl hopefully my pipes aren’t frozen
When is the electricity going to be back on at Reading Housing Authority Oakbrook and Sylvania Homes Reading PA 19611
Can you tell us approximately when the power will be restored in Greentown, PA? We’ve been without power since Friday at 10am. We appreciate all the hard work these guys are doing.
Bartonsville still does not have power I know that you guys are working as hard as you can but this has made it so hard to do anything including school if you can try to get all of the bartonsville area up thank you but if not make sure everyone else gets it
We appreciate everything that you are doing. Haven’t seen a truck at all. We are freezing in the Poconos without any heat. Any clue to when Paradise Valley will be up and running?
No power since Fri morning in Honesdale on Shady Lane. I realize you go by largest number of customers but is there any way you can give an estimated time as to when crews might arrive to work on it? Trees have been hanging on wires and nobody has touched it yet.
I have been out of power since fri 3/2. I get that ppl is doing what then can to restore our power. When my wife initially called to report our outage ppl posted a text saying we wont have power until 3/7 at 11pm.
Today 3/4 I get a text saying my power will be on by 5pm then I get another text saying 7pm then 8pm and now its back to 3/7.
Also, what is the whole thing of ppl will reimburse you for 3gls of water and a 10lb bag of ice. Are you freakin serious? If my power doesnt come back on till wed that will be a week without power and all you are gonna do is reimburse me for some ice and water? what about all the food that got ruined in my fridge?
Haven’t seen a single PPL truck all weekend in Effort. I appreciate you’re trying to get to all areas, but we gave kids too and it’s pretty darn cold up here right off Jonas Road. Please get us back up and running. Wednesday is a far ways away and we’re tired and cold here.
Seem they got some things done. But it’s strange how they are getting people sandwiched between places with power that are out. The two roads next to me on either side in Sun Valley have power. I’m still scrounging together wood to heat my living room and bringing food home from work. At this point I’m out of cash, out of wood, and out of patience. They need to double check their work before moving on because my power came back on for a minute on saturday and then went back out.
I am near you, and I haven’t seen one either. However, I know they were at least nearby at one point Saturday because my entire neighborhood has been restored, save FIVE OF US. Completely and utterly baffling that they’d just leave five residences out to dry like that.
I lost hundreds of dollars worth the fish, and my family and I have to sleep at other people’s homes, while also trying to figure out how to get my daughter to school and daycare, whenever they re-open.
I am just disgusted with this. They’re leaving people in the cold for DAYS, and then boasting about bringing 25 workers back from Puerto Rico to help in the efforts. TWENTY-FIVE!! WOW, THAT IS SO REASSURING!!
Thanks a whole lot. Had 3 fish and my lizard die on me cause for SOME REASON you guys decide to give everyone freaking else on my street their power back except for us!!! Not to mention my mother in law in a cancer patient and we have children on property!!!! Called multiple times and nothing hasn’t been done! MUST BE NICE TO GO HOME TO YOUR WARM, HEATED HOMES! Can’t say the same for us who have electric heat!!!!
Rogues Path in Henryville. You said 11 pm on 3/4. But now you say you are determining it?? Please let us know how to plan. We’re struggling here. Thanks
Still without power in Neola since 11:30am Friday yet neighborhoods close by who went with no power for LESS time are already restored!
When will the power be returned to the customers at Indian mountain lakes in allbrightville
Alitem,
Thank you for the hard work,we appreciated,we saw guys working late cutting the trees in the cold ,really nice from them to think about us,thanks again and again
For starters, I know you guys are working hard to get this done. But I have a question…I notice most of the customers who have power restored have it restored during the daytime hours, and it seems that overnight only a very few, and you say you are working “round the clock”. My question is, do you slow down considerably in the overnight hours? I’m asking because everybody in my complex loses hope of having power restored as soon as the sun goes down because it’s obviously noticeable to everyone that nothing happens overnight when we check PP&L’s sight that shows the amount of customers power that’s been restored. There’s approx. 5,000 to 15,000 customers power restored when we look during the day, but only a few hundred overnight, if that. Can I have an honest answer as to if you are working “around the clock” as you say. I understand if this is the case because you need your rest like the rest of us. But I would like to be told the truth, especially in an emergency situation such as this. Thank you.
I think it’s very obvious we take our comforts (electricity) for granted. Be happy your not in a bucket truck dealing with wind chill and irate customers driving by. I’m a customer not lineman.
Thank you for restoring the power in Perkasie much earlier than expected.
My house was part of an outage of 600+ people. They restored power to all but 87 by saturday night, and by last night only four or five of us remained without power while everyone else in every direction was back on. So after restoring all these people, we were just left and they moved on. I am beyond frustrated at this point, as we have another storm coming and it looks like we’ll just be left to deal with that without power. How is it that you can restore all those people and then just move on with the last few of us still out????
Still out on Rogues Path in Henryville. The Post Office and the neighbor down the hill has power….why can you go around the corner and fix ours? It’s demoralizing to look out and see civilization around you and be in the dark! I know you are working your hardest, but you were the ones who told us 11 pm 3/4/18…and now you can’t even hazzard a guess?????
Please…with another storm on the way, we need time to prepare!
Thanks
I live in Westwood Heights. The message we have been getting for the last two days is that crews have been sent out to make the repair. We can see the tree across the line on Congress St and no one is there. Maybe it was assessed a few days ago but no one has come back.
Have we been forgotten??
We are on lake Wallenpaupack in Greentown. Marina Billage Lane…We seem to be in the only row of houses left in this zone without power. We have a two year old and wife is 9 months pregnant. This is our fault for not being more prepared but we are starting to lose it. Any sign of hope for us here ?
still no electric schnecksville area.. being patient but its rough!
Still no power in greene township pike county pa saw mill road area
What is getting to me is that the people on Roberts road and on Donalds road in Sun Valley in Effort have power. The Bar in the firehall has power. I mean MY NEIGHBOR RIGHT BEHIND ME AND THE ONE TO THE LEFT DIAGONALLY HAVE FREAKING POWER. MEANWHILE I don’t and these are the Properties directly adjacent to mine.
HOW HARD IS IT TO FIX AN ENTIRE DEVELOPMENT AT ONCE. Very Pissed
Merrill: I’m on Johns. When I returned home briefly last night, I counted five homes, mine included, that still had no power. Everyone else on the street, and Donalds behind me, had their power restored. I’m staring to get really angry at this point.
Power out Fri at 1930, back on sat 1230 out sun morning 0030, back on Sunday 1130, out again today. What the hell is going on with ppl??? I have NEVER seen such incompetence!!!! How many times am o go to lose power from the same storm??
Your crews are working hard and making progress and assumed to be doing the best possilbe given the long hours and tough working conditions. Your company on the other hand is NOT. You have shut down all 2-way communication with your customers. I know the folks that normally would be answering phones are not the same people on the trucks making the repairs. In times of need you probably would want to be more communicative with your customers than less communicative.
You also provide information to your customers via a map and text updates. Although initially these seem like great tools so we can at least get a feeling for the magnitude of the problem overall and personally get a feeling for when we will have our power restored. However, these tools are completely innacurate and only further frustrate us. We have been down since Friday afternoon. Finally on Saturday our status changed to crews sent to make repairs. Finally after 24 hours a crews shows up to survey the area. After walking around for about 15 minutes they returned to their truck (I hope they were at least able to find the issue – a tree on the power lines) and got on their phones. Hoping they were calling in reinforcements to assist with the restoration, but instead they moved to the end of the street turned off their lights and spent the next hour on their cell phones before departing prior the end of their shift at 11 PM. I assumed again that since they at least go eyes on the issue a crew would arrive in the morning to make the repair – instead no crews have come, but our status has changed from “an on-site crew estimates power should be restored by 11 pm on 3/7”. In the last two hours 50 customers of the 2,285 still without power have been restored.
Thanks to all of you for braving the elements to restore power. We had a glimmer of hope Saturday night for a few seconds then all dark again and ever since. Streets above and below have power, but not us. Makes no sense to me. Finish the job at hand before moving on.
When are you going to send a single crew to Plainfield twp?? The outage map states there is an on-site crew here but that is not true. We drove around the area yesterday and again today and have not seen a single crew working anywhere! We have downed wires, trees laying on top of wires forcing them down low, shredded wires etc all over the place and NOBODY HAS EVEN BEGUN TO WORK ON THEM! Haven’t seen any of these ppl relief vehicles offering a place to charge mobile devices, food, ice, or water around here either. We are freezing here and without water, and we have an infant in the home along with 3 other young children, when will we see a single crew to start repairing this mess?? On top of all this, there is another storm coming tomorrow, get with it PPL! This is absolutely unacceptable! How about an honest update that specifies WHEN CREWS WILL REALLY BE SENT TO PLAINFIELD TWP to start??
Sorry about the people leaving nasty comments. We’re all cold, tired and cranky. Thank you for working to get us power as soon as possible. Most appreciated
I believe this person sums it up the best. Thanks for your hard work, sorry we’re all in terrible moods, stay safe out there.
I have asked for help getting my trees cut before they fall down on the wires they are very big and dangerous, I am on social security and cannot afford an expensive tree service, I wrote and asked for help but got no answer. Ialso called and Iwas told they would let me know, that was in november. Ijust do not want anyone to get killed by a falling tree, and all ppl,s wires ripped down. please help.
PPL Staff –
Thank you for your hard work and dedication in restoring electrical service. Our estimated repair date was completed 2 days early! We are very thankful to you and know that you are working very hard to get service to everyone! Stay safe out there and thanks again for your excellent customer service! We know that it is not an easy job.
I haven’t been able to flush my toilets since Friday! That’s crazy, yo. As for people’s food getting ruined, may I suggest putting it outside? Nature’s refrigerator is killing it out there. Anyway, does anyone have any candles?