customer service illustration

Sep 1, 2022 | Customer Service | 11 comments

Be safe and secure: Go paperless today

Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing on our secure website.

  • Safeguard your personal information and prevent identity theft.
  • Avoid checks and envelopes, which can be stolen or lost.
  • View, download and print one year of bills at any time.
  • Never miss a payment with bill due reminder alerts.

It’s not just about security. Paperless billing is also better for the environment, and it’ll save you time and money.

Sign up today at pplelectric.com/paperless.

11 Comments

  1. Charles Eichner

    My bill for the period 9/1 – 9/5 was considerably higher than my bill for the same period in 2021. This is due to a company called ServPro who was here to dry out my flooring from a ice maker leak. ServPro guy told me to show them what it cost more than the prior year for electricity in order to reimburse us for the added use. They ran 6 large fans for all those days 24/7. I would pull this up myself if I knew how. If you explain how I can research this information, I will do it. Thank you!

    Reply
    • Kathryn

      Good Afternoon Charles, Please review your daily & hourly usage under https://www.pplelectric.com/analyze under your online profile. You will be able to view the time of day your usage is highest. We recommend speaking to an Energy Education Specialist to review your usage in more detail weekdays 8am-5pm at 1-800-342-5775 (say Energy Education) Thank you!

      Reply
  2. Nancy J. Garner

    I have a rental property that the renters have vacated the property.

    I want to put the electric into my name.

    How do I proceed with this process?

    Property Address: 80 Barrick Hill Road, Shermans Dale, PA 17090

    Please advise.

    Thank you,
    Nancy J. Garner

    Reply
    • Kathryn

      Good Afternoon Nancy, Please be advised you can start service online under https://www.pplelectic.com/moving. Select START SERVICE and continue to complete all the information until the end when you receive a confirmation page with your new account number. You can also contact us at 1-800-342-5775 (say Moving during the prompts.) Thank you!

      Reply
  3. Tim Barrett

    i cannot get through on the phone. pole “PPL 55373 / N42499” the light is out on it. there was a major outage att his pole on 9/30/2022 at 545am due to a tractor trailer hitting the pole. Everything has been replaced, but the light does not work. I am afraid that there will be another issue. please let me know you have received this.

    Reply
  4. Roger Koperna

    I called three times to discuss a bill and 1st said 9 minutes. I hung up at 22 minutes. Called again said wait time of 22 minutes figure that is an hour. Just called 3 rd time said wait time 9 minutes I am at 17 and waiting. Can’t you afford to answer the phone or are you to cheap. Lousy customer service. Has always been lousy and such an important service. You people are poor very poor but you want top dollar. Where are the dollars going not to customer service.

    Reply
    • Kathryn

      Good Afternoon Roger, We are very sorry to hear about your poor experience when contacting our Customer Service. Please know you can also reach out to us with your question or concern on Facebook (Private Message) or Twitter (Direct Message) on our website http://www.pplelectric.com. Thank you for bringing your experience to our attention so we can better serve our customers.

      Reply
  5. William

    site not working

    Reply
    • Kathryn

      Good Afternoon William, Our Web Team is aware and they are actively working to resolve this issue. We do not have a definitive date available yet for this correction. We appreciate your patience as we work to have this data available again. Thank you!

      Reply
  6. William Fenderson

    Hello can you tell me way my reading on not on line

    Reply
    • Kathryn

      Good Afternoon William, Our Web Team is aware and they are actively working to resolve this issue. We do not have a definitive date available yet for this correction. We appreciate your patience as we work to have this data available again. Thank you!

      Reply

Submit a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Categories

Archives