Our number one goal is to deliver safe and reliable service, but when big storms strike and damage equipment, power outages may occur. It’s never easy to be without power, but you can be rest assured we’re working to get all customers back in service as safely and quickly as possible.
Stay updated on your outage. Adjust your alert preferences. Whenever outages occur, we’ll do our best to keep you informed. Stay safe!
As summer approaches, so does the start of the summer storm season. We want you to know we’re prepared to continue delivering safe and reliable service in all kinds of weather. One way we keep the lights on during storms is through the investments we’ve made in our...
Power outage? Text “outage” to “TXTPPL” or report it here. Update: 12.24.22, 6 p.m. Winter Storm Elliott, which began Thursday afternoon, has caused power outages across our territory. As of approximately 6 p.m., less than 2,000 of our 1.4 million customers were...
Learn how you can stay safe and prepare for all types of storms.
Customers who have been without power for 24 hours or more as a result of storms can now purchase ice and water from any local vendor and send us the receipts. If you send us your receipts, we’ll credit your account. Each customer can purchase a maximum of three...