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Mar 29, 2022 | Bill Help | 16 comments

Bill help within a few clicks

It's easier than ever to get help with your bill on our website

With an updated design and intuitive navigation, our website makes it easier than ever to handle everyday transactions:

If you’re struggling to pay your bill, or even facing a shut-off, sign into your account at pplelectric.com, and click “Get Help Paying.” We’ll ask you a few questions about your household and refer you to the programs that will benefit your family most.  

Programs for income-eligible customers include LIHEAP, the Low-Income Home Energy Assistance Program, which is accepting applications for up to $2,700 through May 6, or OnTrack, which offers lower, fixed monthly payments and debt forgiveness. 

Regardless of income, all customers are eligible for budget billing and payment agreement options, which are also available on our website. If you’re interested in saving, check out more ways to save by shopping for an electricity supplier, and participating in energy efficiency programs.

Don’t have an online account? Don’t wait another day to start enjoying the benefits, like making secure payments 24/7 without wasting money on checks and postage. Register for a new web profile and sign up for paperless billing in minutes.   

We value your time, so we’ve made it quick and easy to get the assistance you need 24/7 at pplelectric.com without ever having to pick up the phone.

16 Comments

  1. Patricia Brandt

    I have a medical condition that requires electricity for treatment. I want to get caught up on my bill…I am applying for some help.

    Reply
    • Cynthia Fuller

      I have a medical problem that requires my light to be left on.

      Reply
      • Kathryn

        Good Morning Cynthia, Please call to speak to a CUstomer Service Representative to discuss your options weekdays 8am-5pm at 1-800-342-5775 (say Credit Department). Thank you!

        Reply
    • hilda velazquez

      Ok

      Reply
  2. roseann Kain

    Don’t no how to do that website or email I’ll pay the bill when I get it

    Reply
  3. Judy Kile

    Thank you! For all the work you do to keep us lit!

    Reply
  4. Laura

    I have a visa debit card thru Aetna and ppl won’t help me to get it entered into the system,they push me to customer service and when I read,enter my card number they say it’s not valid,I’ve tried 3 months and still NO results.I’ve done a I know to do and still no results,Customer service stinks! I would get 25.00 per month towards my usually 119.00 bill, as of right now I lost 75.00 cause I can’t get thru to the system.I’m tired of the run around to get no where,Very unhappy with PPL.

    Reply
    • Kathryn

      Good Afternoon Laura, PPL only accepts payment by checking or savings. We have an outside vendor(Paymentus) who accepts debit/credit card payments for a fee for many companies including PPL. Please reach out to Paymentus Customer Service for assistance at 1-800-420-1663. Thank you!

      Reply
  5. Gregor Conrad

    You have already got my email and I don’t know what it is . I don’t think I have an online account with you

    Reply
    • Kathryn

      Good Morning Gregor, Please call us weekdays 8am-5pm at 1-800-342-5775 (say Web Department). We will be able to review any online web profiles existing that are related to your email address. Thank you!

      Reply
  6. jerome Sassani

    Thanks for being there and standing by for us. P.S. I use to be a lineman’s assistant with the Penn Central RR but they lost my records when I went into the military.

    Reply
  7. Louis DiBuo

    I’m trying to switch my provider to PPL. But the PPL website does not give the option nor does the PAPowerSwitch website. Any suggestions?

    Reply
    • Kathryn

      Good Morning Louis, Your account will default back to PPL by contacting the Generation Supplier on your account to cancel. Once you cancel the supplier, they electronically notify PPL of your cancellation. We then mail a letter to your home confirming the supplier is dropped and your account is returned to PPL. If you are interested in shopping in the future, please read more about safely shopping for suppliers under https://www.pplelectric.com/shopsmart. This link also provides our Standard Offer program that provides a 7% discount on our price to compare. Thanks for reaching out to us!

      Reply
  8. Robert Eckman

    Good afternoon PPL. I reasonably was off work with a medical condition, and got behind on my bill. Shut off date is for 5/2/22. I am scheduling a $106.22 payment on 5/5/22. Please contact Robert Eckman, to avoid shut off. Thank you for the excellent work PPL does 24/7.

    Reply
    • Kathryn

      Good Morning Robert, Please contact us at 1-800-342-5775 (say termination notice) to speak to a Representative to assist you. We are not able to stop terminations on our Blog. Thank you!

      Reply

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