You rely on PPL Electric Utilities to deliver the electricity that powers your lives and businesses. Since our founding in 1920 we’ve taken that responsibility seriously. PPL has been focused on keeping the lights on for you. We’ve worked to stay on the leading edge of the utility industry, innovating and improving our electric grid to provide safe, reliable electricity across our service territory.
Now, as we celebrate our centennial, we remain one of the most reliable utilities in the country.
- Each year, we invest in our delivery system. We’re continuously performing proactive maintenance, replacing aging equipment and developing solutions to safeguard the grid. As a result of that work, overall power outages are down 30% compared to 2011.
- We have more than 5,300 miles of transmission lines. Since 2013, through investments and innovation, we’ve reduced transmission outages by 75%, and we’ve decreased transmission outages caused by lightning by 67%.
- For the past three years, our customers had electricity 99.99% of the time.
This performance – along with our commitments to customer service, safety and our communities – has helped us earn eight consecutive J.D. Power residential customer satisfaction awards for large electric utilities in the eastern U.S.
A century of work by thousands of dedicated PPL employees has gotten us to this point, but we have much more to do. We’re evolving to meet the changing needs of our customers and to shape the reliable utility of the future. We’re making the grid smarter, safer and better equipped to handle the next generation of renewable energy. Plus, we’ve embarked upon a digital transformation that will revolutionize the way we engage with our customers in the years to come.
The utility industry is changing fast, but our commitment to providing reliable electricity remains unchanged. We delivered in 1920, we deliver in 2020, and we’re committed to delivering for you long into the future.
Thank you for allowing us to serve you every day. We look forward to celebrating our 100th anniversary with you throughout the year.
President, PPL Electric Utilities