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Oct 31, 2022 | Customer Service | 2 comments

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2 Comments

  1. Valorie Hinkle

    We experience regular outages, virtually weekly. The outages can be hours in length. Most common reason given by PPL is downed limbs/branches on wires. We purchased a whole home generator because of the regular power outages, as did many of our neighbors. This was a big investment and continued cost of propane to run the generator when our power is out. I reached out to our township regarding the regular outages, and was directed to PPL. I could not find a way to get to a live person on the phone choices. When I take walks I see branches hanging, down or leaning on wires. I see some of them untouched for a year or more. The outages occur even on nice days where there are no storm conditions. We really want to hear from PPL as to what can be done for our area to reduce the outages.

    Reply
    • Kathryn

      Good Afternoon Valorie, We understand your frustration when you are without power. Please call us to complete a report at 1-800-342-5775 (available 24/7) say “Service Interruption” during the prompts. The Representative will take the proper information including previous dates when outages occurred to issue an Investigation to ultimately resolve this issue. An alternative phone number to speak to a Representative on our Service Team is 1-877-220-6016 (available weekdays 8am-5pm.) Thanks!

      Reply

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