If you’re falling behind on your electric bill, you may qualify for up to $2,700 in free money from the federal Low-Income Home Energy Assistance Program, LIHEAP. But you have to act fast. LIHEAP applications must be submitted by June 17.
LIHEAP is available to both homeowners and renters, and you don’t need a past-due balance to apply. Grants can help offset the cost of winter heating bills or prevent a shut-off.
Check out the income guidelines at pplelectric.com/liheap, see if you qualify, and apply today.
If you’re not eligible for LIHEAP, don’t worry. We offer payment agreements and programs, like budget billing, to all customers, regardless of your income.
To get started, sign into your online profile at pplelectric.com or set up a new profile in three easy steps. Then, click “Get Help Paying” from your Account Summary page. We’ll ask you a few questions about your household and financial information and recommend the programs that will benefit your family most.
dont have on line account
Good Morning Ron, Please know you can contact LIHEAP directly at 1-866-857-7095 to assist. Thank you!
Hi I’m interested in applying for LIHEAP energy assistance
Hello Munah,
Apply for assistance programs online under http://www.pplelectric.com/billhelp. Be sure to check them all out. Thank you.
dont have on line account
Good Morning Ronald, Please know you can contact LIHEAP directly at 1-866-857-7095 to apply. Thank you!
I have a ten day shut off notice that I need help with
Good afternoon Parish, we would like to help. Anytime you receive a ten day shut off notice, you must call to speak to a Representative at 1-800-342-5775to protect your account from termination. Also, review and apply to programs that help pay your bill under http://www.pplelectric.com/billhelp. Thanks for reaching out.
wandabare2@gmail.com My proof of income has been mailed to you through Solanco Ministries,,I have not received any information from you since then.Im disabled and make 1095.00 a month Now I’m in fear of loosing my electric and I can’t get through to anyone call volumes are high..I leave my phone number yet no one ever calls me back…
I ve been having alot of financial problems between my car breaking down ,medical reasons and now I lost my job over my disability
Good Afternoon Lisa, We are sorry to hear about your hardships. Please review and apply for assistance to help pay your bill under http://www.pplelectric.com/billhelp. You can also call to speak to a Representative to assist at 1-800-342-5775 (say Pay Assist). Please take care and thank you for reaching out to us!
Covid got me behind just need help togwt back on track.
My income changed when the person I lived with lost their job immediately after I filed my assistance form with LIHEAP. I am on SSI and my lot rent is $590 and I get $841 a month. I have a 25’x70’ manufactured home which has roof leaks and a lot of repairs. The lot rent spike makes that nearly impossible. I need to update income as I am the sole income of my house and my last application for assistance is no longer accurate
Good Afternoon Erica, Please contact the LIHEAP program directly to update this information at 1-866-857-7095. Thank you!
I have a part time job where I earned $8,000 last year, but the rest of my income is from social security. Does that count towards the $19,300/year for a single person dwelling?
Good Morning Elliott, Please call LIHEAP directly with questions regarding financial criteria at 1-866-857-7095. Thank you!
I spoke. To Cathy supervisor in customer service. After being contacted 3/8 about my welcome kit At first they said. They. Don’t give them anymore. After speaking with her she assured me she’d send out the package with the bulbs and nightlight She checked and said she would send it herself I haven’t received to date. Must I spend a nother whole day on the phone holding? I hope not. Please expedite and let me have a status. I literally stayed on hold for hrs, I’d like to start off on the right foot with a new company! Please advise. Thank you, Susan Manning
Good Afternoon Susan, We will reach out to our Energy Efficiency Team and get back to you regarding the Welcome Kit. Thank you for your patience.
No interpreter assistance when calling in.
I have a Spanish speaking customer who needs energy assistance.
Please read about our energy assistance programs and apply online under https://www.pplelectric.com/billhelp. When calling PPL weekdays 8am-5pm at 1-800-342-5775, let the Representative know you need a Spanish Interpreter to assist. Thank you!
Lea acerca de nuestros programas de asistencia energética y presente su solicitud en línea en https://www.pplelectric.com/billhelp. Cuando llame a PPL de lunes a viernes de 8 am a 5 pm al 1-800-342-5775, infórmele al representante que necesita un intérprete de español para ayudarlo. ¡Gracias!
My rent is 1449 a month but they also add Water bill for the complete complex.
The mgmt co divides the bill by how many people are in the apt.
Last month my rent total was 1600+
M total income is 2072 a month. I have to pay electric and the apt is all electric.
I have the thermostat set at 62 (3room) and the bill from PPL is $156+ for this month. I am new to the area and had I known how much they charge for water and the electric bill I would never have moved here. I am requesting help
Hello Diane. We understand that high bills can be a concern, especially during winter months when heating costs go up. We do not address high bill concerns on social media. However, we can offer several options to help.
If you have a web profile set up for your account, please sign in and view your daily & hourly usage online under http://www.pplelectric.com/analyze. You will see what time of day your usage is highest and can make lifestyle adjustments to lower your usage.
Review tips to save energy and money under http://www.savewithppl.com. We also offer a FREE Virtual Home Energy Assessment that includes a phone consultation with a trained Energy Advisor, energy efficiency recommendations specific to your home and a free personalized energy savings kit. For more information and to set up an appointment, visit http://www.pplelectric.com/virtualassessment.
Apply for assistance programs online under http://www.pplelectric.com/billhelp. Read more about lowering your bill by shopping for a generation supplier at a lower rate under http://www.pplelectric.com/shopping.
We have an Energy Education team available weekdays 8am-5pm to discuss your usage concerns at 1-800-342-5775(say Energy Education). Thank you.