Give paperless a try

Give paperless a try

May 27, 2022 | Customer Service

Paperless billing is secure, convenient, and good for the environment. It also saves you time and money. And with the schedule changes that often come with summer, we can all use a little more of that!

With summer vacations and out-of-town visits to friends and family, you’ll never have to worry about receiving a late bill. With paperless billing, you’ll receive an email as soon as your bill is issued, and you can view it online in a few simple clicks. You can even save your banking information on our secure site to make paying your bill a breeze.

And if you’re not 100% convinced, you can switch back to a paper bill at any time, but we think you’ll love how easy it is to view and pay your bill online.

Visit pplelectric.com/paperless today and give paperless billing a try.

Are you moving?

Are you moving?

May 7, 2022 | Customer Service

With summer just around the corner, you may be looking to relocate. Let’s face it- no one wants to pack up and move during the winter. But with longer, brighter days, it’s a popular time to change keys.

Whether you’re a growing family moving into a large two-story, a recent empty-nester downsizing to a quaint condo, or closing on your dream vacation home, we’ve made it easier than ever to start, stop, or transfer electric service on our redesigned, mobile-friendly website.

Before you get started:

1. Confirm the meter number or service address for the home or apartment to which you’re moving. We’ve enhanced our address search so it’s easy to find.

2. Decide which of the following requests works best for your family:

  • Start service: You can start service at any address within our territory without stopping service at another property.
  • Stop service: Moving out of the area? You can simply stop your existing service and we’ll send you a final bill.
  • Transfer service: Stop service at your existing property and start service at a new home with just a few clicks.

You can process a request up to 40 days before you move. And you can even overlap your stop and start dates if you need a little extra time to clean out the old house.

Moving requests only take a few minutes on our website, so there’s no need to wait. Cross this off your moving to-do list and get back to packing!

Get started.

Bill help within a few clicks

Bill help within a few clicks

Mar 29, 2022 | Bill Help

With an updated design and intuitive navigation, our website makes it easier than ever to handle everyday transactions:

If you’re struggling to pay your bill, or even facing a shut-off, sign into your account at pplelectric.com, and click “Get Help Paying.” We’ll ask you a few questions about your household and refer you to the programs that will benefit your family most.  

Programs for income-eligible customers include LIHEAP, the Low-Income Home Energy Assistance Program, which is accepting applications for up to $2,700 through May 6, or OnTrack, which offers lower, fixed monthly payments and debt forgiveness. 

Regardless of income, all customers are eligible for budget billing and payment agreement options, which are also available on our website. If you’re interested in saving, check out more ways to save by shopping for an electricity supplier, and participating in energy efficiency programs.

Don’t have an online account? Don’t wait another day to start enjoying the benefits, like making secure payments 24/7 without wasting money on checks and postage. Register for a new web profile and sign up for paperless billing in minutes.   

We value your time, so we’ve made it quick and easy to get the assistance you need 24/7 at pplelectric.com without ever having to pick up the phone.

LIHEAP grants up to $2,700

LIHEAP grants up to $2,700

Mar 28, 2022 | Bill Help

If you’re falling behind on your electric bill, you may qualify for up to $2,700 in free money from the federal Low-Income Home Energy Assistance Program, LIHEAP. But you have to act fast. LIHEAP applications must be submitted by June 17. 

LIHEAP is available to both homeowners and renters, and you don’t need a past-due balance to apply. Grants can help offset the cost of winter heating bills or prevent a shut-off.  

Check out the income guidelines at pplelectric.com/liheap, see if you qualify, and apply today.  

If you’re not eligible for LIHEAP, don’t worry. We offer payment agreements and programs, like budget billing, to all customers, regardless of your income.  

To get started, sign into your online profile at pplelectric.com or set up a new profile in three easy steps. Then, click “Get Help Paying” from your Account Summary page. We’ll ask you a few questions about your household and financial information and recommend the programs that will benefit your family most. 

Need help paying your bill? We have programs to help

Need help paying your bill? We have programs to help

Nov 29, 2021 | Bill Help

As colder temperatures set in, we welcome winter hats and gloves, the first snowfall, and the holiday season with loved ones. However, for some of our friends and family members, the winter season brings concerns for increased energy use and, in turn, higher heating bills.

That’s why we’re spreading the word about our programs and payment agreements. Each year, thousands of our customers receive help with their bills through these programs.

Programs for income-eligible customers

Emergency Rental Assistance Program (ERAP):
If you rent your home and your income was impacted by the pandemic, you may qualify for free grants to help with your rent and utility bills. Many of our customers have already taken advantage of this federal program. In fact, PPL Electric customers have claimed more than $4.6 million in ERAP funds so far, and there are still millions of dollars remaining in the program.

OnTrack: Get a lower fixed monthly payment. If you have a past-due balance, you will also receive debt forgiveness.

LIHEAP: Apply for free federal grants to help with your home heating bills and emergencies.

WRAP: See if you qualify for free energy efficiency products to help reduce your electricity use.

Operation HELP: Apply for a cash grant to help with home heating bills.

Programs for all customers

Budget billing: We’ll average your electric use over the entire year so your bill amount will be more predictable.

Payment agreements: We can set you up with an agreement to pay down your bill over time. Sign in to your online profile and see what options are available for you.

We want you to get the help you need to keep your home warm this winter. Learn more about all of our programs at pplelectric.com/billhelp.