Dec 5, 2022 | Bill Help
Colder winter temperatures can mean more energy use and higher bills. We’re here to help. If you’re struggling with your electric bills, you have options that can ease the burden:
- OnTrack: If you’re eligible, this PPL Electric program can help with lower, fixed monthly payments and debt forgiveness.
- LIHEAP: A federal program, LIHEAP offers grants to help offset your energy bills or pay off past-due balances.
- ERAP: Since 2020, our customers have received more than $10 million in assistance from this federal program. If you rent your home and your income was impacted by the pandemic, ERAP may be able to help.
- Operation HELP: This PPL Electric fund, supported by customers and employees, provides free grants to eligible customers.
- WRAP: Energy efficiency can help you save money. If you’re eligible for WRAP, you can receive free energy efficiency products and services.
To learn more about all the ways we can help this winter – and for energy efficiency tools, tips, and programs – visit pplelectric.com/highbill today.
Oct 31, 2022 | Customer Service
Stay up to date with news, notes and information from PPL Electric Utilities. Follow us on social media for energy efficiency tips, bill help information, guidance on shopping for an electricity supplier, storm updates and more. You can find us on Facebook, Twitter, Instagram and YouTube.
Whether you need a little extra time to make your monthly payment or need help paying off a past due balance, we have multiple programs and payment arrangements to help. For more information on these customer-assistance programs, including more on how you can apply, visit our bill help page.
Looking for ways to save energy and money? By reducing the amount of energy used at a home or business you can save on your monthly bill. We offer tips, programs and rebates that can help. Residential customers can also sign up for a free virtual home energy audit. For more information that can help you save—throughout the year—visit SaveWithPPL.com.
Sep 1, 2022 | Reliability
September is recognized annually as National Preparedness Month—an opportunity to raise awareness about the importance of preparing for disasters and emergencies.
What’s more, for the third year in a row, the National Oceanic Atmospheric Administration (NOAA) is predicting an above-average hurricane season in the Atlantic.
Pennsylvania doesn’t have a coastline, but we can still be impacted by hurricanes, tropical storms and other bouts of severe weather. We want you to know that when mother nature lashes out, we’re ready to respond to power outages as safely and quickly as possible, around the clock, to get the lights back on.
Not only are we prepared to respond to outages, we’ve taken steps to help avoid them altogether, despite the weather.
The investments we’ve made in our electric grid have made it more reliable than ever, even during extreme weather. Sensors on our smart grid identify outages quickly and can automatically reroute power to get as many customers back up and running as possible, often in seconds. In fact, since 2015, our advanced grid has helped prevent more than 1.4 million customer outages.
Like we always say: The best outage is an outage that never happens in the first place.
Smart grid devices are just one part of our investments to continuously improve the reliability of your electric service. Other work includes new power lines and substations; stronger, more storm-resistant poles; and trimming more trees. Find out more about the ways we’re strengthening the electric delivery system to meet your expectations for safe, reliable service at pplelectric.com/reliability.
Be prepared. Stay informed.
Have you managed your alerts recently? We’ve made it easier than ever for you to stay informed during severe weather with our automated alerts. You can receive information regarding outages, repair crew status and estimated restoration times, all via text message, phone or email. Pick your preferences at pplelectric.com/alerts. And remember that you can report or check on an outage at pplelectric.com/outage.
Plus, we use social media to provide storm updates and share tips on how to stay safe before, during and after storms. Follow us @PPLElectric for all the latest news and updates.
Sep 1, 2022 | Customer Service
Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing on our secure website.
- Safeguard your personal information and prevent identity theft.
- Avoid checks and envelopes, which can be stolen or lost.
- View, download and print one year of bills at any time.
- Never miss a payment with bill due reminder alerts.
It’s not just about security. Paperless billing is also better for the environment, and it’ll save you time and money.
Sign up today at pplelectric.com/paperless.
Aug 4, 2022 | Customer Service
August is prime time for movers. Whether you’re packing up your college student for her first apartment or downsizing to an empty-nester loft, there’s no need to stress about your electricity service. We’ve got you covered with our mobile-friendly website.
At pplelectric.com/moving, it’s easier than ever to start, stop, or transfer your electric service. If you’re a new customer, we’ll automatically create an online account for you as part of your start service request. You can also confirm that your new address is in the PPL Electric service territory, check the status of a moving request, and pay a security deposit. If you’re an existing customer, sign in to your online account or create one in three easy steps to stop or transfer service without having to pick up the phone.
Here’s what you’ll need:
- The meter number or address of your new home or apartment
- The date you’d like to start or stop service
- Basic personal info, like your social security number, to help us confirm your identity
Decide which of the following requests works best for your family and get moving today.
- Start service: You can start service at any address within our territory without stopping service at another property.
- Stop service: Moving out of the area? You can simply stop your existing service and we’ll send you a final bill.
- Transfer service: Stop service at your existing property and start service at a new home in a few clicks.
We’ve made the process quick and simple so you can request service when it’s convenient for you – even if that’s in the middle of the night while sorting through boxes of old baby clothes!
