Note to customers: While we have released regional estimated restoration times (see below for that information), we do not have specific information on when individual neighborhoods or areas will be restored. Please be aware that individual estimated restoration times will be updated once crews arrive at the scene of a repair job. The best way to stay up to date on your outage is by signing up for PPL Alerts at www.pplelectric.com/alerts. You can also check the status online at www.pplelectric.com/outage

PPL Electric Utilities, bolstered by assistance from hundreds of additional line workers and tree crews, is making significant progress in bringing the lights back on for customers affected by Winter Storm Riley.

As of 8 a.m. Monday (3/5), about 32,000 remained out of service.

The eastern part of our service area was the hardest hit and contains the bulk of the remaining outages. Counties with the most remaining outages include Lehigh, Northampton, Bucks, Monroe, Pike and Wayne.

“We’re working around the clock and are making good progress,” said Stephanie Raymond, vice president, Distribution Operations. “We know it’s not easy being without power. Our customers should know we are bringing in all available resources to restore their service.”

Accessibility is still an issue. Trees, and snow in the northern parts of our region, are making access to job sites difficult. We continue to work with state and local agencies to clear roads and improve access to work areas.

PPL is recalling about 25 linemen now doing storm restoration work in Puerto Rico so they can help restore customers to power in Pennsylvania.

Also assisting PPL are 100 contractors provided through PPL’s sister utilities in Kentucky – Louisville Gas & Electric and Kentucky Utilities. In addition, another 250 line workers are arriving from utilities as far away as Florida, Texas, Ohio and Alabama.

This storm will rank among the 10 worst to affect PPL customers.

Storm-related outages in Lancaster and Harrisburg were restored Sunday night (3/4). Remaining storm outages in the Lock Haven and Bloomsburg area are expected to be restored Monday.

The following are estimated restoration times for other regions of our service territory. Note: Most customers in these areas will have power restored well in advance of the stated times. Customers will receive updated restoration alerts when crews arrive to begin repairs that will restore their service.

Lehigh Valley, Poconos, Northeast Pennsylvania (including Scranton area), and Bucks and Montgomery counties – 11 p.m. Wednesday, March 7.
Hazleton/Wilkes-Barre region and Schuylkill County – 11 p.m. Monday, March 5.

Restoration progress can be followed through our outage center at pplelectric.com/outage.