These are strange times. Everything’s different. But I want all of our PPL customers to know that we’re still here for you. We’re working day and night to keep your power flowing so we can get through this crisis together.
We’re still working for you, but we’ve changed some of the ways we work so we can keep our employees and our communities safe.
We’ve taken steps to see that our employees and contractors in the field are limiting contact with each other and with our customers. They’re practicing social distancing, and we’re asking the public to do the same. If you need to interact with a PPL representative for any reason, please keep a safe distance of at least 10 feet. You’ll also see that our employees have begun wearing face masks, as suggested by Governor Wolf.
These new ways of working extend throughout PPL. Our employees who can work remotely are doing so. That includes our Customer Contact Center associates, who are providing customer support from their kitchens, living rooms and home offices.
We’re getting used to doing business in this “new normal,” but we’re also prepared for whatever mother nature throws at us next. We developed plans to safely, efficiently and swiftly respond to customer outages during storms and other emergencies. We’ve also reached out to other utilities and mutual aid partners to assure them of the measures we’re taking to protect them.
Recently, we had the opportunity to respond to two wind storms. We saw widespread outages, and we worked around the clock to restore power for our customers. When the next storm hits, we’ll be there.
I’m also happy to say that we’re taking steps to help our customers out during this unprecedented time.
We’ve suspended all orders to cut service for unpaid bills and stopped applying late payment fees until further notice. We also want you to know that we have a variety of payment assistance programs available that may be able to help. Please, don’t hesitate to reach out to us if you’re struggling to make a payment. We’ll work with you.
We set up a special web page where we’re posting all of our latest updates on the crisis, including links to our assistance programs, energy saving tips, information on how to avoid scams and more. Please visit pplelectric.com/coronavirus regularly for updates.
I realize this is a time of anxiety and uncertainty for our employees and customers, but we will overcome these challenges together.
Stay safe and healthy,
President, PPL Electric Utilities