Here’s a news release we issued Wednesday (7/11). We appreciate the support of those who responded to the survey, and we’ll continue to work to provide you with strong, reliable, affordable service.
PPL Electric Utilities has captured the J.D. Power residential customer satisfaction award for large electric utilities in the eastern United States for the seventh year in a row.
The award means PPL has landed the top spot among large electric utilities in this part of the country for 15 of the 20 years that J.D. Power has been conducting its residential electric customer survey.
“To consistently rank among national leaders in electric utility customer satisfaction speaks to the remarkable employees at PPL Electric Utilities and the way they approach their jobs,” said Greg Dudkin, president of PPL Electric Utilities. “This award is a reflection of our collective focus on delivering for our customers – every day.”
PPL Electric Utilities’ score of 747 improved on last year’s score by eight points. The average score in the large utility group in the East is 706.
Companies are ranked on a 1,000-point scale. The East Large Segment is made up of 16 utilities. The national average among all types and sizes of electric utilities, including electric cooperatives, was 720, according to J.D. Power.
PPL also has captured 11 J.D. Power awards for business customer satisfaction, bringing its overall J.D. Power award total to 26.