Caring for a family is a big job, so we understand you might be facing challenges and burdens far more complex than your electric bills. If you’re caring for an aging parent or loved one, we have simple tools and resources to help you manage their bill with ease, so...
We understand that your electric bill is a primary part of your monthly expenses and it’s important to us to deliver safe, reliable electricity to your home at a fair price. We’d like to clear up a few misconceptions about your bill. For starters, each section...
Energy costs are rising. And as we head into the summer months, many customers are understandably concerned about higher bills. We’re concerned too. That’s why we’re doing everything we can to help you understand your options, control your usage and take advantage of every resource available to you.
With many household costs on the rise, we want to do everything possible to help manage energy costs and keep monthly bills as predictable and reasonable as possible. Because of this, the PPL Foundation has doubled our annual donation to the Good Neighbor Energy Fund...
Do you ever have a random question about your electric bill, but don’t have the time or energy to call us and ask? You might be curious about something but never reach out because of the hustle and bustle of your daily schedule. So, you continue making your monthly payments but never truly understand the variation in your bill, or what we always refer to as “mutual assistance” during major storms.
Customer Service Week is a time to recognize the heart of our customer experience— our Customer Service Representatives (CSRs) and Associates (CSAs). So far this year, we have received over 7.4 million customer interactions across various channels. Of these...
We’re committed to managing prices and securing the lowest cost of energy for our customers. That's why our Price to Compare or PPL Electric default rate, changes twice per year on June 1 and December 1. We deliver your electricity, but we don’t own the power plants...
We know one size doesn’t fit all – that’s why we offer a variety of different options to pay your bill. Whether you prefer the convenience of AutoPay, paying online with your credit card or still like to pay via one of our payment centers, we’ve got you covered. ...
Have you visited pplelectric.com recently? Here are 10 reasons you should set up your online account today. 1) It’s easy: You can set up an online account at pplelectric.com/register in three simple steps. 2) It’s mobile: The site is built for your mobile device, so...
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