April 12, 2020
As an essential business, powering our customers and communities remains our number one responsibility. That’s true every day, but especially during this unprecedented health crisis.
We have pandemic plans in place. And, although we all may not be working from traditional office locations or service centers, we are working each day to serve you.
When it comes to storms, like the rain and strong wind that affected customers April 9-10, we’re prepared to respond and to work around the clock to restore power. Our plans include the ability to safely bring in mutual assistance from outside our service territory if that’s necessary.
The safety and well-being of our employees, customers and communities is our top priority. We are limiting direct interaction between our employees and customers and respecting social distancing.
Our crews are still working so the grid remains reliable. If you need to interact with them, please maintain a safe distance of at least 10 feet.
In keeping with Governor Tom Wolf’s guidance, we’re requiring that our employees and contractors wear non-surgical, homemade or better masks when they’re working inside PPL buildings or out in the field. For safety reasons, masks can’t be worn in areas where an electrical flash could ignite them, so someone in those areas will not be wearing one.
Our investments in reliability and smart grid technology have positioned us well to weather storms of all types, including this pandemic.
If you experience an outage, you can report it online at pplelectric.com, by texting “Outage” to TXTPPL (898775) or by phone at 1-800-342-5775. You should also set up and personalize PPL alerts to receive outage information by phone, email, text or all three.
To learn more about measures we’re taking during the COVID-10 pandemic and other helpful resources, please visit http://www.pplelectric.com/coronavirus.
We’ll get through this together. Until masks are a memory and we all shake hands again, please stay safe.