Aug 4, 2022 | Customer Service
August is prime time for movers. Whether you’re packing up your college student for her first apartment or downsizing to an empty-nester loft, there’s no need to stress about your electricity service. We’ve got you covered with our mobile-friendly website.
At pplelectric.com/moving, it’s easier than ever to start, stop, or transfer your electric service. If you’re a new customer, we’ll automatically create an online account for you as part of your start service request. You can also confirm that your new address is in the PPL Electric service territory, check the status of a moving request, and pay a security deposit. If you’re an existing customer, sign in to your online account or create one in three easy steps to stop or transfer service without having to pick up the phone.
Here’s what you’ll need:
- The meter number or address of your new home or apartment
- The date you’d like to start or stop service
- Basic personal info, like your social security number, to help us confirm your identity
Decide which of the following requests works best for your family and get moving today.
- Start service: You can start service at any address within our territory without stopping service at another property.
- Stop service: Moving out of the area? You can simply stop your existing service and we’ll send you a final bill.
- Transfer service: Stop service at your existing property and start service at a new home in a few clicks.
We’ve made the process quick and simple so you can request service when it’s convenient for you – even if that’s in the middle of the night while sorting through boxes of old baby clothes!
Jul 14, 2022 | Customer Service
Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing and access your account on our secure website. We can guarantee your billing and payment info, as well as your energy use, will be protected.
Go paperless for these great benefits and more:
- Safeguard your personal info and prevent identity theft with an online profile at pplelectric.com
- Set up bill due reminder alerts at pplelectric.com/alerts, so you never miss a payment
- Pay your bill within a few clicks on our secure website
- View, download, and print one year of bills anytime
- Avoid paperwork, envelopes, checks, and stamps
Make the switch to paperless billing today.
May 27, 2022 | Customer Service
Paperless billing is secure, convenient, and good for the environment. It also saves you time and money. And with the schedule changes that often come with summer, we can all use a little more of that!
With summer vacations and out-of-town visits to friends and family, you’ll never have to worry about receiving a late bill. With paperless billing, you’ll receive an email as soon as your bill is issued, and you can view it online in a few simple clicks. You can even save your banking information on our secure site to make paying your bill a breeze.
And if you’re not 100% convinced, you can switch back to a paper bill at any time, but we think you’ll love how easy it is to view and pay your bill online.
Visit pplelectric.com/paperless today and give paperless billing a try.
May 7, 2022 | Customer Service
With summer just around the corner, you may be looking to relocate. Let’s face it- no one wants to pack up and move during the winter. But with longer, brighter days, it’s a popular time to change keys.
Whether you’re a growing family moving into a large two-story, a recent empty-nester downsizing to a quaint condo, or closing on your dream vacation home, we’ve made it easier than ever to start, stop, or transfer electric service on our redesigned, mobile-friendly website.
Before you get started:
1. Confirm the meter number or service address for the home or apartment to which you’re moving. We’ve enhanced our address search so it’s easy to find.
2. Decide which of the following requests works best for your family:
- Start service: You can start service at any address within our territory without stopping service at another property.
- Stop service: Moving out of the area? You can simply stop your existing service and we’ll send you a final bill.
- Transfer service: Stop service at your existing property and start service at a new home with just a few clicks.
You can process a request up to 40 days before you move. And you can even overlap your stop and start dates if you need a little extra time to clean out the old house.
Moving requests only take a few minutes on our website, so there’s no need to wait. Cross this off your moving to-do list and get back to packing!
Get started.
Mar 29, 2022 | Bill Help
With an updated design and intuitive navigation, our website makes it easier than ever to handle everyday transactions:
If you’re struggling to pay your bill, or even facing a shut-off, sign into your account at pplelectric.com, and click “Get Help Paying.” We’ll ask you a few questions about your household and refer you to the programs that will benefit your family most.
Programs for income-eligible customers include LIHEAP, the Low-Income Home Energy Assistance Program, which is accepting applications for up to $2,700 through May 6, or OnTrack, which offers lower, fixed monthly payments and debt forgiveness.
Regardless of income, all customers are eligible for budget billing and payment agreement options, which are also available on our website. If you’re interested in saving, check out more ways to save by shopping for an electricity supplier, and participating in energy efficiency programs.
Don’t have an online account? Don’t wait another day to start enjoying the benefits, like making secure payments 24/7 without wasting money on checks and postage. Register for a new web profile and sign up for paperless billing in minutes.
We value your time, so we’ve made it quick and easy to get the assistance you need 24/7 at pplelectric.com without ever having to pick up the phone.
