Be safe and secure: Go paperless today

Be safe and secure: Go paperless today

Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing on our secure website.

  • Safeguard your personal information and prevent identity theft.
  • Avoid checks and envelopes, which can be stolen or lost.
  • View, download and print one year of bills at any time.
  • Never miss a payment with bill due reminder alerts.

It’s not just about security. Paperless billing is also better for the environment, and it’ll save you time and money.

Sign up today at pplelectric.com/paperless.

Secure billing with paperless

Secure billing with paperless

Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing and access your account on our secure website. We can guarantee your billing and payment info, as well as your energy use, will be protected.  

Go paperless for these great benefits and more: 

  • Safeguard your personal info and prevent identity theft with an online profile at pplelectric.com 
  • Set up bill due reminder alerts at pplelectric.com/alerts, so you never miss a payment 
  • Pay your bill within a few clicks on our secure website  
  • View, download, and print one year of bills anytime 
  • Avoid paperwork, envelopes, checks, and stamps 

Make the switch to paperless billing today.

Budget Billing 101

Budget Billing 101

Let’s be honest. There are certain times of year when we use more electricity than usual. Summer – with all its cooling and often extra hours spent at home – is one of those times.

If you don’t want to get surprised by a larger-than-normal electricity bill, consider smoothing out your payments to make them more predictable.

Budget billing is available to everyone, even if you’re already on a payment agreement.

Here are the details:

We’ll take the average of your electricity use over the past 12 months to determine your monthly budget amount. If you’ve lived in your current location for less than six months, we’ll estimate your use based on your household information.

Every three months, we’ll look back at your use and, if necessary, adjust your budget amount. If you’re using more electricity than expected, your bill might increase. If you’re using less, it might be lower.

After 12 months, we’ll settle the difference between your actual energy use and the amount you were billed.

Sign up for more predictable payments and peace of mind at pplelectric.com/budget.

Innovation to Improve Reliability

Innovation to Improve Reliability

When there’s a problem — or a fault — on a power line, it can cause power outages for our customers. But thanks to a game-changing new system, these problems impact fewer customers than ever. The new system, created by our own engineering teams and vendor partners, uses smart devices that interrupt faults remotely. They’re called “vacuum reclosers.”

We place them on power lines to monitor the flow of electricity. When a sensor on a line detects a problem, the nearest recloser automatically cuts power from that point in the line. Instead of every customer on the line losing power, only customers downstream of the recloser device are impacted. Then, our crews work as safely and quickly as possible to restore power to everyone who is out.

In November 2021, we installed the first vacuum recloser on a transmission line and plan to install more of these devices at locations that will provide the most benefit to our customers.

This is just one example of our commitment to innovate and invest in technologies that improve reliability.

Value for your dollar: Reliable service and more

Value for your dollar: Reliable service and more

We work every day to keep your electric bills as low as possible. But paying any bill — especially these days — isn’t fun. That’s why we want you to know what you get for your energy dollar.

Let’s start with one of the most important aspects of our jobs: providing reliable electric service. Our electric grid consists of thousands of miles of poles and wires that deliver electricity to your homes, as well as the state-of-the-art technologies that manage them. Every year, we invest in systems and activities to keep our grid on the leading edge so we can keep your lights on.

Here are just three examples of the many reliability initiatives underway throughout our 29-county service territory.

Vegetation Management

Fallen tree branches are the number one cause of storm-related power outages. That’s why our crews work hard to identify, trim and remove trees and tree limbs before they cause problems. Our maintenance program is designed so we can trim the right trees at the right times to prevent outages. We use data to identify the areas that have the highest probability of tree-related damage and act accordingly.

Smart Grid Investments

Back in the day, when there was an outage on one of our lines, most customers on that damaged line lost power. Now, thanks to an impressive combination of automated sensors and switches, coupled with an advanced software system, our grid can reroute power automatically to limit the number of customers impacted by an outage. Plus, the system can shorten outage duration. That means an outage that once could have lasted hours becomes a momentary blip. You might have to reset your digital clocks, but you won’t have to break out your flashlights.

Line Monitoring

Every day, we proactively monitor the thousands of miles of lines that deliver electricity to our Pennsylvania customers. We’re looking for trouble spots, equipment damage and any other issues that could cause you to lose power. We rely on our dedicated crew to identify and report issues, but for some of our assets we also use unique methods, like camera-equipped drones, to keep an eye out for problems. Drones capture images of lines and transformers. They do thermal imaging to catch hotspots that can signal future problems. They also improve our vegetation management program by measuring the distance from trees to power lines, allowing us to schedule trimming before it’s too late.

This is just the tip of the iceberg. To stay up to date on our reliability investments, follow us on social media.