Myths, legends and rumors—sometimes they have an element of truth to them. So, we’re clearing the air and putting a few energy myths to the test. Who knows, we might even debunk a few! Start our quiz to see if you can separate common misconceptions from the real thing—followed by tips to help you save more energy at home.
Our new Energy Analyzer is here!
Want to learn the truth about how your home uses energy? Check out our new Energy Analyzer, a free online tool that provides a personalized breakdown of your monthly energy use. Plus, get tips to help you use less, so you can save more money for what matters most.
I’ve beenon hold fir an hour about getting service
Good afternoon Susan, Please know your options to start service are online under http://www.pplelectric.com/moving or using our automated phone system by calling 1-800-342-5775 (say moving during the prompts.) Customers are able to start electric service up to 40 days in advance.
I need the service at my old address stopped and service started at my new address.
My old address was 1725 Lafayette Street Scranton PA 18504.
My new address has two meters. The new METER NUMBER IS 301005066
My new address is where I need service started. The new address is 1012 Clay Avenue Apt B Scranton PA 18519. My new METER NUMBER IS 301005066
Good afternoon Karen, if you have not already done so, your options to start & stop service are online under http://www.pplelectric.com/moving or using our automated phone system by calling 1-800-342-5775 (say moving during the prompts.) Thanks.
Hello, my mother passed away 5/24/24, her name is Ellen Goretsky, house acct # 301144838, garage acct # 3502046007. I have been paying her bills from a shared checking account in both our names, my name is MaryBeth Goretsky, (mbgoretsky@gmail.com)
I would like to transfer the name on these accounts to my daughter who has been living in the same house for more than one year.
Also would like to change the provider from Major Energy who sent a letter stating rate increasing from $0.1999/k Wh to $0.2199/k Wh by end of May 25.
Can you please help with above?
My contact 570-590-0097, email below
Your help would be much appreciated
Good afternoon MaryBeth, we are very sorry to hear about the loss of your Mother. Your daughter’s options to start service in her name can be done online under http://www.pplelectric.com/moving then select Start Service. This will close your Mother’s account. The Supplier on your Mother’s account would end with the closing of the account. If you choose to shop for a supplier in the future, please read more under http://www.pplelectric.com/shopsmart or papowerswitch.com. Thanks for reaching out.
Please info ppl about on/off peak.
I don’t think you promote it enough.
Good morning Tammy, Please read more about our time of use program to determine if it works for you under https://www.pplelectric.com/site/Ways-to-Save/Rates-and-Shopping/Time-of-Use-Plan. If you enroll in the time-of-use plan, you will pay more during on-peak times and less during off-peak times. There are no enrollment or cancellation fees. Thanks for your interest.
Tranfer account
Good morning Fanny, Please know you have the option to transfer an account online under http://www.pplelectric.com/moving. Follow the instructions to the end until you receive a confirmation. You can also use our automated system by calling 1-800-342-5775 (say moving during the prompts.) Thanks.
Hello my name is June,
I have sent 5 emails to ontrac program and haven’t heard a word from them. I have a medical condition, whereI depend on electric.
My doctor did send in a form for a month of extension for my ever growing bill. I’m just concerned that ontrac won’t come in time or haven’t gotten 1 of the 5 emails. Or I don’t know what the situation is. Please help me look into this. Time is not on my side.
Thank you
June
Good morning June, Please follow up by calling our Customer Service team weekdays 8am-5pm at 1-800-342-5775 (say OnTrack during the prompts.) Thanks.
What can you recommend for those of us who live in apartments where structural changes and/or appliances choice is not an option. BTW, I scored 100 on the quiz. Thanks!
Hi my bill it very high
Good morning Ruddy, we can offer several options to help lower your bill. If you have a web profile set up for your account, please sign in and view your daily & hourly usage online under http://www.pplelectric.com/analyze. You will see what time of day your usage is highest and can make lifestyle adjustments to lower your usage. Review tips to save energy and money under http://www.savewithppl.com. We also offer a FREE Virtual Home Energy Assessment that includes a phone consultation with a trained Energy Advisor, energy efficiency recommendations specific to your home and a free personalized energy savings kit. For more information and to set up an appointment, visit http://www.pplelectric.com/virtualassessment. Apply for assistance programs online under http://www.pplelectric.com/billhelp. Read more about lowering your bill by shopping for a generation supplier at a lower rate under http://www.pplelectric.com/shopsmart. We have an Energy Education team available weekdays 8am-5pm to discuss your usage concerns at 1-800-342-5775(say Energy Education).
if moving and transferring service will my account number stay the same or change?
Good morning Richard,when transferring service, you will have a new account number. Original account numbers final with closed accounts.
Hello My name is Chris and I have been trying to call and change my service to get the standard offer program at a rate of 10.77 cents per kwh on May 31, 2025. I called on Thursday May 29, 2025 and just found out about this program. I called back on Friday May 30, 2025 and was routed to an operator in the Phillipines. The connection was bad and I couldn’t get the electric changed over. Now on May 31, 2025, I am in the ppl website and there is no way for me to transfer my service over after i was told that I could change it over anytime before June 1st.
Good afternoon Chris, we understand your frustration with you on the timing. The Standard Offer program filled quickly in May that the companies under the program were limited not accepting additional customers beyond a certain date to participate in the Standard Offer. This program is currently not being offered. Customers can shop for the lowest rate offers under papowerswitch.com. If you would like to discuss this further, please call us weekdays 8am-5pm at 1-800-342-5775 (say Choice during the prompts.) Thanks.
Just bought a house and there’s not suppose to be any power to house yet there is and I need ppl to shut all power down and have been on hold for over an hour. . I have work to do and can’t risk getting electrocuted while replacing a line . House is 142 5th renovo pa 17764. The person I bought the home from transfered service to her home months ago so there should be NO ELECTRICITY COMING TO THE METER BOX.
Good afternoon Nicole, If you have not already, please contact our Service Team direct at 1-877-220-6016 weekdays 8am-5pm to assist with your request. Thanks.