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Sep 1, 2022 | Customer Service | 18 comments

Be safe and secure: Go paperless today

Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing on our secure website.

  • Safeguard your personal information and prevent identity theft.
  • Avoid checks and envelopes, which can be stolen or lost.
  • View, download and print one year of bills at any time.
  • Never miss a payment with bill due reminder alerts.

It’s not just about security. Paperless billing is also better for the environment, and it’ll save you time and money.

Sign up today at pplelectric.com/paperless.

18 Comments

  1. Charles Eichner

    My bill for the period 9/1 – 9/5 was considerably higher than my bill for the same period in 2021. This is due to a company called ServPro who was here to dry out my flooring from a ice maker leak. ServPro guy told me to show them what it cost more than the prior year for electricity in order to reimburse us for the added use. They ran 6 large fans for all those days 24/7. I would pull this up myself if I knew how. If you explain how I can research this information, I will do it. Thank you!

    Reply
    • Kathryn

      Good Afternoon Charles, Please review your daily & hourly usage under https://www.pplelectric.com/analyze under your online profile. You will be able to view the time of day your usage is highest. We recommend speaking to an Energy Education Specialist to review your usage in more detail weekdays 8am-5pm at 1-800-342-5775 (say Energy Education) Thank you!

      Reply
    • Cynthia Witkowski Sipple

      Received a phone call today – said they were PP & L and they were going to send me a $377.25 rebate – Really?

      Reply
  2. Nancy J. Garner

    I have a rental property that the renters have vacated the property.

    I want to put the electric into my name.

    How do I proceed with this process?

    Property Address: 80 Barrick Hill Road, Shermans Dale, PA 17090

    Please advise.

    Thank you,
    Nancy J. Garner

    Reply
    • Kathryn

      Good Afternoon Nancy, Please be advised you can start service online under https://www.pplelectic.com/moving. Select START SERVICE and continue to complete all the information until the end when you receive a confirmation page with your new account number. You can also contact us at 1-800-342-5775 (say Moving during the prompts.) Thank you!

      Reply
  3. Tim Barrett

    i cannot get through on the phone. pole “PPL 55373 / N42499” the light is out on it. there was a major outage att his pole on 9/30/2022 at 545am due to a tractor trailer hitting the pole. Everything has been replaced, but the light does not work. I am afraid that there will be another issue. please let me know you have received this.

    Reply
  4. Roger Koperna

    I called three times to discuss a bill and 1st said 9 minutes. I hung up at 22 minutes. Called again said wait time of 22 minutes figure that is an hour. Just called 3 rd time said wait time 9 minutes I am at 17 and waiting. Can’t you afford to answer the phone or are you to cheap. Lousy customer service. Has always been lousy and such an important service. You people are poor very poor but you want top dollar. Where are the dollars going not to customer service.

    Reply
    • Kathryn

      Good Afternoon Roger, We are very sorry to hear about your poor experience when contacting our Customer Service. Please know you can also reach out to us with your question or concern on Facebook (Private Message) or Twitter (Direct Message) on our website http://www.pplelectric.com. Thank you for bringing your experience to our attention so we can better serve our customers.

      Reply
  5. William

    site not working

    Reply
    • Kathryn

      Good Afternoon William, Our Web Team is aware and they are actively working to resolve this issue. We do not have a definitive date available yet for this correction. We appreciate your patience as we work to have this data available again. Thank you!

      Reply
  6. William Fenderson

    Hello can you tell me way my reading on not on line

    Reply
    • Kathryn

      Good Afternoon William, Our Web Team is aware and they are actively working to resolve this issue. We do not have a definitive date available yet for this correction. We appreciate your patience as we work to have this data available again. Thank you!

      Reply
  7. Paul Raicovii

    TREESMITHS made a mess…..took down tooo many trees,, my property is a mess…..i spoke with Adam Kern on November 9 , 2022.. we spoke about what will and what will NOT be cut down…. TREESMITHS rook down a 19 foot pine NO WHERE near any power lines…..THIS is disgusting…doesnt anyone read the work orders and look at the notes???? I have been waitng 2 days for a call vack from PPL agents are busy— we call yoiu back in 2 hours…IRS BEEN 2 DAYS….
    Paul route 739 Lords Valley….

    Reply
    • Kathryn

      Good Evening Paul, We forwarded your post including your account location found by your email to our Forestry Team to address. We appreciate your patience regarding this issue as we confirm the tree trimming contractor was working for PPL and not another utility, township or city.

      Reply
  8. RICHARD CRESKO

    I pay my PPL Electric bill via online banking. The payment goes to the address indicated on the billing statement which is mailed to a ST Louis MO address.
    I have been scheduling the bills to be paid on the due date but they are not getting processed in a timely fashion. I have already received calls from the billing department inquiring if I needed financial assistance. The last bill was scheduled 5 days prior to the due date yet it took 7 days until it was finally processed. I don’t need financial assistance – you need help processing the payment that was received on the due date.
    I see on your website under payment options “Where To Mail My Payment”, a Lehigh Valley address is listed. Would I be better off having the payment sent to Lehigh Valley and ignore the information on the billing statement???

    Reply
    • Kathryn

      Good Afternoon Richard, We understand your frustration. You have several options to pay your bill that will post to your account quicker. Please know you can view and pay your bill online under http://www.pplelectric.com/paybill. To simplify making your payments, you might consider signing up for automatic bill payment that can also be completed under this link. In addition, you are always welcome to mail your bill payment to PPL Electric Utilities P.O. Box 25239 Lehigh Valley, PA 18002-5239. For faster processing, Please make sure to include your PPL Electric bill ACCOUNT NUMBER on the check. Thank you for checking with us!

      Reply
  9. Charles Gall

    My payment was sent to the address on my bill to St. LOUIS, MO. The full amount was overnighted on Aug 14. As of today, it is not credited. Called customer service and they could not give me a number for St. Louis MO, so I can find what happened to my check

    Reply
    • Alecia

      Good Morning, Charles. Please contact your bank to advise you of next steps. Thank you!

      Reply

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