Ten reasons to check out the new pplelectric.com

Ten reasons to check out the new pplelectric.com

Have you visited pplelectric.com recently?

Here are 10 reasons you should set up your online account today.

1) It’s easy: You can set up an online account at pplelectric.com/register in three simple steps.

2) It’s mobile: The site is built for your mobile device, so managing your account is easier than ever on any phone, tablet, or laptop.

3) It’s convenient: With the site’s enhanced self-service areas, you can make everyday transactions without picking up the phone.

4) Pay your bill: Make a one-time payment or set up automatic payments, all in a few clicks.

5) Get bill help: Once logged in, you can answer a few questions to get customized payment assistance options.

6) Go paperless: Save money and time – and help the planet – by signing up for paperless billing.

7) Manage your energy use: Track your electricity use over time so you can take charge of your energy use.

8) Get moving: At pplelectric.com/moving you can start, stop, or transfer your electric service up to 40 days before you move.

9) Shop for supply: Find tips and tools to help you choose the electricity supplier that offers the price and service that’s right for you.

10) So much more: On pplelectric.com you can report and check on an outage, explore our energy efficiency programs and rebates, learn more about electrical safety and more.

Don’t wait. Set up your online account at pplelectric.com today!

Energy costs are rising. Shop smart and save.

Energy costs are rising. Shop smart and save.

We’ve noticed that the prices of many energy supply sources are on the rise due to external market conditions, including overall inflation. But if you’ve been to the store lately, you’ve probably noticed that prices are going up on almost everything.

Just like you’d shop around for the best price on everyday goods, it’s important to know that you can do the same with your electricity supply.  And now is a good time to shop for an electricity supplier as you may be able to avoid or minimize these cost increases.  

Shopping Explained

PPL Electric Utilities delivers your electricity, but we don’t own or operate the power plants where that electricity is generated. In Pennsylvania, you can shop around and choose the electricity supplier that is right for you.

When you do venture into the electricity marketplace, remember to shop smart.

  • Beware of variable rates, which start small and then increase depending on the price of power.
  • Watch out for deceptive marketing tactics and hidden early termination fees, and always be sure to read the fine print on any contract you sign with a supplier.  
  • Review your most recent bill to check the price to compare, as well as your current rate if you’re already shopping, so you can make an informed decision on a new electricity supplier.

If you choose not to shop, are enrolled on our OnTrack program, or cancel with an existing supplier without choosing a new one, you’ll automatically pay the price to compare, also known as the PPL default rate. This rate changes every June 1 and December 1 and is updated on our website.

Your Options

Standard Offer Program

  • Participating suppliers offer a 7% discount off the price to compare, at a fixed price for a year, with no early cancellation fees.
  • Access your online account and enroll in the Standard Offer Program by December 1 to take advantage of the 7% discount off the existing price to compare.

Choose a Supplier

  • Check out papowerswitch.com to find a supplier that offers the service, energy source and price that’s right for you.
  • When you sign up with a new supplier, they’ll notify us to make the switch.

 

For more information and tips to shop smart, visit pplelectric.com/shopsmart.

 

Knock, knock. Who’s there? Scammers.

Knock, knock. Who’s there? Scammers.

Oftentimes, door-to-door scammers will misrepresent themselves. Not only their identity, but they will also misrepresent what their true intentions are. In those situations, scammers are generally looking to obtain your personal and account information to switch your electricity supplier without your knowledge.

We deliver your electricity, but in Pennsylvania, you can shop around for the supplier that’s right for you. While most suppliers market their services appropriately, some use fraudulent tactics – like misrepresenting themselves as PPL or offering too-good-to-be-true deals – to scam you out of your hard-earned money.

We do not sell supplier services door-to-door. So, if a solicitor is claiming to represent PPL Electric Utilities, you can be sure they are attempting to fool you.

If you want to listen to what the door-to-door salesperson has to say, you can, but the best place to start the shopping process is on our website, pplelectric.com/shopsmart, or by visiting the Public Utility Commission’s site at PAPowerSwitch.com.

Here are some tips to help you identify and slam the door on scammers:

  • Scammers will generally pressure you to act fast, don’t let fast-talking push you to give up personal information or make a decision on the spot.
  • If someone knocks, claims to be from PPL, and asks for money or for you to sign a contract, don’t do it. We never solicit services or demand payments door-to-door. Tell them you don’t have time to talk and that you’ll be calling us later to discuss.
  • Remember, if something doesn’t seem right when talking to a door-to-door salesperson, or something seems too good to be true, it likely is.
  • Know what questions to ask when switching suppliers: What is the length of the agreement? Is there an automatic renewal? Are there cancellation, change, or penalty fees? Is this an introductory rate? What is the price after the introductory period?
  • Spread the word. If a scammer tries to target you, they may also try to target others in your community. Let neighbors know they should keep an eye out for scammers.
  • Creating an online account is a great way to avoid scams. You can check your account information and current electricity supplier at any time, from any device at pplelectric.com.
The faces of scams

The faces of scams

What does a utility scam look like? We think these emojis will help you remember!

If you know what to watch for, you’ll never have to look worried, like this:

 

 

# # # # #

“Pay now or we’ll cut you off.”

Scammers say this; we don’t. If you are at any risk of losing service, we’ll give you plenty of notice. You won’t be surprised by a phone call threatening imminent shutoff.

 

# # # # #

“Go get a prepaid card.”

Scammers often insist that you have to pay with prepaid cards or digital payment apps, because it’s convenient for them. We don’t pressure you to use these types of payments.

 

# # # # #

“This is a fee to connect your meter.”

Scammers sometimes make this claim. Any meter-related costs you have to pay are included as part of your bill. There’s no extra fee to get a meter fixed, replaced or connected.

# # # # #

 

“But I said–” *click*

Don’t be scared, pressured or intimidated by scam phone calls. Just hang up. Call your local police if you feel threatened.

 

# # # # #

Want to make sure your account is not overdue?

For peace of mind, you may want to verify your account is in good standing after receiving a scam call. To do that, log on at pplelectric.com, to check your account status.

 

Are you staying on top of your electricity supply rate?

Are you staying on top of your electricity supply rate?

Here in Pennsylvania, you can shop for your electricity supply. Just like you would shop for a car, you compare different offers and choose what is right for you at the lowest cost. Then, PPL Electric Utilities delivers the electricity to you.

We support shopping for electricity supply, but because we deliver the electricity, we have no vested interest in which supplier you choose. But we do care whether you’re paying a reasonable rate.

We’ve been monitoring the rates shopping customers pay compared to the default rate, which is the rate charged if you do not choose a supplier.

We’ve found many of our residential customers are paying more for electricity through their supplier than they would have on the default rate. Over a one-year period, our residential customers paid about $97 million more than they would have paid on the default rate. Small business customers paid $34 million more.

This is alarming.

The data really made me stop and take a step back. How is this happening? One of the biggest issues I find is that suppliers sometimes use deceptive marketing tactics to attract customers.

I am sure we all know someone — or you yourself — who received a phone call or letter claiming to provide a new and better rate. Often these solicitations are disguised as a PPL-endorsed communication, using our logo or stating that the call is about your PPL bill. You may be told that if you switch now, you can get $300 in gift card rewards.

If it sounds too good to be true, it usually is. Those gift cards they offer you are often short-term discounts to mask higher rates. And the low rates they offer you are often teaser rates. They only last a short while and then they skyrocket.

Suppliers are intentionally vague in hopes you won’t understand the long-term cost increase or aren’t monitoring your electric bill closely. In fact, there are more than 26,000 PPL customers paying double the price of default energy.

I recently appeared in front of the Pennsylvania General Assembly to encourage our representatives to take steps to protect our customers from this type of deceptive marketing.

We’re committed to advocating for our customers. In the meantime, it’s critical you continue to shop smart. Read the fine print, be aware of deceptive marketing tactics and check your electric bill regularly to see how much you are being charged.

The time for change is now or Pennsylvania customers will continue paying the price. I encourage you to speak to your local officials to raise awareness about the consumer protections that are needed and continue to shop smart.

To learn more about how to check your electricity supply rate and make informed decisions, visit pplelectric.com/shopsmart today.

By: Greg Dudkin, Chief Operating Officer, PPL Corporation

Photo of Greg Dudkin