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Dec 5, 2022 | Bill Help | 14 comments

We’re here to help with winter energy bills

Colder winter temperatures can mean more energy use and higher bills. We’re here to help. If you’re struggling with your electric bills, you have options that can ease the burden:

  • OnTrack: If you’re eligible, this PPL Electric program can help with lower, fixed monthly payments and debt forgiveness.
  • LIHEAP: A federal program, LIHEAP offers grants to help offset your energy bills or pay off past-due balances.
  • ERAP: Since 2020, our customers have received more than $10 million in assistance from this federal program. If you rent your home and your income was impacted by the pandemic, ERAP may be able to help.
  • Operation HELP: This PPL Electric fund, supported by customers and employees, provides free grants to eligible customers.
  • WRAP: Energy efficiency can help you save money. If you’re eligible for WRAP, you can receive free energy efficiency products and services.

To learn more about all the ways we can help this winter – and for energy efficiency tools, tips, and programs – visit today.


  1. richard Bernhard

    I didn’t receive my electric bill this month. normally here on the 15th each month. can you tell me what my bill is for January and also my new budget starting next month..My account number is 56440-08001. thank you. could you please email at or text me at 484-294-7717. thanks much Richard Bernhard

    • Kathryn

      Good Afternoon Richard, We are aware of a delay in billing that has impacted our customers. This was caused by a technical system issue. While data from customer meters is being gathered as usual, a technical system issue has made the data temporarily unavailable. Impacted customers will receive bills with their actual amounts due next month. When you receive this bill, if you need a due date extension or help paying this bill, please read more under We apologize for any inconvenience and appreciate your patience.

    • Eileen

      I am now being billed on a 61 day billing cycle instead of the usual 30 day billing cycle. Why????? Called customer service and was on hold for an HOUR and still no service rep on the line and couldn’t wait any longer. Why is billing cycle changed from 30 days to 60 days???

  2. Carol Yerger

    I have been trying to get in touch with someone there but unless I am willing ti stay on the phone for couple of hours and I just can not!! I have an online account and there is no activity on it, and I have not received a bill for this month !!! I don’t know what is going on?? I am Carol Yerger 340 Rockhill Road Quakertown Pa. 18951 Phone # 267 372 9428

    • Kathryn

      Good Morning Carol, We apologize for the long wait time when contacting our Customer Service. In the last week, we have added a significant amount of Representatives available now to assist you by phone at 1-800-342-5775 (say for example “Billing” or “Web Issue”) during the prompts to be forwarded to the proper Department. You can also reach out to us with your concern on Facebook (Private Message) or Twitter (Direct Message) or Instagram (Direct Message) on our website Thank you for bringing your experience to our attention so we can better serve our customers.

  3. Debbie Flizack

    My electric usage doubled in January…I find this very hard to believe. Something is wrong here. Never have I seen a complete doubling of electricity usage…..anyone else noticing this?

  4. Dorothy Pines

    your rates are out of line. I live alone and am away most of the day and my bill is over 400.00 for three months now. Why?

  5. Dorothy Pines

    your rates are out of line. I live alone and am away most of the day and my bill is over 400.00 for three months now. Why? Still waiting for an answer its been over three months,.

  6. H Herbert High

    I just had a phone conversation about my auto pay date. I offered to take the survey after the call. The call went fairly well, but I instead of the survey I got a message of an error and the call ended. I am curious if the agent was uncomfortable with the call if they could have caused the survey not to come on. BTW, the issue was I asked for the autopay to occur on the 1st of the month (after my annuity deposit of the end of the proceeding month). Sometime the pay occurs before the first – and this month causing an overdraft. No harm, but a bit of a nuisance. Thanks

    • Alecia

      Good Morning, thank you for your message. We will report your experience to our technical team. Thank you, have a great day!

  7. Daniel Egli

    Keeping the service at the current location/residence but need bill sent to another address….can you please contact me?
    Person at existing address moved into assisted living but want to keep electricity
    Just want bill sent to my (a different) address

    • Alecia

      Good Morning Dan, We are happy to add a mailing address on your account. You may do so online at or by calling us at 1-800-342-5775. Thank you!


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