The faces of scams

What does a utility scam look like?

What does a utility scam look like? We think these emojis will help you remember!

If you know what to watch for, you’ll never have to look worried, like this:



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“Pay now or we’ll cut you off.”

Scammers say this; we don’t. If you are at any risk of losing service, we’ll give you plenty of notice. You won’t be surprised by a phone call threatening imminent shutoff.


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“Go get a prepaid card.”

Scammers often insist that you have to pay with prepaid cards or digital payment apps, because it’s convenient for them. We don’t pressure you to use these types of payments.


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“This is a fee to connect your meter.”

Scammers sometimes make this claim. Any meter-related costs you have to pay are included as part of your bill. There’s no extra fee to get a meter fixed, replaced or connected.

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“But I said–” *click*

Don’t be scared, pressured or intimidated by scam phone calls. Just hang up. Call your local police if you feel threatened.


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Want to make sure your account is not overdue?

For peace of mind, you may want to verify your account is in good standing after receiving a scam call. To do that, log on at, to check your account status.



  1. Mark Menges

    I am reporting 2 different ‘spoofed’ PPL utilities phone number that some kind of scammer is using. The 1st one is 610-774-5151 with caller I.d. showing as PPL. The 2nd one is 717-927-6953 and is caller i.d. ‘PPL Electric Utilities.’
    The caller has a definite accent of non-American origin.

    • Kathryn

      Good Afternoon Mark, We appreciate you bringing this scam to our attention as we work to resolve this deceptive problem. We recommend that you block these phone numbers at this time. We encourage our customers to reach out to the PUC (Public Utility Commission) @ 1-800-692-7380 and The PA Office of the Atty General @ 717-787-3391 to report deceptive or scam activity. Thank you for reaching out to us and safeguarding your personal information.


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