Bill help within a few clicks

Bill help within a few clicks

With an updated design and intuitive navigation, our website makes it easier than ever to handle everyday transactions:

If you’re struggling to pay your bill, or even facing a shut-off, sign into your account at pplelectric.com, and click “Get Help Paying.” We’ll ask you a few questions about your household and refer you to the programs that will benefit your family most.  

Programs for income-eligible customers include LIHEAP, the Low-Income Home Energy Assistance Program, which is accepting applications for up to $2,700 through May 6, or OnTrack, which offers lower, fixed monthly payments and debt forgiveness. 

Regardless of income, all customers are eligible for budget billing and payment agreement options, which are also available on our website. If you’re interested in saving, check out more ways to save by shopping for an electricity supplier, and participating in energy efficiency programs.

Don’t have an online account? Don’t wait another day to start enjoying the benefits, like making secure payments 24/7 without wasting money on checks and postage. Register for a new web profile and sign up for paperless billing in minutes.   

We value your time, so we’ve made it quick and easy to get the assistance you need 24/7 at pplelectric.com without ever having to pick up the phone.

LIHEAP grants up to $2,700

LIHEAP grants up to $2,700

If you’re falling behind on your electric bill, you may qualify for up to $2,700 in free money from the federal Low-Income Home Energy Assistance Program, LIHEAP. But you have to act fast. LIHEAP applications must be submitted by June 17. 

LIHEAP is available to both homeowners and renters, and you don’t need a past-due balance to apply. Grants can help offset the cost of winter heating bills or prevent a shut-off.  

Check out the income guidelines at pplelectric.com/liheap, see if you qualify, and apply today.  

If you’re not eligible for LIHEAP, don’t worry. We offer payment agreements and programs, like budget billing, to all customers, regardless of your income.  

To get started, sign into your online profile at pplelectric.com or set up a new profile in three easy steps. Then, click “Get Help Paying” from your Account Summary page. We’ll ask you a few questions about your household and financial information and recommend the programs that will benefit your family most. 

Falling behind on your bill? We can help.

Falling behind on your bill? We can help.

If you’re struggling to pay your bill or are facing a shut-off, we have programs and payment agreements to help you catch up.

 

Programs for income-eligible customers

LIHEAPApply for free federal grants to help with your home heating bills and emergencies.

OnTrackGet a lower fixed monthly payment. If you have a past-due balance, you’ll also receive debt forgiveness.

Emergency Rental Assistance Program (ERAP): If you rent your home and your income was impacted by the pandemic, you may qualify for free grants to help with your rent and utility bills. Many of our customers have already taken advantage of this federal program. In fact, PPL Electric customers have claimed more than $6 million in ERAP funds so far, and there are still millions of dollars remaining in the program.

Pennsylvania Homeowner Assistance Fund (PAHAF): If you own a home and can show that your income has gone down or your living expenses have gone up as a result of the pandemic, you may be eligible for free money to help with your mortgage and utility bills.

Operation HELPApply for a cash grant to help with home heating bills.

WRAPSee if you qualify for free energy efficiency products to help save energy and money.

Programs for all customers

Payment agreementsWe can set you up with an agreement to pay down your bill over time.

Budget billingWe’ll average your electric use over the entire year so your bill amount will be more predictable.

CARES: If you’re experiencing a temporary hardship, such as illness or injury, you may qualify for protection from shut-off.

Not sure where to start?

Sign into your online profile at pplelectric.com and click “Get Help Paying.” We’ll ask you a few questions about your household and financial information and recommend the programs that will benefit your family most.

Falling behind on your bill? We can help.

Falling behind on your bill? We can help.

If you’re struggling to pay or even facing a shut-off, we have programs and payment agreements to help you catch up.

Programs for income-eligible customers

LIHEAPApply for free federal grants to help with your home heating bills and emergencies.

OnTrackGet a lower fixed monthly payment. If you have a past-due balance, you’ll also receive debt forgiveness.

Emergency Rental Assistance Program (ERAP): If you rent your home and your income was impacted by the pandemic, you may qualify for free grants to help with your rent and utility bills. Many of our customers have already taken advantage of this federal program. In fact, PPL Electric customers have claimed more than $6 million in ERAP funds so far, and there are still millions of dollars remaining in the program.

Pennsylvania Homeowner Assistance Fund (PAHAF): If you own a home and can show that your income has gone down or your living expenses have gone up as a result of the pandemic, you may be eligible for free money to help with your mortgage and utility bills.

Operation HELPApply for a cash grant to help with home heating bills.

CARES: If you’re experiencing a temporary hardship, such as illness or injury, you may qualify for protection from shut-off.

WRAPSee if you qualify for free energy efficiency products to help save energy and money.

Programs for all customers

Payment agreementsWe can set you up with an agreement to pay down your bill over time.

Budget billingWe’ll average your electric use over the entire year so your bill amount will be more predictable.

Not sure where to start?

Sign into your online profile at pplelectric.com and click “Get Help Paying.” We’ll ask you a few questions about your household and financial information and recommend the programs that will benefit your family most.

Lend a hand to a neighbor in need

Lend a hand to a neighbor in need

We’re kicking off our annual Operation HELP campaign with hopes of helping more eligible families than ever before.

Operation HELP offers grants to customers struggling with their energy bills. And after a year like 2020, they can really use our support.

Every year, we support Operation HELP with nearly one million dollars in grant money. Our generous employees and customers also donate to help those in need. It’s the customer support that makes the program truly special. We can all find a way to help our community.

If you are able, we’re asking you to consider a donation. Your contribution, whether a one-time donation, or a few dollars every month, will help our neighbors keep their homes warm.

We live and work in this community together so when our friends, families, and neighbors need a hand, we deliver.

Visit pplelectric.com/operationhelp to learn more or donate.