Payment support for every household
We understand each household across our territory is unique. That’s why we offer a range of options to help manage your bill and make it as affordable as possible, regardless of your income.
We have options for all customers, whether you own or rent your home and whether you have a past due balance or not. We also have assistance programs for income eligible customers. These options may include free grants to help pay your bill.
It’s easy to apply. Sign into your online account at pplelectric.com and click “Get help paying.” Answer a few questions about your household income and we’ll match you with a program that will benefit you most.
Check out all the options that may be available for your family.
Options for all customers:
Payment arrangements: Get help paying a past-due balance over time.
Budget billing: We’ll take the average of your last 12 months of electric use to make your monthly payments more predictable.
Due date extension: If you’re current with your bill but need a little extra time to pay, apply for an extension.
Due date changes: If your balance is paid in full, you can select a due date that fits your pay schedule or budget.
Options for income-eligible customers:
OnTrack: Get a fixed monthly payment based on your income. You may qualify for debt forgiveness, too.
Operation HELP: Grants for homeowners and renters to help pay your electric bill.
WRAP: Free energy-saving products and services to help reduce your electric use.
LIHEAP: Grants up to $2,000 to help pay your winter heating bills or prevent a shut-off.
To learn more about our programs and apply, visit pplelectric.com/BillHelp.