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Nov 29, 2021 | Bill Help | 6 comments

Need help paying your bill? We have programs to help

We’re here for you
As colder temperatures set in, we welcome winter hats and gloves, the first snowfall, and the holiday season with loved ones. However, for some of our friends and family members, the winter season brings concerns for increased energy use and, in turn, higher heating bills.

That’s why we’re spreading the word about our programs and payment agreements. Each year, thousands of our customers receive help with their bills through these programs.

Programs for income-eligible customers

Emergency Rental Assistance Program (ERAP):
If you rent your home and your income was impacted by the pandemic, you may qualify for free grants to help with your rent and utility bills. Many of our customers have already taken advantage of this federal program. In fact, PPL Electric customers have claimed more than $4.6 million in ERAP funds so far, and there are still millions of dollars remaining in the program.

OnTrack: Get a lower fixed monthly payment. If you have a past-due balance, you will also receive debt forgiveness.

LIHEAP: Apply for free federal grants to help with your home heating bills and emergencies.

WRAP: See if you qualify for free energy efficiency products to help reduce your electricity use.

Operation HELP: Apply for a cash grant to help with home heating bills.

Programs for all customers

Budget billing: We’ll average your electric use over the entire year so your bill amount will be more predictable.

Payment agreements: We can set you up with an agreement to pay down your bill over time. Sign in to your online profile and see what options are available for you.

We want you to get the help you need to keep your home warm this winter. Learn more about all of our programs at


  1. Georgie Bowman

    need help paying bill every month

    • Kathryn

      Good Afternoon Georgie, Please read about and apply for assistance programs that help pay your bill under Our OnTrack program (if you meet the financial criteria) offers a lower monthly bill based on family size, income and electric usage. Operation Help provides a credit to your account. LIHEAP is government funding with money that would post directly to your account if approved. Also, read about The Emergency Rental Assistance Program (ERAP) that provides federal funding to help individuals affected by the COVID-19 pandemic. Information on how to apply is on our website at Thank you for reaching out to us!

    • Joan Makowski

      Thank youMy Bill is 195 went up to .Is there anything to help.

      • Kathryn

        Good Afternoon Joan, PPL Electric offers several tips, tools, & programs that can help customers manage their energy bills.
        • Customers can lower the Generation portion of their bill by shopping for a supplier. For tips on shopping smart, visit and for a list of generation suppliers including their price offer.
        • Using less energy can save customers money. We offer programs, rebates, and tips that can help. Visit to learn more.
        • PPL Electric offers numerous programs that can help lower payments or relieve debt for eligible customers. We also offer information on federal programs, like LIHEAP and ERAP, that provide direct assistance to eligible customers. Learn more these and other programs to help pay your bill at
        Thank you for reaching out to us!

    • Matthew D Sanchez

      Yes I need help paying my electric bill I jus recently got back to work after being off for months with back issues


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