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We experience regular outages, virtually weekly. The outages can be hours in length. Most common reason given by PPL is downed limbs/branches on wires. We purchased a whole home generator because of the regular power outages, as did many of our neighbors. This was a big investment and continued cost of propane to run the generator when our power is out. I reached out to our township regarding the regular outages, and was directed to PPL. I could not find a way to get to a live person on the phone choices. When I take walks I see branches hanging, down or leaning on wires. I see some of them untouched for a year or more. The outages occur even on nice days where there are no storm conditions. We really want to hear from PPL as to what can be done for our area to reduce the outages.
Good Afternoon Valorie, We understand your frustration when you are without power. Please call us to complete a report at 1-800-342-5775 (available 24/7) say “Service Interruption” during the prompts. The Representative will take the proper information including previous dates when outages occurred to issue an Investigation to ultimately resolve this issue. An alternative phone number to speak to a Representative on our Service Team is 1-877-220-6016 (available weekdays 8am-5pm.) Thanks!
I have unsuccessfully several times over several days, tried to contact you to no avail even after holding on the line for 1 1/2 hours after being told of a wait time of 30 minutes. I have also been given a wait time of 110 minutes and still no response!!! This is extremely discourteous and inconsiderate.
My last bill had a meter reading that was extremely high and untypical resulting in a charge that is astronomical! I was calling to request that you send a representative to check out my meter as such a reading does not seem accurate.
Good Morning, To shorten wait times, additional Representatives are now available to assist you by phone at 1-800-342-5775 (say Billing) during the prompts to be forwarded to the proper Department. You can also reach out to us with your concern on Facebook (Private Message), Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. Thank you for bringing your experience to our attention so we can better serve our customers.
This comment is right on the mark!!!! Usage outages have risen to the level of being ridiculous, and dangerous!
Good Afternoon John, We understand your frustration when you are without power. When these power interruptions occur, please call us to complete a report at 1-800-342-5775 (available 24/7.) Say, “Service Interruption” during the prompts. The Representative will take the proper information to issue an investigation. We want to have record of when they are occurring so we can ultimately resolve them. Thanks!
My usage has gone out of sight. please have someone come and check meter. Please. Robert Carr 570-309-5871
Good Morning Robert, We understand your concerns especially during extreme cold temps in heating season. We recommend speaking to a Representative from our Energy Education team weekdays 8am -5pm to review the increased usage on your account at 1-800-342-5775 (say Energy Education Team.) Also, check out our no-cost Virtual Home Energy Assessment. Your free virtual assessment includes a phone consultation with a trained Energy Advisor, energy efficiency recommendations, and a free personalized energy savings kit. For more information, visit http://www.pplelectric.com/virtualassessment. In addition, if you have an existing web profile for your account, please review your daily & hourly usage under https://www.pplelectric.com/analyze. You will be able to view the time of day your usage is highest contributing to an increase in usage/bill and make lifestyle adjustments. Thank you for reaching out to us!
I am currently on hold for a second time listening to what I consider to be the worst on hold music ever. But I originally called to have information on my account explained. The first woman was nice but could not help so she transferred me to another person. After being on hold for a short time, another woman came on only to tell me I needed to be connected to another department. I again was transferred and put on hold for approximately 40 minutes when I hung up and recalled. when the call was answered 15 minutes later, I requested the woman transfer me to a live person because of the already long wait time I had endured. I must admit I was not the happiest person, but the woman just clicked me on hold (again listening to bad music) and at this time I have been on hold for 30 minutes. All this for what should be a simple account explanation.
Why hasn’t the daily usage chart been updated the past 5 days during this cold weather in december? I am away from home and by checking the usage chart it tells me if the heat pump is still working. Please update the chart daily. I don’t understand why this is an issue.
Good Afternoon Gerald, Our Web Team is aware and they are actively working to resolve this issue. We do not have a definitive date available yet for this correction. We appreciate your patience as we work to have this data available again. Thank you!
My usage chart stopped showing daily usage from 12/22 through 12/25. On 12/26 it shows 72kwh for one day and no hourly report. My daily usage was about 48 kwh during the cold snap.Was the system down for a few days? I can’t get an accurate report on my usage. Is the estimated usage and dollar amount accurate?
Good Afternoon – Our Web Team is aware and they are actively working to resolve this issue. We do not have a definitive date available yet for this correction. We appreciate your patience as we work to have this data available again. Thank you!
WHAT is going on with the PPL website???? It has been unavailable for at least 6 days! Can not get any usage info.
Good Afternoon Constance, We are aware the web page is not updating. Our Web Team is actively working to resolve this issue. We do not have a definitive date available yet for this correction. We appreciate your patience as we work to have this data available again. Thank you!
I THINK IT IS TIME THE PUC INVESTIGATES THE CARING COMPANY……..PPL…SEEMS TO BE SOMETHING GOING ON!!!!!
THAT JUST DOES NOT SEEM ON THE UP AND UP…..PEOPLE ARE GETTING HIGHER THAN EXPECTED BILLS….WHY?
AND IN TODAYS WORLD THERE IS NO WAY THERE ACCOUNT SYSTEM IS DOWN THAT LONG.. MAYBE IT IS TIME TO HIRE NEW PEOPLE TO FIX THE ISSUE.
Mine is higher also. $195 on 12/25 one week later I get email $345 due. There is no way I could use $150 in one week.
I also have questions…my bill went up 795% there is NO WAY I used that much electricity! I did call and after many hours on hold (7) I was told I have to pay whatever amount is on the bill to avoid late payment charges and when PPL get’s the meter reading thing fixed they will credit my acct. with what they overcharged…what the heck JUST CRAZY !!! How does PPL expect customers to afford to pay 1, 2, 3, 4 times the normal bill or like me…795% increase??? They say it’s an estimated bill but I question, if they have my daily/monthly usage how the heck do they get 795% ???? by the way PPL… if I have an account online, why cant I text you instead of using the phone as the only way of contacting this type of issue…SHAME ON PPL…from a old “MAD” fart
Afternoon, Please reach out to us with account address, phone number and concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. We will review your account to resolve your issue. Thank you!
I think it is time for an investigation into their delivery charges. At a time when their CEO’s are making record profits, they are taking advantage of people just trying to keep relatively warm. It is sickening.
Walt, you are correct, file a complaint with the PUC, I did! weeks of calling and NOBODY calls you back or addresses the issues, and a letter directly to the president still no response. Worst electric company ever!
I’ll take PECO any day over this disaster…
Your website showing daily usage has not worked for about 3 weeks now. Is this service being discontinued?
Good Afternoon Robin, We are aware the daily usage website is not updating. Our Web Team is actively working to resolve this issue. We do not have a definitive date available yet for this correction. We appreciate your patience as we work to have this data available again. Thank you!
Maybe your customers should “actively work” towards putting their payments in an escrow account until the website is fixed so we can see our usage. Had to have smart meters and now we can’t get information? Bills going up and we cant tell if we are being ripped off or not.
Well, now we are 4 weeks into NO INFO FROM PPL…same stupid message…”we are working on it” I have not gotten my bill or any info. WHAT ARE YOU PEOPLE DOING???? WE are ALL past patience and excuses. TOTALLY unacceptable service!!!!
Hi Folks,
My last bill should have been here by the 1st of January,2023.
So far I have not received anything!
PPL just posted my bill at my account on the Web site, complete with an alleged meter reading dated Jan. 10 (this past Tuesday). I already know that PPL is estimating bills, as reported on multiple local news media. PPL’s e-meter connection is down, has been down, and the company does not know when it will ever be functional again. (I see in this blog the same response to this effect — PPL is aware there is no usage data at online account pages, they have no “definitive answer” for when this will be fixed, be patient, pay your bill, etc., blah-blah-blah.)
I would like to know how PPL read my meter while its connection was down. While it was unable to provide usage data to its customers’ accounts. I’ve never known PPL to be particularly honest, or accessible. I won’t bother with a phone call again; the only way to get anybody on the phone is to withhold your bill payment.
Seriously, I want an answer to this. When was my meter read manually? The numbers I see when I read the meter don’t line up with what PPL is claiming. I could request they read it again, but they’re already lying about reading it the first time. I can see no reason PPL would be honest now.
Good Afternoon Matthew, Bills have been based on actual meter readings. Also, we did experience a technical issue in January that made the data temporarily unavailable in customer-facing systems online. This temporary issue was resolved quickly. Customers continued to receive bills based on actual usage. If you wish to review your usage and discuss your bill, please contact us weekdays 8am-5pm at 1-800-342-5775 (say Billing) during the prompts. Thank you!
I regularly check my usage especially during very cold weather. I checked my usage on 12/25/2022 my bill was $195 at that date. One week later I get a reminder email for bill of $345!! There is no way I used $150 in seven days. I do not have balanced payments plan to have any end of year offset. Even compared to last year with one less person living here and this year’s 35% increase it wouldn’t be that amount. Of course, all of this info is conveniently hidden behind a “no web service” sign. I have never questioned a bill before but something isn’t right here.
Good Afternoon Cathy, Please contact us to review your bill weekdays 8am-5pm at 1-800-342-5775 (say Billing during the prompts.) You can also reach out to us with your account address, phone number and concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. We will review your account to resolve your issue. Thank you!
You need new web developers. if they cannot figure out your daily usage app for weeks. I figured that you purposely took it down, so we don’t see how much we are getting soaked. It seems like energy prices are going down, but you are still going up.
Add me to the list of daily usage website problems. Also, why was my December bill an estimate?
having the same issues. What is going on here? was put on hold for over an hour and finally hung up. I just have a question about why our bill went up so much during the last month. Can’t I even talk to a real person? please contact me as soon as possible
Currently have been on hold for over an hour and 45 minutes, waiting to ask a simple question about the increase in kWh for my last bill.
This is NOT customer service.
Hello. for the past 5-6 months ago, we installed SOLAR. Our bill was a nice $24+ bucks, now we received a bill for $236.35 for January we have not used any more electricity than the month before. We have GAS for heating. When WE THE CUSTOMER call you, all pretend to be so busy you cannot answer the phone, in fact, your answering service says the wait time is 90 minutes, how ridiculous is that who has time to wait for so long to talk about my bill. I AM OVER CHARGED AND SOMEONE NEEDS TO TELL ME WHY. I do not need a supplier; my supplier is Almighty God sunshine on my roof.
Good Morning Eloise, To better assist our customers, we have added additional Representatives to discuss your billing concerns. When contacting our Customer Service at 1-800-342-5775 (say for example “Billing” or “Renewable Energy”) during the prompts to be forwarded to the proper Department. You can also reach out to us with your concern on Facebook (Private Message), Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. Thank you for your patience as worked to better serve our customers more efficiently.
Can someone get in contact with me about my questions on my electric bill? I’ve tried calling first time on hold for 2 hours and had to hang up due to work meeting. I tried calling again and on hold for another 3 hours. I have yet to talk to a live person. I’m still currently on hold as I’m typing this. This is absolutely ridiculous! The only way to reach someone is to “Call”, but you can’t talk to anyone.
Good Morning Amanda, We apologize for the long wait time when contacting our Customer Service. In the last few days we have added a significant amount of Representatives available now to assist you by phone at 1-800-342-5775 (say for example “Billing” or “Web Issue”) during the prompts to be forwarded to the proper Department. You can also reach out to us with concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. Thank you for your understanding.
I have been trying to call PPL and never had a chance to talk to representative or agent because I have to stay online for (last time 72 min ) that is ridicules . You need to hire more people so we don’t have to wait over an hour to speak to someone about our bill .
Good Morning Hamid, We apologize for the long wait time when contacting our Customer Service. Since your post, we have added a significant amount of Representatives available now to assist you by phone at 1-800-342-5775 (say for example “Billing” or “Job Number” during the prompts to be forwarded to the proper Department. You can also reach out to us with concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram on our website http://www.pplelectric.com. Thank you for bringing your experience to our attention so we can better serve our customers
We are 65 days in a 95 day billing cycle at over 400.00 dollars….What is going on?
Never had a 95 day billing cycle.
PPL is not the company they once were…
Good Afternoon Walt, Some customers are seeing bills higher than they were in prior years due to the significant increase in generation supply prices. Please contact our Customer Service Team weekdays 8am-5pm at 1-800-342-5775 (say Billing or Energy Education) during the prompts. The Representative can review your billing concerns. Thank you!
I also have questions…my bill went up 795% there is NO WAY I used that much electricity! I did call and after many hours on hold (7) I was told I have to pay whatever amount is on the bill to avoid late payment charges and when PPL get’s the meter reading thing fixed they will credit my acct. with what they overcharged…what the heck JUST CRAZY !!! How does PPL expect customers to afford to pay 1, 2, 3, 4 times the normal bill or like me…795% increase??? They say it’s an estimated bill but I question, if they have my daily/monthly usage how the heck do they get 795% ???? by the way PPL… if I have an account online, why cant I text you instead of using the phone as the only way of contacting this type of issue…SHAME ON PPL…from a old “MAD” fart
Good Afternoon Tim, Please reach out to us with your account address, phone number and concern on Facebook (Private Message), Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. We will review your account to resolve your issue. Thank you!
I have solar power and my bill has been no more than $15 a month. This month it is $488. When will this be corrected? It also states I am past due??????
Good Afternoon Victoria, Please contact us to review your bill at 1-800-342-5775 (say Billing during the prompts.) You can also reach out to us to address your concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. Thank you!
Iam furious about my current bill and contacting ppl is a joke wait time of 113 minutes??? You’ve got to be kidding my bill was 4 times the amount from last month 300- 1255 im not happy what are you going to do about it? I can’t afford it im on a fixed income
Good Morning Sandra, To shorten wait times, additional Representatives are now available to assist you by phone at 1-800-342-5775 (say for example “Billing” or “Web Issue”) during the prompts to be forwarded to the proper Department. You can also reach out to us with your concern on Facebook (Private Message), Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. Thank you!
I’m trying to rectify a problem with getting credit for solar production and trying to reach customer service at ppl is a travesty can anyone help
Good Morning Paul, When calling us at 1-800-342-5775 (say Renewable Energy Team) or email renewableenergyapplications@pplweb.com. Thank you!
Is there an email address for pjm for solar problems
Good Morning Paul, Please email renewableenergyapplications@pplweb.com or when calling 1-800-342-5775 (say Renewable Energy). Thanks for checking with us today!
My current bill says I had 4 months of usage in one month. Nothing is malfunctioning and using more electric. The Bill was $774 when it is usually $200. checked daily usage and nowhere near what I am being billed for. Sitting on the phone for hours and no one answers my calls. Looks like I’m not alone. Shameful
Good Morning vince, To better assist our customers and shorten the wait time, we have added additional Representatives to discuss your billing concerns. When contacting our Customer Service at 1-800-342-5775 (say for example “Billing” or “Energy Education”) during the prompts to be forwarded to the proper Department. You can also reach out to us with your concern on Facebook (Private Message), Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. Thank you for your patience as work to better serve our customers more efficiently.
Can you explain to me why my delivery charge is over $300? This is outrageous, especially considering you are making record profits. We do not have a choice on the delivery provider, and PPL is taking advantage of this fact. I am going to need to find out what department oversees your fees.
Good Afternoon Jozefa, Please contact us to review your bill the charges on your bill at 1-800-342-5775 (say Billing during the prompts.) You can also reach out to us with your account address and concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. Thank you!
You took down the message I wrote this morning. Why? Because I told the truth? There is no justification for the huge delivery fee increase. It is 50% of the increased supply charges. Your company should be more than ashamed, considering you are experiencing record profits during a time that people are suffering financially. It is not like we can just fire you for your unfair money making practices. If this message is deleted I will just post if elsewhere.
Question regarding December bill which shows on chart estimated paid on 1/11/2023 338.02 which was up from November bill 154.15 my new bill this month is 389.92 something is not right,
Good Afternoon Irene, Please contact us to review these bills at 1-800-342-5775 (say Billing during the prompts.) You can also reach out to us with concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. Thank you!
I submitted a comment on 1/30 and see other replies and comments here since I sent mine and like all the long holding multiple phone calls I made, I have not received a reply!
I am trying to request that someone be sent to check my meter as the usage stated on my last bill is outrageous and untypical resulting in a bill that is astronomical!
Good Afternoon, Please contact us to discuss your usage & meter weekdays 8am-5pm at 1-800-342-5775 (say Billing during the prompts.) You can also reach out to us with concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram (Direct Message) on our website at http://www.pplelectric.com. Thank you!
Please respond to my inquiry about an estimated bill in December
Good Afternoon Irene, Please contact us to review these bills at 1-800-342-5775 (say Billing during the prompts.) Representatives are available weekdays 8am-5pm to assist. You can also reach out to us with concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram (Direct Message) on our website http://www.pplelectric.com. Thank you!
My bill has doubled and the usage went up like 1,000kwh for no reason and I called in the past and stated that there was a issue back in Dec and got a run around.
Your company estimated the bills so now there should be an internal investigation and was all over the news media and when is our credits going to be posted for this situation.?
So far I did not see any changes as of 2/9/23
I have called several times and have been connected to another department regarding the estimated billing. I have requested call backs as I will not wait on hold for over 20 minutes. If Jan bill was estimated and much higher than a two year average, the Feb bill should have been much lower, but it was not. My bills have more than doubled and I need an explanation. My supply difference is only in the $45.00 per month area, yet my total bill has gone up approximately 150%. The letter from Ms. Raymond was very nice, but without substance when we still cannot talk to someone that can help and do not get a call back. I am trying to work with you, but without a satisfactory answer I will contact the governing authority.
In response to an earlier post, PPL directed me to call them. I have been on hold for 1 hour 21 minutes as of right now. In my earlier post I was talking about the delivery fee. Now I am talking about the electricity usage. There is absolutley no possibility that I used 6087 Kwh. None. Frankly, I wear a coat in my house regularly. I expect that after this long on hold that I will be conveniently disconnected “by accident”. This is theft, pure and simple.
How do you read our meter? We never see trucks or meter readers come to the house. We are retired so we would definitely see someone. We have read our meter on one day and your readings are always higher than ours even when you date is before the one we we read it on.
Good Afternoon Nathan, Our smart meters record usage daily and the readings are available to our customers online under http://www.pplelectric.com/analyze. All customers have access to their daily readings & hourly usage if they have a web profile set up for their account. You can also complete a Home Profile that provides specific energy saving tips for your home. Visit savewithppl.com for energy saving tips & programs to lower your bill & usage. Thank you!
We are now 95 days into a now 125 day billing cycle with a bill so far over 600.00….called yesterday and was to get a call back..that never happened
Years ago PPL was a good company,but today…they are beyond repair.
Put another non formal complaint with PUC…not that it will do anything!!!!
I am with everyone else, Dec. bill was $388.69, Jan. bill was $539.02 and Feb. bill was $446.16!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And I have GAS heat!!!!!!!!!!!!!!!!!!!!!!!!! I have a 2,983 square ft home that 4 people share. I am a senior over 65. How do you expect people to pay for this?????????? My electric bill was more than my gas for heat per month. PPL is taking advantage of EVERY HOMEOWNER! I kept waiting for the bill to adjust itself with Feb. as they had told everyone it should but of course that was a lie. Everyone should go on the Power To Save website and change your generation charge company as I have in the past and have since these outrages bills!
In addition, please consider the following to save on your bill and lower your usage.
PPL Electric offers several tips, tools, and programs that can help customers manage their energy bills.
• Customers can lower the Generation portion of their bill by shopping for a supplier. For tips on shopping smart, visit pplelectric.com/shopsmart and papowerswitch.com for a list of generation suppliers including their price offer.
• Using less energy can save customers money. We offer programs, rebates, and tips that can help. Visit savewithppl.com to learn more.
• PPL Electric offers numerous programs that can help lower payments or relieve debt for eligible customers. We also offer information on federal programs, like LIHEAP and ERAP, that provide direct assistance to eligible customers. Learn more at pplelectric.com/billhelp.