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Restoration Update

Latest updates on our storm response

We’re responding to outages caused by severe winds and rain

Storm Restoration Update: Crews Working Around the Clock Following One of the Most Significant Storms in Company History

Since the storm began, we have restored power to more than 130,000 customers, but significant work remains as crews continue repairing extensive damage and rebuilding portions of the electric system.

Featured Posts

Know What to Check Before You Switch

Know What to Check Before You Switch

With energy supply prices, summer usage and rates changing, you may see more calls, ads, emails, texts or door-to-door offers about lowering your electric bill. You have choices when it comes to your electricity supply. Many offers come from licensed suppliers, but...

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The outage you never experienced

The outage you never experienced

A strong storm rolls through your neighborhood. The wind picks up, rain pours down and a tree branch comes crashing into a power line. In the past, that might have meant hours without electricity. But today, many customers might not notice anything at all because of...

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Restoration efforts continue

Restoration efforts continue

Power outage? Text "outage" to TXTPPL (898775) or report it here. Storm Restoration Update: Wednesday, July 8 at 8 a.m. Our crews continue to make strong progress restoring service following multiple rounds of severe weather over the holiday weekend. We thank...

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Reimbursement for ice and water

Reimbursement for ice and water

Ice and water reimbursement Customers who have been without power as a result of the storms can now purchase ice and water from any local vendor and send us the receipts. If you send us your receipts, we’ll credit your account. Each customer can purchase a maximum of...

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Cooling Center Locations 

Cooling Center Locations 

July is kicking off our first heat wave of the summer. But we're here to keep you safe, cool and informed. Extreme heat can be dangerous, but you don't have to face it alone. Steve is sharing three ways our crews — and you, too — can stay safe as we head into the...

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Smart ways we help you save

Smart ways we help you save

Keeping costs manageable for the people and communities we call home is important to us. That’s why we offer energy efficiency programs, tools and resources designed to help you use less energy, lower your monthly costs and feel more in control of your bill. Summer...

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Stay safe and cool when extreme heat hits

Stay safe and cool when extreme heat hits

Extreme heat can be more than just uncomfortable — it can affect your health, increase your energy use and make it harder to stay cool at home. It’s also a time when the electric system is working harder to meet increased demand, and we know that’s when you rely on us...

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Get ready for summer with our Bill Toolkit

Get ready for summer with our Bill Toolkit

Summer heat and increased energy use can bring extra stress. We're here to help you stay in control. Our Bill Toolkit makes it easier to manage your bill, understand your energy use and find help when you need it. Whether you're planning ahead or looking for support...

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The outage you never experienced

The outage you never experienced

A strong storm rolls through your neighborhood. The wind picks up, rain pours down and a tree branch comes crashing into a power line. In the past, that might have meant hours without electricity. But today, many customers might not notice anything at all because of...

read more
Win the weekend with our summer quiz

Win the weekend with our summer quiz

Summer is around the corner and for many families, that means higher energy use as temperatures climb—especially in July and August. The good news? A few small, practical steps you take now can help your home stay cooler and keep energy costs more manageable during...

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