Storms and Outages

Responding to Winter Storm Elliott

Responding to Winter Storm Elliott

Power outage? Text “outage” to “TXTPPL” or report it here. Update: 12.24.22, 6 p.m. Winter Storm Elliott, which began Thursday afternoon, has caused power outages across our territory. As of approximately 6 p.m., less than 2,000 of our 1.4 million customers were...

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Are you prepared for storm season?

Are you prepared for storm season?

It’s summer, and that means storm season is here. We want you to know that we’re prepared to continue delivering safe and reliable service in all kinds of weather. One way we can keep the lights on through storms is with the investments we’ve made in smart grid...

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Reimbursement for ice and water

Reimbursement for ice and water

Customers who have been without power for 24 hours or more as a result of storms can now purchase ice and water from any local vendor and send us the receipts. If you send us your receipts, we’ll credit your account. Each customer can purchase a maximum of three...

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