Jun 1, 2026 | Bill Help
Summer heat and increased energy use can bring extra stress. We’re here to help you stay in control.
Our Bill Toolkit makes it easier to manage your bill, understand your energy use and find help when you need it. Whether you’re planning ahead or looking for support today, you’ll find simple tools and resources designed to meet you where you are.
Since no two households are the same, our Bill Toolkit offers a wide variety of resources for all families, regardless of income.
Choose the solutions that work for you and save this summer.
Manage your bill.
Take steps now to make your payments more predictable and avoid surprises later in the season.
- Budget Billing: Enroll for more predictable payments.
- PPL Alerts: Stay informed with alerts about Price to Compare changes and bill due reminders.
- Shop for a supplier: Review offers from third-party suppliers and choose one that’s right for you.
Manage your energy use.
Small changes can make a big difference, especially as summer usage begins to climb.
- Explore Energy Analyzer: See when, where and how your home uses energy so you can learn where to use less and save more.
- Find No-Cost Energy Saving Tips: Easy ways to stay cool while using less electricity.
- Schedule a Virtual Assessment: Kickstart your energy efficiency journey and get personalized recommendations with a no-cost home energy assessment.
Get help paying, now.
If paying your bill is a challenge, support is available for all households.
- Set up a payment arrangement: Pay off a past due balance over time.
- Get assistance: See if you’re eligible for fixed monthly payments and debt forgiveness with OnTrack.
- Apply for a grant: Operation HELP offers cash grants toward your electric bill, if eligible.
Summer’s highest energy use is still ahead and taking a few steps now can make a real difference in the months to come. Explore our tools, plan ahead and feel more confident heading into the season.
Explore more help for summer bills at pplelectric.com/toolkit.
Jan 14, 2026 | Bill Help, Customer Service
The post-holiday blues have just set in, and the winter bills are already piling up. The holiday season — with all its joy and happiness — can be expensive. We feel it, too.
But if you’re receiving higher-than-usual utility bills, we have some explanations, as well as resources to help you conserve and save throughout the rest of this cold winter.
Check out a few reasons your bill may run higher in January:
Colder temps
You may not recall the average temps during the hustle and bustle of the season, but the last month has been pretty chilly across Pennsylvania. If you have electric heat or use electric space heaters to supplement your primary heating source, it’s likely they were working overtime when the temps dropped. Check out our Energy Analyzer at pplelectric.com/EnergyAnalyzer to see how colder temps affect your usage and discover ways to save.
Holiday hosting and usage
Check out the daily usage graph for your most recent bill. Go back to the first day of your billing cycle and try to remember if the days between were any different than those in prior months. For instance, did you:
- Host any holiday gatherings during the bill cycle in question?
- Hang lots of Christmas lights or decorate your front lawn with inflatables?
- Have extra visitors in your home plugging in additional electronics?
- Cook a big family dinner or bake holiday cookies?
If you answered “yes” to any of these questions, they could be reasons your usage spiked.
The breakdown on bill cycles
Did you know an average bill cycle may range from 26 to 35 days? The number of days billed depends on a variety of things, such as the number of business days within the month. Bills for electric use in November and December tend to have more days than those during the rest of the year because of the Thanksgiving and Christmas holiday breaks. This may lead to a higher January bill even if, on average, you were using the same amount of electricity per day.
Budget Billing can help prevent the seasonal swings in your bill. The Budget program evens out your bill over 12 months and makes your payments more predictable. We’ll review your usage every three months to see if your budget amount needs adjustments. At the end of 12 months on the budget, we’ll settle the difference between your actual energy use and the amount you were billed. If you used more, we’ll bill you the difference. If you used less, we’ll credit your account.
Explore your options to save
Our Seasonal Savings Solutions offer resources to help you manage your bill, become more energy efficient and get payment assistance when you need it. Find the right combination of options to help you offset higher winter bills.
Manage your energy use:
- Maintaining your energy use is an effective way to manage costs at any income level. From no-cost and low-cost tips to tools, programs and rebates on energy-efficient products, we can help you conserve and save.
Manage your bill:
- With options like making your bill more predictable, finding tools to track your hourly, daily or monthly electricity use, setting bill alerts, shopping for a supplier and requesting more time to pay, choose the resources that are right for you.
Get help paying:
- If you need help paying your bill, we’re here for you. We have programs and payment arrangements to help every family in need, regardless of income.
If you use more electricity over the winter, you’re not alone. Find the right combination of options to help you offset higher bills at pplelectric.com/SeasonalSavings.
Jul 14, 2025 | Customer Service
Caring for a family is a big job, so we understand you might be facing challenges and burdens far more complex than your electric bills. If you’re caring for an aging parent or loved one, we have simple tools and resources to help you manage their bill with ease, so you can focus on what’s most important.
Our Seasonal Savings Solutions is a one-stop shop for tools to help manage your bill, become more energy-efficient and get payment assistance when you need it. Check out these resources and find the right combination of options to help your relative stay comfortable this season.
- Manage their bill: From making payments more predictable with budget billing to signing up for PPL Alerts for bill and outage notifications, we can help you stay on top of your relative’s account with ease.
- Save energy: We have no-cost and low-cost tips to save energy at home, as well as rebates on energy efficient products.
- Get help paying: If your relative is struggling to pay, we have payment arrangements and assistance programs to help all customers, regardless of income. See which option fits their situation and apply online in minutes.
Another helpful tip when supporting an elderly family member is to get added to their PPL Electric account. This can be extremely useful if you have questions about their account or want to make payments. With access to their account information, you can also sign up for a web profile to manage their bill and make payments digitally at pplelectric.com.
- As an “other,” you can speak on their behalf but would not be able to process certain transactions, like a stop service request. You wouldn’t be financially responsible for the account balance either.
- An “additional ratepayer” has all the same authority as the account holder and can perform all transactions. You would be equally responsible for the account balance.
To request these designations, call our Customer Service team at 1-800-DIAL-PPL with the account holder on the line. They will need to give their verbal consent and authorization to add you to the account.
We hope these tools help provide some relief if you’re facing the challenges of caring for an elderly relative. We know it can be tough, but we’re here to support you.
Jan 29, 2025 | Bill Help
We understand each household across our territory is unique. That’s why we offer a range of options to help manage your bill and make it as affordable as possible, regardless of your income.
We have options for all customers, whether you own or rent your home and whether you have a past due balance or not. We also have assistance programs for income eligible customers. These options may include free grants to help pay your bill.
It’s easy to apply. Sign into your online account at pplelectric.com and click “Get help paying.” Answer a few questions about your household income and we’ll match you with a program that will benefit you most.
Check out all the options that may be available for your family.
Options for all customers:
Payment arrangements: Get help paying a past-due balance over time.
Budget billing: We’ll take the average of your last 12 months of electric use to make your monthly payments more predictable.
Due date extension: If you’re current with your bill but need a little extra time to pay, apply for an extension.
Due date changes: If your balance is paid in full, you can select a due date that fits your pay schedule or budget.
Options for income-eligible customers:
OnTrack: Get a fixed monthly payment based on your income. You may qualify for debt forgiveness, too.
Operation HELP: Grants for homeowners and renters to help pay your electric bill.
WRAP: Free energy-saving products and services to help reduce your electric use.
LIHEAP: Grants up to $2,000 to help pay your winter heating bills or prevent a shut-off.
To learn more about our programs and apply, visit pplelectric.com/BillHelp.
Nov 29, 2021 | Bill Help
As colder temperatures set in, we welcome winter hats and gloves, the first snowfall, and the holiday season with loved ones. However, for some of our friends and family members, the winter season brings concerns for increased energy use and, in turn, higher heating bills.
That’s why we’re spreading the word about our programs and payment agreements. Each year, thousands of our customers receive help with their bills through these programs.
Programs for income-eligible customers
Emergency Rental Assistance Program (ERAP):
If you rent your home and your income was impacted by the pandemic, you may qualify for free grants to help with your rent and utility bills. Many of our customers have already taken advantage of this federal program. In fact, PPL Electric customers have claimed more than $4.6 million in ERAP funds so far, and there are still millions of dollars remaining in the program.
OnTrack: Get a lower fixed monthly payment. If you have a past-due balance, you will also receive debt forgiveness.
LIHEAP: Apply for free federal grants to help with your home heating bills and emergencies.
WRAP: See if you qualify for free energy efficiency products to help reduce your electricity use.
Operation HELP: Apply for a cash grant to help with home heating bills.
Programs for all customers
Budget billing: We’ll average your electric use over the entire year so your bill amount will be more predictable.
Payment agreements: We can set you up with an agreement to pay down your bill over time. Sign in to your online profile and see what options are available for you.
We want you to get the help you need to keep your home warm this winter. Learn more about all of our programs at pplelectric.com/billhelp.
