Sep 22, 2022 | Community Involvement
Sometimes, we all need a little helping hand. That’s why we’re proud of our Operation HELP program.
For almost four decades, our Operation HELP program has helped more than 110,000 families struggling with their electric bills. The program, which provides grants to eligible families, is funded by generous contributions from our customers, employees and vendors.
On September 15, 2022, we hosted the 28th annual Operation HELP golf tournament at Olde Homestead Golf Club in New Tripoli and raised an additional $129,000 to support our customers. While Operation HELP, which was established in 1983, is primarily supported by donations from PPL Electric Utilities, its employees and customers, the annual golf tournament has become its largest fundraising event.
In addition to Operation HELP, we offer multiple bill assistance programs for eligible customers. These programs include: the OnTrack payment plan, budget billing, payment arrangements and even flexibility in choosing a bill due date. To find out more about how we can assist you with your bills, visit pplelectric.com/billhelp.
“We’re happy to host this annual event and raise funds for Operation HELP,” said Jaclyn Baldwin, regulatory programs manager. “This program is just one of the many ways we continue to assist our customers in their times of need. Operation HELP — along with other programs — help those who are behind on their energy bill and provide them with ways to catch up.”
Thanks to everyone who participated in the 2022 golf tournament, and all who contribute to this vital program.
Winter is on its way. If your family can use a little helping hand, visit pplelectric.com/billhelp to learn more about Operation HELP and all of our payment assistance programs and plans.
Mar 29, 2022 | Bill Help
With an updated design and intuitive navigation, our website makes it easier than ever to handle everyday transactions:
If you’re struggling to pay your bill, or even facing a shut-off, sign into your account at pplelectric.com, and click “Get Help Paying.” We’ll ask you a few questions about your household and refer you to the programs that will benefit your family most.
Programs for income-eligible customers include LIHEAP, the Low-Income Home Energy Assistance Program, which is accepting applications for up to $2,700 through May 6, or OnTrack, which offers lower, fixed monthly payments and debt forgiveness.
Regardless of income, all customers are eligible for budget billing and payment agreement options, which are also available on our website. If you’re interested in saving, check out more ways to save by shopping for an electricity supplier, and participating in energy efficiency programs.
Don’t have an online account? Don’t wait another day to start enjoying the benefits, like making secure payments 24/7 without wasting money on checks and postage. Register for a new web profile and sign up for paperless billing in minutes.
We value your time, so we’ve made it quick and easy to get the assistance you need 24/7 at pplelectric.com without ever having to pick up the phone.
Mar 28, 2022 | Bill Help
If you’re falling behind on your electric bill, you may qualify for up to $2,700 in free money from the federal Low-Income Home Energy Assistance Program, LIHEAP. But you have to act fast. LIHEAP applications must be submitted by June 17.
LIHEAP is available to both homeowners and renters, and you don’t need a past-due balance to apply. Grants can help offset the cost of winter heating bills or prevent a shut-off.
Check out the income guidelines at pplelectric.com/liheap, see if you qualify, and apply today.
If you’re not eligible for LIHEAP, don’t worry. We offer payment agreements and programs, like budget billing, to all customers, regardless of your income.
To get started, sign into your online profile at pplelectric.com or set up a new profile in three easy steps. Then, click “Get Help Paying” from your Account Summary page. We’ll ask you a few questions about your household and financial information and recommend the programs that will benefit your family most.
Mar 18, 2022 | Bill Help
If you’re struggling to pay your bill or are facing a shut-off, we have programs and payment agreements to help you catch up.
Programs for income-eligible customers
LIHEAP: Apply for free federal grants to help with your home heating bills and emergencies.
OnTrack: Get a lower fixed monthly payment. If you have a past-due balance, you’ll also receive debt forgiveness.
Emergency Rental Assistance Program (ERAP): If you rent your home and your income was impacted by the pandemic, you may qualify for free grants to help with your rent and utility bills. Many of our customers have already taken advantage of this federal program. In fact, PPL Electric customers have claimed more than $6 million in ERAP funds so far, and there are still millions of dollars remaining in the program.
Pennsylvania Homeowner Assistance Fund (PAHAF): If you own a home and can show that your income has gone down or your living expenses have gone up as a result of the pandemic, you may be eligible for free money to help with your mortgage and utility bills.
Operation HELP: Apply for a cash grant to help with home heating bills.
WRAP: See if you qualify for free energy efficiency products to help save energy and money.
Programs for all customers
Payment agreements: We can set you up with an agreement to pay down your bill over time.
Budget billing: We’ll average your electric use over the entire year so your bill amount will be more predictable.
CARES: If you’re experiencing a temporary hardship, such as illness or injury, you may qualify for protection from shut-off.
Not sure where to start?
Sign into your online profile at pplelectric.com and click “Get Help Paying.” We’ll ask you a few questions about your household and financial information and recommend the programs that will benefit your family most.
Feb 25, 2022 | Bill Help
If you’re struggling to pay or even facing a shut-off, we have programs and payment agreements to help you catch up.
Programs for income-eligible customers
LIHEAP: Apply for free federal grants to help with your home heating bills and emergencies.
OnTrack: Get a lower fixed monthly payment. If you have a past-due balance, you’ll also receive debt forgiveness.
Emergency Rental Assistance Program (ERAP): If you rent your home and your income was impacted by the pandemic, you may qualify for free grants to help with your rent and utility bills. Many of our customers have already taken advantage of this federal program. In fact, PPL Electric customers have claimed more than $6 million in ERAP funds so far, and there are still millions of dollars remaining in the program.
Pennsylvania Homeowner Assistance Fund (PAHAF): If you own a home and can show that your income has gone down or your living expenses have gone up as a result of the pandemic, you may be eligible for free money to help with your mortgage and utility bills.
Operation HELP: Apply for a cash grant to help with home heating bills.
CARES: If you’re experiencing a temporary hardship, such as illness or injury, you may qualify for protection from shut-off.
WRAP: See if you qualify for free energy efficiency products to help save energy and money.
Programs for all customers
Payment agreements: We can set you up with an agreement to pay down your bill over time.
Budget billing: We’ll average your electric use over the entire year so your bill amount will be more predictable.
Not sure where to start?
Sign into your online profile at pplelectric.com and click “Get Help Paying.” We’ll ask you a few questions about your household and financial information and recommend the programs that will benefit your family most.
