At PPL Electric Utilities, we’re joining with Utilities United Against Scams (UUAS) to recognize National Consumer Protection Week and the continuing efforts to educate customers on how they can guard against scams.
As a member of UUAS — a consortium of 146 U.S. and Canadian electric, water, and natural gas utilities and their respective trade associations — we’re helping to work across the industry with regulators, law enforcement, and telecommunications partners to stop scams targeting customers. The bottom line is we have your back.
National Consumer Protection Week is a chance to raise awareness on this important issue.
When it comes to potential scam activity, be aware of tactics including threats to immediately disconnect; requests for payment with a prepaid card; spam emails with lookalike logos or trademarks; spoofing the utility’s phone number.
If a marketer calls or knocks at your door, remember:
- PPL does not market or sell supplier services by phone or door to door. If the solicitor claims to represent PPL, call us directly. You can safely shop for suppliers at PAPowerswitch.com.
- Don’t always trust caller ID. Scammers can make it look like PPL is calling. If you suspect the caller might not really be PPL, hang up and call us directly.
- Only return messages and calls to PPL at our official phone number: 1-800-342-5775.
- Update your PPL account with a security PIN or password and never give it to anyone who calls you. We will ask for your PIN and password when you call us to make sure it’s really you.
Visit Utilities United for more information and tips on protecting yourself from impostor utility scams.