Sep 1, 2022 | Customer Service
Sharing your personal information anywhere can be a risk. But we have a simple and safe solution. Sign up for paperless billing on our secure website.
- Safeguard your personal information and prevent identity theft.
- Avoid checks and envelopes, which can be stolen or lost.
- View, download and print one year of bills at any time.
- Never miss a payment with bill due reminder alerts.
It’s not just about security. Paperless billing is also better for the environment, and it’ll save you time and money.
Sign up today at pplelectric.com/paperless.
Aug 4, 2022 | Safety and Security
Scammers often pick up their efforts during times of high inflation. They’ll tell you that if you switch and purchase your electricity supply from them, you’ll save tons of money. Sometimes, they aren’t being truthful. We want you to stay vigilant and know how to identify scammers, so you can stop them in their tracks.
Some of the deceptive and misleading tactics that energy marketing scammers use include:
- Misrepresenting themselves
- Misrepresenting supplier status
- Misrepresenting facts
- Misrepresenting pricing
- Misrepresenting their true intentions
We want to help keep you and your personal information safe. Here’s what you need to know:
- We DO NOT market or sell supplier services by phone or door-to-door.
- Don’t always trust your caller ID.
- Only return messages and calls from us at our official phone number: 1-800-342-5775.
- Create an online account.
- Update your account with a security PIN or password and NEVER give it to anyone who calls you.
- Keep your email address and phone number up to date.
Find out more details about how to protect yourself at pplelectric.com/scams.
Aug 26, 2021 | Safety and Security
Oftentimes, door-to-door scammers will misrepresent themselves. Not only their identity, but they will also misrepresent what their true intentions are. In those situations, scammers are generally looking to obtain your personal and account information to switch your electricity supplier without your knowledge.
We deliver your electricity, but in Pennsylvania, you can shop around for the supplier that’s right for you. While most suppliers market their services appropriately, some use fraudulent tactics – like misrepresenting themselves as PPL or offering too-good-to-be-true deals – to scam you out of your hard-earned money.
We do not sell supplier services door-to-door. So, if a solicitor is claiming to represent PPL Electric Utilities, you can be sure they are attempting to fool you.
If you want to listen to what the door-to-door salesperson has to say, you can, but the best place to start the shopping process is on our website, pplelectric.com/shopsmart, or by visiting the Public Utility Commission’s site at PAPowerSwitch.com.
Here are some tips to help you identify and slam the door on scammers:
- Scammers will generally pressure you to act fast, don’t let fast-talking push you to give up personal information or make a decision on the spot.
- If someone knocks, claims to be from PPL, and asks for money or for you to sign a contract, don’t do it. We never solicit services or demand payments door-to-door. Tell them you don’t have time to talk and that you’ll be calling us later to discuss.
- Remember, if something doesn’t seem right when talking to a door-to-door salesperson, or something seems too good to be true, it likely is.
- Know what questions to ask when switching suppliers: What is the length of the agreement? Is there an automatic renewal? Are there cancellation, change, or penalty fees? Is this an introductory rate? What is the price after the introductory period?
- Spread the word. If a scammer tries to target you, they may also try to target others in your community. Let neighbors know they should keep an eye out for scammers.
- Creating an online account is a great way to avoid scams. You can check your account information and current electricity supplier at any time, from any device at pplelectric.com.
Jun 8, 2021 | Safety and Security
What does a utility scam look like? We think these emojis will help you remember!
If you know what to watch for, you’ll never have to look worried, like this:
# # # # #
“Pay now or we’ll cut you off.”
Scammers say this; we don’t. If you are at any risk of losing service, we’ll give you plenty of notice. You won’t be surprised by a phone call threatening imminent shutoff.
# # # # #
“Go get a prepaid card.”
Scammers often insist that you have to pay with prepaid cards or digital payment apps, because it’s convenient for them. We don’t pressure you to use these types of payments.
# # # # #
“This is a fee to connect your meter.”
Scammers sometimes make this claim. Any meter-related costs you have to pay are included as part of your bill. There’s no extra fee to get a meter fixed, replaced or connected.
# # # # #
“But I said–” *click*
Don’t be scared, pressured or intimidated by scam phone calls. Just hang up. Call your local police if you feel threatened.
# # # # #
Want to make sure your account is not overdue?
For peace of mind, you may want to verify your account is in good standing after receiving a scam call. To do that, log on at pplelectric.com, to check your account status.
Jan 21, 2021 | Safety and Security
On one front, this year is picking up right where 2020 left off: Scammers are still on the prowl.
We – as well as other utilities across the country – are seeing an increase in fraud and deceptive marketing tactics so far in 2021.
Here’s the good news: We’re all getting smarter when it comes to spotting a scam, and we want you to know the warning signs so you can keep your peace of mind – and your pocketbook – intact.
Have you ever received a call allegedly from PPL promising you a better rate for your electricity supply? Scammers are savvy. They can make their calls display PPL’s phone number on your caller I.D. But surely, it wasn’t us.
Maybe you received a threatening text message with a link to pay your electric bill to avoid a shut-off. The text may have offered a digital payment option. Again, that wasn’t us!
Or, worst-case scenario, someone who claimed they were from PPL showed up on your doorstep, in the middle of a pandemic, and offered you a fantastic deal on your electricity supply. Like your parents always said, if someone offers you a deal that’s too good to be true, it almost always is. And that individual certainly was NOT from PPL.
How do we know these weren’t PPL employees making these claims? Because we don’t do business that way. We never market on behalf of electricity suppliers, and we never make threats. If you’re behind on your bill, we’ll discuss options with you and develop a payment agreement to keep your lights on. We’ll never demand immediate cash to avoid shutoff.
If you’re concerned that you might be the target of a scam, be sure to log in to your secure online PPL account to verify what the caller is telling you. You can easily check your rate, verify any amounts due and make payments through our secure systems. If you need help setting up your account, call us at 1-800-342-5775.
Want more tips on how to spot fraud and deceptive marketing? Check out pplelectric.com/scams.
