If you’re struggling to pay or even facing a shut-off, we have programs and payment agreements to help you catch up.
Programs for income-eligible customers
LIHEAP: Apply for free federal grants to help with your home heating bills and emergencies.
OnTrack: Get a lower fixed monthly payment. If you have a past-due balance, you’ll also receive debt forgiveness.
Emergency Rental Assistance Program (ERAP): If you rent your home and your income was impacted by the pandemic, you may qualify for free grants to help with your rent and utility bills. Many of our customers have already taken advantage of this federal program. In fact, PPL Electric customers have claimed more than $6 million in ERAP funds so far, and there are still millions of dollars remaining in the program.
Pennsylvania Homeowner Assistance Fund (PAHAF): If you own a home and can show that your income has gone down or your living expenses have gone up as a result of the pandemic, you may be eligible for free money to help with your mortgage and utility bills.
Operation HELP: Apply for a cash grant to help with home heating bills.
CARES: If you’re experiencing a temporary hardship, such as illness or injury, you may qualify for protection from shut-off.
WRAP: See if you qualify for free energy efficiency products to help save energy and money.
Programs for all customers
Payment agreements: We can set you up with an agreement to pay down your bill over time.
Budget billing: We’ll average your electric use over the entire year so your bill amount will be more predictable.
Not sure where to start?
Sign into your online profile at pplelectric.com and click “Get Help Paying.” We’ll ask you a few questions about your household and financial information and recommend the programs that will benefit your family most.
Everyone I talked to says we make to much they don’t have medical bills and all the stuff I got and now help payijg funeral cost for an in-law
Good Afternoon Debra, Please set up a payment agreement if there is a past due balance and read about assistant programs with different income guidelines to help pay your bill under https://www.pplelectric.com/billhelp. You can also call us to assist weekdays 8am-6pm at 1-800-342-5775. Thank you!
Hey I got a phone call last week saying my power is scheduled to be shut off and that I owe 1300 something dollars?!?! I would appreciate a phone call or something from a live person so I can figure out what the problem is.
Good Morning Joshua, Always call immediately at 1-800-342-5775 (say Termination) when you receive a shut off notice. The Representative will provide options so you do not have service interruption. Thank you!
I am applying for LIHEAP today.
I can only pay a month at a time. I will try to pay previous balance.
Hopefully LIHEAP will help.
I am applying for LIHEAP today.
I can only pay a month at a time.
I will try to pay previous balance.
Hopefully LIHEAP will help.
Good Afternoon Patricia, Please set up a payment agreement if there is a past due balance and read about other assistant programs to help pay your bill under https://www.pplelectric.com/billhelp. You can also call us to assist weekdays 8am-6pm at 1-800-342-5775. Thank you!
My electric is going to be shut off and I have help from coalitionhousehelp they are going to help and I called pp&l to let them know that it might be lil after the shut off notice like the coalitionhousehelp told me to and pp&l said that nothing they could do
Good Morning Dawn, We have programs that provide assistance with your bill under https://www.pplelectric.com/billhelp. You can complete & submit the applications for our programs Operation Help & Ontrack programs.Both programs lower your electric bill amount. In the interim, protect your account by setting up a payment agreement online or call our Payment Assistant Department available 8am-6pm at 1-800-342-5775 (say Payment Assistance). Thanks you!
Good Afternoon Patricia, Please set up a payment agreement if there is a past due balance and read about other assistant programs to help pay your bill under https://www.pplelectric.com/billhelp. You can also call us to assist weekdays 8am-6pm at 1-800-342-5775. Thank you!
I’m already on the OnTrack program but I’m behind on my payment and received a 10 day shut off notice
Good Afternoon Dawn, Please contact our OnTrack team weekdays 8am-5pm at 1-800-342-5775 (say OnTrack during the prompts) regarding the shut off notice you have received. An OnTrack representative would be happy to assist you. Thank you!
Can someone please call me I’m facing shut off
Good Afternoon Jennifer, Please call us weekdays 8am-6pm at 1-800-342-5775 (Say payment agreement) so we can set up an agreement to stop the shut off. Also, read about and apply for help to pay your bills under http://www.pplelectric.com/billhelp. Thank you!
I am not able to make today’s payment until next Saturday, April 2nd. And my payment is due today March 28th?
Good afternoon Kim, Please sign into your web account under https://www.pplelectric.com, click on Payment Options then Payment Plans & Extensions) to add a due date extension to your account or call us weekdays 8am-5pm at 1-800-342-5775 for a Representative to provide this extension for you. Thank you!
I have a shut off notice for 30th i need the 3rd to pay it is I’m eligible for this
Good Afternoon Demitrice, We are sorry to hear about your circumstances. Payment agreements to stop terminations are exclusively provided thru Customer Service at 1-800-342-5775 available weekdays 8am-5pm. On social media, we can only direct our customers to apply for assistance programs under https://www.pplelectric.com/billhelp. Thank you!
I have finally been able to get back to work, I won’t be paid until the 15th however. Please allow me that time to pay my bill. Thank you for the consideration
Good Afternoon Paul, Please set up a payment agreement if there is a past due balance and apply for assistance to help pay your bill under https://www.pplelectric.com/billhelp. You can also call us to set this up with you weekdays 8am-6pm at 1-800-342-5775 (Say payment agreement.) Thank you!
I need help with a payment plan
Good Afternoon Clara, Please set up a payment agreement and apply for assistance for your account under https://www.pplelectric.com/billhelp. You can also call us to set up an agreement weekdays 8am-6pm at 1-800-342-5775 (Say payment agreement.) Thank you!
I need help because I got a shut off notice 4/8/22
Good Afternoon Christina, We are not able to assist with shut off notices on our Blog. Please call us weekdays 8am-5pm at 1-800-342-5775 (say termination notice). The Representative will assist setting up an agreement to stop the shut off. Please read about assistance programs to help pay your bill under http://www.pplelectric.com/billhelp. Thank you!
I am behind because we are assistaning in funeral expenses of 9500 for in law due to COVID 19 suppose to be getting assistance but funeral home wants their money .been having my own health issues work been slow picked up little price of fuel for house killed me in winter .so I am trying to do my best
Good Afternoon Debra, Please set up a payment agreement if there is a past due balance and read about and apply to assistant programs to help pay your bill under https://www.pplelectric.com/billhelp. You can also call us to assist weekdays 8am-6pm at 1-800-342-5775. Thank you!
i been csalling in lastr two daysb was on phne fiore 49 mins and then u come on asnd say ur closednand cant talk ti any one till mon
Good Morning Debra, Representatives are available weekdays 8am-5pm at 1-800-342-5775 (say for example payment agreement, billing question, service issue) to be transferred to the proper department. YOu will also have the option to leave your phone number for a call back. Thanks youo
Good afternoon Debra, Customer Service Representatives are available weekdays 8am-5pm to assist with your questions and concerns. Thank you!
My email address changed from emiller241@aol.com to
purplemama47@gmail.com
Good afternoon Elsie, When signed into your web profile, please click “My Account” at the top of the page, then under “Account Settings” you will see “Online Profile” then “Contact Information.” This is where you can edit your email address. If you need additional help, please call to speak to a member of our Web Team weekdays 8am-5pm at 1-800-342-5775 (Say Web Team.) Thank you!
I can’t understand why my bill has doubled in the the last 3 months. We haven’t added anything new.
Good afternoon Edith, We do not address high bill concerns on our Blog. We have an Energy Education team you can contact weekdays 8am-5pm to review your bill and usage at 1-800-342-5775 (say Energy Education.) In the interim, if you have a web profile set up for your account, please view your daily & hourly usage online under https://www.pplelectric.com/analyze. You will see what time of day your usage is highest and can make lifestyle adjustments to lower your usage. Also, review tips to save energy and money under savewithppl.com. Thank you!
Same here.. in fact o checked previous bills for year before and usuals has actually been lower or same last 3 – 4 months the only thing I noticed was that the price for kilowatt was increased by ppl.. it’s a very tiny number on the. I’ll and easy to miss so that’s why it bills seem to have doubled or more because of what they are charging now per kilowatt as opposed to before and it wasn’t even a gradual increase over time it just jumped! So to ppl reps what do you suggest because I received an email months ago saying there would be a rate increase because of “bids on contracts by ppl” but now it appears to be some kind of electric company monopoly scheme, in my opinion, since all other electric utilities in the area now seem to be charging approximately the same amount per kilowatt even though I was given a suggestion by ppl to shop around for a cheaper company? Why would a smaller company win a contract for lower prices over ppl who is a large utility provider.. it makes no sense..
Facing shut off! I have Payment plain but have falling behind on it do to health problems and medication costs! I have waited to talk to representative for 80 mins only to be hung up on. Called back now waiting for another 65 mins. All I want is someone to help me so I can keep my lights on
urb website is junk i have been conntactingn u via phionen and strupidf websitern to setn upnn arraigments caklled 2 daysb was on phone 49 mins both abnd then comes on says ur cloosed.i sam havinfg financia;l problerms but wghatr the heck do u care
I keep getting different amounts now I get a termination notice dont get any where on line and a 3 hour wait on phone
Good Morning Debra, Representatives are available weekdays 8am-6pm at 1-800-342-5775 (say Termination notice) to be transferred to the proper department. You will also have the option to leave your phone number for a call back. If you have a web profile in place, please set up a payment agreement and apply for assistance under http://www.pplelectric.com/billhelp. Thanks you.
I have been on line for 90 plus minutes waiting!!! Unacceptable. Get modern and get a live chat. I can pay my bill but no bill is showing and was due yesterday???? I can’t believe I have free electric this month????? Very frustrating!