Many remaining Riley outages targeted for restoration Tuesday (3/6)
We expect to make substantial progress Tuesday (3/6) in restoring power to customers who still have outages following last week’s storm. We also urge customers to stay safe during Winter Storm Quinn, which is forecast to bring heavy, wet snow to our service area Wednesday (3/7).
Our force of repair workers – already at 1,800 linemen, tree crews and damage assessors – continues to expand with the arrival of new crews from other utilities. (Pictured below: Crews from outside our area work in Monroe County on Tuesday.)
The target time to restore all customers who lost power in last week’s storm remains 11 p.m. 
Wednesday. Many customers are expected to be restored before then.
“We continue to focus all of our efforts on restoring power to customers who remain without service following Winter Storm Riley,” said Stephanie Raymond, vice president, Distribution Operations. “We’re working around the clock, as quickly and safely as possible, to bring all customers back into service.
“We are tracking Winter Storm Quinn, which is predicted to hit our service area Wednesday. We will respond to any outages it causes,” Raymond added. “We will keep the current expanded staffing in our service area.”
We urge customers to be ready and stay safe during the upcoming winter storm:
- Charge phones and other personal devices in advance of the storm.
- Always stay away from any downed lines, keep kids and pets away from them and report fallen wires immediately by calling 1-800-DIAL-PPL.
- If you have to run a generator, make sure you run it outdoors in a well-ventilated area — never indoors or in a garage.
- If needed, use flashlights, not candles, to reduce fire risk.
- Restrict travel during the storm as much as possible.
- If you have an outage at home, unplug sensitive electronics, as well as ovens or space heaters that were on at the time of the outage.
- If you have special personal or medical needs, have a plan for what action you will take in case of a power outage.
- Shovel snow carefully. It’s expected to be heavy.
About 239,000 customers have been restored since the start of Winter Storm Riley.
Customers receive updated restoration times when crews arrive to make repairs.
The best way to stay up to date on your outage is by signing up for PPL Alerts at www.pplelectric.com/alerts. Restoration progress can be followed though our outage center at pplelectric.com/outage.
Power finally restored after 4 days. Discovered today that the whole area was out because of a single tree falling on one neighbor’s line running up his driveway. PPL has known the cause of the outage almost the whole time, but refused to acknowledge that it knew, much less tell any of us what the problem was or estimate when it’d be fixed. Classic customer service.
Same here and we’re still waiting.
We lost power late Sunday night, two days after the storm, and we’re still without power.
We have been running our generator since last Friday and as at today’s we are still without power. Hopefully, the power will come on by tonight as promised.
Will the outages from the new storm affecting larger numbers of customers take precedence over the fewer number of customers affected by the previous storm? Or will you work to ensure that everyone who is still without power from the first storm is restored before beginning on the next storm’s outages? And secondly, why did your repair crews move from the western half of your service territory to the eastern half, instead of focusing on the outages that affected the largest number of customers, as repeatedly stated in your company policy? So, two questions there that I’d like answers to. Thanks, Kurt.
“Curious George”: If Winter Storm Quinn causes outages for critical customers like hospitals or police stations, we would restore those first. And if the new storm causes especially large outages, we will focus on restoring those. Beyond that, we will give consideration to remaining outages from Riley while prioritizing our response. We’re operating with a greatly expanded field staff, which will give us the ability to tackle a lot of work. Also, we moved many of our repair crews to the eastern half of our area once we had brought storm restoration in the western part of our territory (which was not as hard hit) under control.
We have been without since Fri and since there are not many on our line we are always last. It took until 6 pm on mon to even assess us! Now another storm. We always get screwed. During Sandi we were out 7 days. No influence like some people who live in developments like Hemlock Farms. Thanks for nothing. We’re screwed. Dan
Dan we too are on the “short end of the line”. Funny thing is that we get lesser service than others because of it but we still pay the same rates???
We lost power since Friday afternoon. We saw the truck pass by about an hour ago (4:45pm), they assessed the pole and left. We are still without power.
We have also been out since Friday. Power was restored at 4:30 and 10 mins later back out again. This is beyond frustrating. Now with another storm approaching, who knows how much longer we will be without!
I have been without power since Friday. Crews were in area twice and both times pulled away from finishing the job. I was told other people were more important than I was !! Needless to say I am not happy with that statement!! People who live in rural areas need electricity after waiting many days as well!!
We are off Mountain Road in Effort
No power since Friday, got a message it’d be on Mon nite by 11. Now it’s Tues nite at 11 and still no power. We would have made arrangements to ride out this new storm elsewhere if we had known power REALLY wasn’t going to be on Monday by 11. Your story above here says everyone will be restored Wed by 11 pm. Is that even a remote possibility since we are getting a brand new foot of snow?
My house insurance does not cover burst water pipes and my house is all electric. What am I to do?
I have been out since 10:30 Friday morning. I know they are working as hard as they can so please have patience. I am 76 and I manage
So do I pay less for less service because not as important as other areas? Less people on our line so we can sit here and look at your staging area at fairgrounds, this is awful no power since Friday! We shouldn’t pay as much because we don’t get same service other people pay same amount for!