Payment support for every household

Payment support for every household

We understand each household across our territory is unique.  That’s why we offer a range of options to help manage your bill and make it as affordable as possible, regardless of your income.

We have options for all customers, whether you own or rent your home and whether you have a past due balance or not. We also have assistance programs for income eligible customers. These options may include free grants to help pay your bill.

It’s easy to apply. Sign into your online account at pplelectric.com and click “Get help paying.” Answer a few questions about your household income and we’ll match you with a program that will benefit you most.

Check out all the options that may be available for your family.

Options for all customers:

paper scroll icon with dollar sign

 

Payment arrangements: Get help paying a past-due balance over time.

 

Piggy bank icon

 

Budget billing: We’ll take the average of your last 12 months of electric use to make your monthly payments more predictable.

 

Calendar with dollar sign icon

 

Due date extension: If you’re current with your bill but need a little extra time to pay, apply for an extension.

 

Hands shaking with dollar sign icon

 

Due date changes: If your balance is paid in full, you can select a due date that fits your pay schedule or budget.

 

Options for income-eligible customers:

Bullseye icon with dollar sign

 

OnTrack: Get a fixed monthly payment based on your income. You may qualify for debt forgiveness, too.

 

Dollar bill icon

 

Operation HELP: Grants for homeowners and renters to help pay your electric bill.

 

 

Dollar sign and decreasing arrow icon

 

WRAP: Free energy-saving products and services to help reduce your electric use.

 

 

Dollar sign in flower icon

 

LIHEAP: Grants up to $2,000 to help pay your winter heating bills or prevent a shut-off.

 

To learn more about our programs and apply, visit pplelectric.com/BillHelp.

Budget Billing 101

Budget Billing 101

Let’s be honest. There are certain times of year when we use more electricity than usual. Summer – with all its cooling and often extra hours spent at home – is one of those times.

If you don’t want to get surprised by a larger-than-normal electricity bill, consider smoothing out your payments to make them more predictable.

Budget billing is available to everyone, even if you’re already on a payment agreement.

Here are the details:

We’ll take the average of your electricity use over the past 12 months to determine your monthly budget amount. If you’ve lived in your current location for less than six months, we’ll estimate your use based on your household information.

Every three months, we’ll look back at your use and, if necessary, adjust your budget amount. If you’re using more electricity than expected, your bill might increase. If you’re using less, it might be lower.

After 12 months, we’ll settle the difference between your actual energy use and the amount you were billed.

Sign up for more predictable payments and peace of mind at pplelectric.com/budget.