Jun 1, 2026 | Bill Help
Summer heat and increased energy use can bring extra stress. We’re here to help you stay in control.
Our Bill Toolkit makes it easier to manage your bill, understand your energy use and find help when you need it. Whether you’re planning ahead or looking for support today, you’ll find simple tools and resources designed to meet you where you are.
Since no two households are the same, our Bill Toolkit offers a wide variety of resources for all families, regardless of income.
Choose the solutions that work for you and save this summer.
Manage your bill.
Take steps now to make your payments more predictable and avoid surprises later in the season.
- Budget Billing: Enroll for more predictable payments.
- PPL Alerts: Stay informed with alerts about Price to Compare changes and bill due reminders.
- Shop for a supplier: Review offers from third-party suppliers and choose one that’s right for you.
Manage your energy use.
Small changes can make a big difference, especially as summer usage begins to climb.
- Explore Energy Analyzer: See when, where and how your home uses energy so you can learn where to use less and save more.
- Find No-Cost Energy Saving Tips: Easy ways to stay cool while using less electricity.
- Schedule a Virtual Assessment: Kickstart your energy efficiency journey and get personalized recommendations with a no-cost home energy assessment.
Get help paying, now.
If paying your bill is a challenge, support is available for all households.
- Set up a payment arrangement: Pay off a past due balance over time.
- Get assistance: See if you’re eligible for fixed monthly payments and debt forgiveness with OnTrack.
- Apply for a grant: Operation HELP offers cash grants toward your electric bill, if eligible.
Summer’s highest energy use is still ahead and taking a few steps now can make a real difference in the months to come. Explore our tools, plan ahead and feel more confident heading into the season.
Explore more help for summer bills at pplelectric.com/toolkit.
Jan 29, 2025 | Bill Help
We understand each household across our territory is unique. That’s why we offer a range of options to help manage your bill and make it as affordable as possible, regardless of your income.
We have options for all customers, whether you own or rent your home and whether you have a past due balance or not. We also have assistance programs for income eligible customers. These options may include free grants to help pay your bill.
It’s easy to apply. Sign into your online account at pplelectric.com and click “Get help paying.” Answer a few questions about your household income and we’ll match you with a program that will benefit you most.
Check out all the options that may be available for your family.
Options for all customers:
Payment arrangements: Get help paying a past-due balance over time.
Budget billing: We’ll take the average of your last 12 months of electric use to make your monthly payments more predictable.
Due date extension: If you’re current with your bill but need a little extra time to pay, apply for an extension.
Due date changes: If your balance is paid in full, you can select a due date that fits your pay schedule or budget.
Options for income-eligible customers:
OnTrack: Get a fixed monthly payment based on your income. You may qualify for debt forgiveness, too.
Operation HELP: Grants for homeowners and renters to help pay your electric bill.
WRAP: Free energy-saving products and services to help reduce your electric use.
LIHEAP: Grants up to $2,000 to help pay your winter heating bills or prevent a shut-off.
To learn more about our programs and apply, visit pplelectric.com/BillHelp.
Jun 15, 2022 | Bill Help
Let’s be honest. There are certain times of year when we use more electricity than usual. Summer – with all its cooling and often extra hours spent at home – is one of those times.
If you don’t want to get surprised by a larger-than-normal electricity bill, consider smoothing out your payments to make them more predictable.
Budget billing is available to everyone, even if you’re already on a payment agreement.
Here are the details:
We’ll take the average of your electricity use over the past 12 months to determine your monthly budget amount. If you’ve lived in your current location for less than six months, we’ll estimate your use based on your household information.
Every three months, we’ll look back at your use and, if necessary, adjust your budget amount. If you’re using more electricity than expected, your bill might increase. If you’re using less, it might be lower.
After 12 months, we’ll settle the difference between your actual energy use and the amount you were billed.
Sign up for more predictable payments and peace of mind at pplelectric.com/budget.
