Do you ever have a random question about your electric bill, but don’t have the time or energy to call us and ask? You might be curious about something but never reach out because of the hustle and bustle of your daily schedule. So, you continue making your monthly payments but never truly understand the variation in your bill, or what we always refer to as “mutual assistance” during major storms.
Customer Service Week is a time to recognize the heart of our customer experience— our Customer Service Representatives (CSRs) and Associates (CSAs). So far this year, we have received over 7.4 million customer interactions across various channels. Of these...
We’re committed to managing prices and securing the lowest cost of energy for our customers. That's why our Price to Compare or PPL Electric default rate, changes twice per year on June 1 and December 1. We deliver your electricity, but we don’t own the power plants...
We know one size doesn’t fit all – that’s why we offer a variety of different options to pay your bill. Whether you prefer the convenience of AutoPay, paying online with your credit card or still like to pay via one of our payment centers, we’ve got you covered. ...
Have you visited pplelectric.com recently? Here are 10 reasons you should set up your online account today. 1) It’s easy: You can set up an online account at pplelectric.com/register in three simple steps. 2) It’s mobile: The site is built for your mobile device, so...
Stay up to date with news, notes and information from PPL Electric Utilities. Follow us on social media for energy efficiency tips, bill help information, guidance on shopping for an electricity supplier, storm updates and more. You can find us on Facebook, Twitter,...
Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing on our secure website. Safeguard your personal information and prevent identity theft. Avoid checks and envelopes, which can be stolen or...
August is prime time for movers. Whether you’re packing up your college student for her first apartment or downsizing to an empty-nester loft, there’s no need to stress about your electricity service. We’ve got you covered with our mobile-friendly website. At...
Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing and access your account on our secure website. We can guarantee your billing and payment info, as well as your energy use, will be...
Paperless billing is secure, convenient, and good for the environment. It also saves you time and money. And with the schedule changes that often come with summer, we can all use a little more of that! With summer vacations and out-of-town visits to friends and...