affordable energy illustration

Mar 18, 2022 | Bill Help | 0 comments

Falling behind on your bill? We can help.

We have options for all customers

If you’re struggling to pay your bill or are facing a shut-off, we have programs and payment agreements to help you catch up.


Programs for income-eligible customers

LIHEAPApply for free federal grants to help with your home heating bills and emergencies.

OnTrackGet a lower fixed monthly payment. If you have a past-due balance, you’ll also receive debt forgiveness.

Emergency Rental Assistance Program (ERAP): If you rent your home and your income was impacted by the pandemic, you may qualify for free grants to help with your rent and utility bills. Many of our customers have already taken advantage of this federal program. In fact, PPL Electric customers have claimed more than $6 million in ERAP funds so far, and there are still millions of dollars remaining in the program.

Pennsylvania Homeowner Assistance Fund (PAHAF): If you own a home and can show that your income has gone down or your living expenses have gone up as a result of the pandemic, you may be eligible for free money to help with your mortgage and utility bills.

Operation HELPApply for a cash grant to help with home heating bills.

WRAPSee if you qualify for free energy efficiency products to help save energy and money.

Programs for all customers

Payment agreementsWe can set you up with an agreement to pay down your bill over time.

Budget billingWe’ll average your electric use over the entire year so your bill amount will be more predictable.

CARES: If you’re experiencing a temporary hardship, such as illness or injury, you may qualify for protection from shut-off.

Not sure where to start?

Sign into your online profile at and click “Get Help Paying.” We’ll ask you a few questions about your household and financial information and recommend the programs that will benefit your family most.


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