Storms and Outages

Are you prepared for storm season?

Are you prepared for storm season?

As summer approaches, so does the start of the summer storm season. We want you to know we’re prepared to continue delivering safe and reliable service in all kinds of weather. One way we keep the lights on during storms is through the investments we’ve made in our...

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Responding to Winter Storm Elliott

Responding to Winter Storm Elliott

Power outage? Text “outage” to “TXTPPL” or report it here. Update: 12.24.22, 6 p.m. Winter Storm Elliott, which began Thursday afternoon, has caused power outages across our territory. As of approximately 6 p.m., less than 2,000 of our 1.4 million customers were...

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Reimbursement for ice and water

Reimbursement for ice and water

Customers who have been without power for 24 hours or more as a result of storms can now purchase ice and water from any local vendor and send us the receipts. If you send us your receipts, we’ll credit your account. Each customer can purchase a maximum of three...

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