Customer Service

Are you moving?

Are you moving?

With summer just around the corner, you may be looking to relocate. Let's face it- no one wants to pack up and move during the winter. But with longer, brighter days, it's a popular time to change keys. Whether you're a growing family moving into a large two-story, a...

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Give paperless a try

Give paperless a try

Paperless billing is secure, convenient, and good for the environment. It also saves you time and money. And with the new year ramping up, we can all use a little more of that! With paperless, you'll never have to worry about receiving a late bill or your check...

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Introducing your new PPL bill

Introducing your new PPL bill

When you receive your PPL bill – or when you view it online – this month, you’ll notice it looks a little different.   We've made it easier than ever for you to view your balance, make payments and manage your energy use. You gave us feedback on the existing design...

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It’s moving season

It’s moving season

Summer is moving season in Pennsylvania. Whether you're helping your child move into a new college house, trading your home for an apartment downtown, or building a house for your growing family, we have tips to make transferring your electric service simple. 1. Ask...

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Improved, more inclusive web experience

Improved, more inclusive web experience

We’re committed to delivering an effortless customer experience, whether we chat on social media, speak over the phone, or interact with you on our website. We’re also committed to continuous learning and improvement. So, when we received customer feedback regarding...

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Millions of customer connections

Millions of customer connections

Last year and the pandemic brought on many new challenges for our customers. It also brought on new challenges for our company, as the majority of customer service employees began working remotely. But with all the changes in 2020, our commitment to delivering...

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Millions of Connections during COVID19

Millions of Connections during COVID19

This year and the Coronavirus have brought on many new challenges for our communities. Since March, and the start of this global pandemic, we've connected with our customers millions of times. We knew our customers would depend on - and we delivered. Here's how we did...

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We’re here for you. A message from PPL.

We’re here for you. A message from PPL.

Delivering safe reliable power to our customers is our top priority. But our commitment to customers goes far beyond keeping your lights on. As 2020 dawned, no one could have imagined the difficulties we now face because of the COVID-19 pandemic. The crisis is far...

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Personalized Service for Business Customers

Personalized Service for Business Customers

We deliver electricity to a wide range of residential and business customers throughout Pennsylvania. However, our large power customers, such as national and industrial accounts, have unique questions and issues that require personalized support. That’s why we have...

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