Be on alert for energy marketing scams

Don’t fall for false promises of saving money

Scammers often pick up their efforts during times of high inflation. They’ll tell you that if you switch and purchase your electricity supply from them, you’ll save tons of money. Sometimes, they aren’t being truthful. We want you to stay vigilant and know how to identify scammers, so you can stop them in their tracks. 

Some of the deceptive and misleading tactics that energy marketing scammers use include: 

  • Misrepresenting themselves
  • Misrepresenting supplier status
  • Misrepresenting facts
  • Misrepresenting pricing
  • Misrepresenting their true intentions

We want to help keep you and your personal information safe. Here’s what you need to know: 

  • We DO NOT market or sell supplier services by phone or door-to-door.
  • Don’t always trust your caller ID.
  • Only return messages and calls from us at our official phone number: 1-800-342-5775.
  • Create an online account.
  • Update your account with a security PIN or password and NEVER give it to anyone who calls you.
  • Keep your email address and phone number up to date.

Find out more details about how to protect yourself at pplelectric.com/scams.  

9 Comments

  1. Mary Beth Strowe

    Does ppl have one specific supplier

    Reply
    • Kathryn

      Good Afternoon Mary Beth, PPL purchases twice a year on the open market from a group of suppliers for the lowest price to pass on to our customers. Please read more about shopping safely under http://www.pplelectric.com/shopsmart. Thank you!

      Reply
  2. Barbara Wilhelmi

    What about Clean Energy. Love in his community. Can’t put solar panels on roof. I think this a scam. What do you think about this?

    Reply
    • Barbara Wilhelmi

      Wrote HOA community my not
      His community

      Reply
  3. John Bawden

    To help avoid a scammer can you publish a list of the providers that you can verify as being legitimate having worked with them through the billing process?

    Reply
    • Kathryn

      Good Afternoon John, This would not be an area of our expertise. PPL is simply the Distribution Company that delivers electric to your home. The Pennsylvania Public Utility Commission created Choice for Generation Suppliers more than a decade ago. You may want to check with the PUC or The Office of Attorney General to see if such a list exist. Thanks!

      Reply
  4. Kathy Kilgus

    We keep getting calls telling us we overpaid and to press 1 to get our refund. I hang up on them but wish I could tell them to stop calling. It’s automated. Also get a lot of calls from “Jason from Energy Advocates”. I thin it’s a real person and I HAVE told him to stop calling, but it continues.

    Reply
  5. Diane LaMonica

    I seem to be getting calls about renewing my contract. is there a place on my bill that gives me dates of when I need to renew? not sure if its a scam or not

    Reply
    • Kathryn

      Good Afternoon Diane, Please review page one on your bill under the Supply Category. If you have a Generation Supplier on your account, this area provides the name of the Supplier and the Effective date you started with the Supplier. The Generation Supplier phone number is also referenced for you to contact with any contract questions. Thank you for reaching out to us!

      Reply

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