If you lost power during the recent nor’easter, but your daily usage information on pplelectric.com says you used electricity that day: Don’t worry, you won’t be billed for usage when your power was out.
Most of the time, these estimates provide a general idea of how much you used. But after outages, this feature can be confusing, because the estimates don’t reflect the fact that you were without power.
Be assured that you are billed on your actual usage at the end of each month’s cycle, based on information collected from your meter at that time. The information from your meter will reflect the power you actually used.
As always, if you feel your bill is inaccurate, we encourage you to contact us at 1-800-DIAL-PPL (342-5775).