Are you moving?

Are you moving?

May 7, 2022 | Customer Service

With summer just around the corner, you may be looking to relocate. Let’s face it- no one wants to pack up and move during the winter. But with longer, brighter days, it’s a popular time to change keys.

Whether you’re a growing family moving into a large two-story, a recent empty-nester downsizing to a quaint condo, or closing on your dream vacation home, we’ve made it easier than ever to start, stop, or transfer electric service on our redesigned, mobile-friendly website.

Before you get started:

1. Confirm the meter number or service address for the home or apartment to which you’re moving. We’ve enhanced our address search so it’s easy to find.

2. Decide which of the following requests works best for your family:

  • Start service: You can start service at any address within our territory without stopping service at another property.
  • Stop service: Moving out of the area? You can simply stop your existing service and we’ll send you a final bill.
  • Transfer service: Stop service at your existing property and start service at a new home with just a few clicks.

You can process a request up to 40 days before you move. And you can even overlap your stop and start dates if you need a little extra time to clean out the old house.

Moving requests only take a few minutes on our website, so there’s no need to wait. Cross this off your moving to-do list and get back to packing!

Get started.

Need help paying your bill? We have programs to help

Need help paying your bill? We have programs to help

Nov 29, 2021 | Bill Help

As colder temperatures set in, we welcome winter hats and gloves, the first snowfall, and the holiday season with loved ones. However, for some of our friends and family members, the winter season brings concerns for increased energy use and, in turn, higher heating bills.

That’s why we’re spreading the word about our programs and payment agreements. Each year, thousands of our customers receive help with their bills through these programs.

Programs for income-eligible customers

Emergency Rental Assistance Program (ERAP):
If you rent your home and your income was impacted by the pandemic, you may qualify for free grants to help with your rent and utility bills. Many of our customers have already taken advantage of this federal program. In fact, PPL Electric customers have claimed more than $4.6 million in ERAP funds so far, and there are still millions of dollars remaining in the program.

OnTrack: Get a lower fixed monthly payment. If you have a past-due balance, you will also receive debt forgiveness.

LIHEAP: Apply for free federal grants to help with your home heating bills and emergencies.

WRAP: See if you qualify for free energy efficiency products to help reduce your electricity use.

Operation HELP: Apply for a cash grant to help with home heating bills.

Programs for all customers

Budget billing: We’ll average your electric use over the entire year so your bill amount will be more predictable.

Payment agreements: We can set you up with an agreement to pay down your bill over time. Sign in to your online profile and see what options are available for you.

We want you to get the help you need to keep your home warm this winter. Learn more about all of our programs at pplelectric.com/billhelp.
Introducing your new PPL bill

Introducing your new PPL bill

Aug 17, 2021 | Customer Service

When you receive your PPL bill – or when you view it online – this month, you’ll notice it looks a little different.  

We’ve made it easier than ever for you to view your balance, make payments and manage your energy use.

You gave us feedback on the existing design and we heard you loud and clear. This new version highlights the key components of your bill, the ones that are most important to you and have the potential to help you save.

  • We’ve made the supply and delivery charges front and center, so you can easily view the price you’re paying for energy supply and compare it to the PPL price-to-compare.
  • The new bill displays a year-over-year comparison of your energy use, so you can make more informed energy choices.

In addition to these changes, you can see your payment amount, payment due date, and more in one quick glance.

Want a step-by-step guide to viewing your new and improved PPL bill, click here.

And if you’re not already enrolled on paperless billing, now is the perfect time to give it a try. You can switch back to a paper bill at any time, but we think you’ll love how easy it is to view your bill online, get email and text alerts, and make payments. Plus, you won’t risk any paper cuts or have to deal with envelopes and stamps! Go paperless today.

 

It’s moving season

It’s moving season

Jun 24, 2021 | Customer Service

Summer is moving season in Pennsylvania. Whether you’re helping your child move into a new college house, trading your home for an apartment downtown, or building a house for your growing family, we have tips to make transferring your electric service simple.

1. Ask your realtor or landlord for the meter number at your new residence so there’s no confusion about the address.

2. Confirm with prior tenants or homeowners when they are planning to request to stop service in their names. Then you can request the same date to prevent a gap in service.

3. Decide which of the following requests works best for your family:

  • Start service: You can start service at any address within our territory without stopping service at another property.
  • Stop service: Moving out of the area? You can simply stop your existing service and we’ll send you a final bill.
  • Transfer service: Stop service at your existing property and start service at a new home with just a few clicks.

4. Visit pplelectric.com/moving up to 40 days before you move to process a request to start, stop or transfer your electric service.

New! If someone requests to start service at your existing address, you may receive a text or email from us to confirm. If you’re moving, there’s no need to take action. If the change was requested in error, let us know so we can prevent a new customer from starting service at the wrong address.

Moving requests only take a few minutes on our website, so there’s no need to wait. Cross this off your moving to-do list and get back to packing!

Improved, more inclusive web experience

Improved, more inclusive web experience

Apr 27, 2021 | Customer Service

We’re committed to delivering an effortless customer experience, whether we chat on social media, speak over the phone, or interact with you on our website. We’re also committed to continuous learning and improvement. So, when we received customer feedback regarding accessibility issues with our website, we took action.

Here’s what we learned:

  • A legally blind customer made us aware that she was having difficulty using her screen reader to pay her bill online.
  • Another customer with red and green colorblindness was having difficulty interpreting certain message banners on our website.

Here’s what we’re doing about it:

  • Updating our online bill pay section to better support those who are visually impaired.
  • To help overcome the color hurdle, we’re testing and implementing designs that use larger icons, which are more noticeable and legible for users with colorblindness.

Taking it a step further:

  • We’ll continue checking-in with customers who have disabilities and design our website with accessibility in mind.
  • We’re establishing panels of customers who can provide us guidance and insight on accessibility issues as we’re making routine improvements to the website.

We’re continuously learning from customers who access our website differently, so we can make the web experience inclusive for all.