customer service illustration

Aug 4, 2022 | Customer Service | 12 comments

Moving in or out? We’ve got you covered.

It’s easy to start, stop, or transfer service on our redesigned website

August is prime time for movers. Whether you’re packing up your college student for her first apartment or downsizing to an empty-nester loft, there’s no need to stress about your electricity service. We’ve got you covered with our mobile-friendly website.  

At pplelectric.com/moving, it’s easier than ever to start, stop, or transfer your electric service. If you’re a new customer, we’ll automatically create an online account for you as part of your start service request. You can also confirm that your new address is in the PPL Electric service territory, check the status of a moving request, and pay a security deposit. If you’re an existing customer, sign in to your online account or create one in three easy steps to stop or transfer service without having to pick up the phone. 

Here’s what you’ll need: 

  • The meter number or address of your new home or apartment 
  • The date you’d like to start or stop service 
  • Basic personal info, like your social security number, to help us confirm your identity 

Decide which of the following requests works best for your family and get moving today. 

  • Start service: You can start service at any address within our territory without stopping service at another property. 
  • Stop service: Moving out of the area? You can simply stop your existing service and we’ll send you a final bill. 
  • Transfer service: Stop service at your existing property and start service at a new home in a few clicks.  

We’ve made the process quick and simple so you can request service when it’s convenient for you – even if that’s in the middle of the night while sorting through boxes of old baby clothes!

12 Comments

  1. Candice Osczepinski

    I want to switch my supplier from AEG to PPL.

    Reply
    • Kathryn

      Good Afternoon Candace, Your account will default back to PPL by contacting the Generation Supplier on your account (AEG) to cancel. Once you cancel the supplier, they electronically notify PPL of your cancellation. We then mail a letter to your home confirming the supplier is dropped and your account is returned to PPL. If you are interested in shopping in the future, please read more about safely shopping for suppliers under https://www.pplelectric.com/shopsmart. Thanks for reaching out to us!

      Reply
  2. Sara Jacobs

    I have moved out of the area as of August 4, 2022 and would like to cancel my service.

    Reply
    • Kathryn

      Good Afternoon Sara, To stop service please go to https://www.pplelectric.com/moving, then select STOP SERVICE. You will need to complete all the information until the end when you receive a confirmation page. You can also call us at 1-800-342-5775 (say Moving during the prompts.) Thank you!

      Reply
      • Glenn DeVino

        There is an error in your link. Spelling. Electic

        Reply
        • Kathryn

          Good Morning Glenn, Thank you for reaching out regarding this error. We have corrected the link to provide when starting, stopping or transferring service as http://www.pplelectric.com/moving. Thanks again!

          Reply
  3. Mary E Stein

    I’m trying to send my social security information to on track but the email says invalid is there a fax number I can send it 5993016126

    Reply
    • Kathryn

      Good afternoon Mary, Our Fax number is 484-634-3484. Please reference your account number, address & phone number on the document. An alternative fax number is 484-634-3713. Thank you!

      Reply
  4. Mary E Stein

    I’m trying to send my information into on track my social security but it says the email is invalid is there a fax number that I can send it to my account number is 59930 16126

    Reply
    • Kathryn

      Good afternoon Mary, Our Fax number is 484-634-3484. Please reference your account number, address & phone number on the document. An alternative fax number is 484-634-3713. Thank you!

      Reply
  5. Glenn & Pat Davis

    We are moving on August 24th and our new home is being built. We have a work order # for the new home. Can I transfer service to the new address even though it’s not complete or will I have to pay a new customer fee when the service is complete at the new home?

    Reply
    • Kathryn

      Good Afternoon Glenn & Pat, Congratulations on your new home. Please call our Job Service Team weekdays 8am-5pm at 1-877-220-6016 with your work order number to have the steps completed to start service in your name. Security deposits are determined by credit scores but sounds unlikely in your case. Thank you!

      Reply

Submit a Comment

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Categories

Archives