Customer Service Week is a time to recognize the heart of our customer experience— our Customer Service Representatives (CSRs) and Associates (CSAs). So far this year, we have received over 7.4 million customer interactions across various channels. Of these...
Customer Service
Shop smart and save
We’re committed to managing prices and securing the lowest cost of energy for our customers. That's why our Price to Compare or PPL Electric default rate, changes twice per year on June 1 and December 1. We deliver your electricity, but we don’t own the power plants...
It’s never been easier to pay your bill
We know one size doesn’t fit all – that’s why we offer a variety of different options to pay your bill. Whether you prefer the convenience of AutoPay, paying online with your credit card or still like to pay via one of our payment centers, we’ve got you covered. ...
Ten reasons to check out pplelectric.com
Have you visited pplelectric.com recently? Here are 10 reasons you should set up your online account today. 1) It’s easy: You can set up an online account at pplelectric.com/register in three simple steps. 2) It’s mobile: The site is built for your mobile device, so...
Stay Informed
Stay up to date with news, notes and information from PPL Electric Utilities. Follow us on social media for energy efficiency tips, bill help information, guidance on shopping for an electricity supplier, storm updates and more. You can find us on Facebook, Twitter,...
Be safe and secure: Go paperless today
Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing on our secure website. Safeguard your personal information and prevent identity theft. Avoid checks and envelopes, which can be stolen or...
Moving in or out? We’ve got you covered.
August is prime time for movers. Whether you’re packing up your college student for her first apartment or downsizing to an empty-nester loft, there’s no need to stress about your electricity service. We’ve got you covered with our mobile-friendly website. At...
Secure billing with paperless
Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing and access your account on our secure website. We can guarantee your billing and payment info, as well as your energy use, will be...
Give paperless a try
Paperless billing is secure, convenient, and good for the environment. It also saves you time and money. And with the schedule changes that often come with summer, we can all use a little more of that! With summer vacations and out-of-town visits to friends and...
Are you moving?
With summer just around the corner, you may be looking to relocate. Let's face it- no one wants to pack up and move during the winter. But with longer, brighter days, it's a popular time to change keys. Whether you're a growing family moving into a large two-story, a...