Nov 25, 2025 | Community Involvement
For more than a century, our dedicated team has stood by a simple belief: supporting our communities is both our responsibility and our privilege. We take pride in rolling up our sleeves and working together to empower our neighbors and create a brighter tomorrow.
As we approach the end of 2025, here are 5 of our favorite events from this past year:
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Who doesn’t love a good surprise? We started the year with visits to local schools, honoring four STEM teachers with our annual STEM Educator Awards. The teachers from each school received money to put toward classroom supplies and career development.
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As we all thawed out, our team sprung into action during Earth Month, planting trees in Harrisburg, Williamsport and Faylor Lake in Snyder County to help keep central Pennsylvania beautiful.
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The summer was a busy season for our team, but we always make time to volunteer and welcome the little leaguers taking part in the Little League World Series in Williamsport. As safety walkers during the Grand Slam Parade, our employees walk the floats along the route to let the young stars soak in a great event.
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Our annual Day of Caring was bigger than ever! 525 employees volunteered at 27 locations across our territory in September. This was followed by another 70 employees and their families taking part in our Family Day of Caring.
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While we like our traditions, we also like trying new things. We had a blast at the Suites N’ Treats Halloween event in Allentown, dressing up and handing out candy in a safe, inclusive and accessible environment designed for at-risk children and children with disabilities.
With the holiday season in full swing, our work is not done; our employees will be busy in our communities and delivering safe, reliable power to light up the moments that matter most to your families.
For more about our community involvement, visit pplelectric.com/community.
Nov 4, 2025 | Community Involvement, Safety and Security
Lineworker Brian Chuzas is proof that PPL Electric Utilities’ commitment to safety — and keeping others safe — extends far beyond the company’s service centers and work sites.
While finishing up a recent repair job with his crew in Pittston Township, Luzerne County, Brian saw thick smoke in the sky. Something didn’t feel right, so he decided to check it out.
It’s a good thing he did.
When Brian got closer, he saw a house on fire. He quickly called 911 and stayed on the phone to give updates. At the house, another person was trying to get inside, yelling for anyone who might be trapped.
Brian went up to the door, kicked it in and found a three-year-old girl crying on the other side.
“I put my hand out and said, ‘let’s get out of here,'” Chuzas said.
He walked the girl outside and brought her to the other man assisting. But the girl started yelling for her parents, sending Brian back into the burning house to find them.
He searched the first floor, then ran upstairs to check the bedrooms and bathroom before heading back downstairs to look in the kitchen.
“As I got to the kitchen, I could see some stairs to the basement and there was an inferno,” Chuzas said. “Then I heard something blow up in the kitchen and reality kicked in. I could feel heat from the fire. That’s when the 911 dispatcher said I needed to get out of the house. I started making my way out of the house and yelling for the parents.”
As Brian left the house, he saw what he believed were the parents and shouted for them to escape. By then, firefighters had arrived and were ready to help.
PPL Electric crews always identify their location with an address in their pre-job discussions, so Brian was readily able to provide an accurate location to the 911 dispatcher.
“I’m just thankful that I was able to help and that everyone got out OK,” Chuzas said.
Sep 1, 2025 | Storms and Outages
As we enter September, a month dedicated to preparedness, it’s a good time to review how we can best protect ourselves, our loved ones and our community from unexpected emergencies. National Preparedness Month is a reminder that disasters can strike at any time, and being ready can make all the difference.
While we do many things throughout the year to stay prepared for storms and emergencies, we encourage you to do the same.
As your Partners in Power, we’re committed to working together to keep you safe and connected – no matter the weather. Here’s how you can get ready, stay connected and stay safe — before, during and after a storm:
Get prepared:
- Create an emergency plan and discuss what your family would do in different scenarios, such as a power outage, severe weather or other disasters. Identify a meeting place, ensure everyone knows how to contact each other and practice your plan regularly.
- Prepare an emergency kit with food, water, medication, flashlights and pet supplies.
- Charge your phones and devices.
- Make alternate plans if you have a medical condition that requires electricity.
- Purchase power strips with lightning arresters or surge protectors for your appliances and electronics.
- Consider installing lightning rods on your property.
- Review your insurance coverage to make sure it reflects your family’s needs in the event of storm damage.
Stay connected:
- Sign up for local emergency alerts and monitor weather forecasts.
- Report power outages online at pplelectric.com or text “Outage” to TXTPPL (898775).
- Sign up for alerts to stay connected and receive outage updates at pplelectric.com/alerts.
- Check the status of an outage and estimated restoration times at pplelectric.com/outage.
- Follow us on social media for the latest storm and restoration updates.
Stay safe during and after storms:
- Stay away from utility poles and metal conductors.
- If you encounter a downed wire at any time, assume it’s energized and stay away. Report it immediately to PPL Electric.
- Avoid using appliances or electronics plugged into outlets, since electric and plumbing equipment may carry lightning current.
- If using a portable generator during a power outage, never operate it in an enclosed area, like a garage, where deadly carbon monoxide fumes could accumulate.
- Use flashlights instead of candles to prevent fires.
- If you lose power, turn off any appliances that were on when the power went out.
- For your safety and ours, please keep a safe distance from our crews.
How we prepare
At PPL Electric Utilities, we work year-round to strengthen and modernize our grid so it’s ready when storms strike.
We monitor the health of the system through helicopter and drone inspections, and we use sensors and infrared technology to identify needed upgrades and repairs.
We’ve also developed industry-leading smart grid technology that reduces the number of customers affected by outages and automatically reroutes power around trouble spots. Since 2015, more than 3 million outages have been avoided thanks to our smart grid technology. And because trees are the leading cause of outages during storms, we trim and manage vegetation along thousands of miles of power lines each year.
Other reliability improvements include:
- Upgrading power lines and poles with stronger, storm-resistant materials.
- Adding more automated sensors for faster fault detection and restoration.
- Deploying predictive sensors to identify issues before outages occur.
- Installing avian guards and lightning protection along transmission lines.
Storm preparation and response
We monitor weather forecasts daily and plan days ahead when severe weather is expected. As storms approach, we activate storm teams with extra personnel in the field, control centers and customer service. Crews may move to 16-hour shifts for around-the-clock coverage. We dispatch resources across our 29-county service territory to respond as safely and quickly as possible.
When storms cause outages, we follow an established restoration process. Critical facilities like hospitals are restored first. Then we repair lines that bring power back to the largest number of customers, followed by smaller neighborhoods, individual homes and businesses.
Jun 22, 2025 | Safety and Security, Storms and Outages
We’ve made it easy for you to stay connected and access the information you need during an emergency. Here are some reliable ways to stay updated when sever weather is in the forecast:
- Report an outage
If your power goes out, report the outage by texting “Outage” to TXTPPL (898775), by visiting pplelectric.com/outage or by calling us at 1-800-342-5775.
- Stay connected
Customize your alert preferences at pplelectric.com/alerts to receive real-time updates on your power status. Choose to receive notifications via text, email, phone or any combination of the three so you’re always informed. You can adjust your settings anytime to match your communication preferences.
- Monitor our interactive outage map
Want to see what’s happening in your area? Visit our Outage Map to view current outages, affected areas and get estimated restoration times.
- Connect with us on social media
Stay connected and following us on social media for the latest news, safety tips andinformation.s and outage news. Follow us on X (Twitter), Facebook and Instagram to receive real-time updates and connect with our customer service team. Social media also helps you stay connected with your community during widespread outages.
- Keep your devices charged
Smartphones and tablets are essential lifelines during emergencies. Ensure your devices are fully charged before anticipated storms and consider investing in a power bank or portable charger as backup. This ensures you can stay connected to receive alerts and communicate with loved ones.
Power tip: Enable battery-saving mode and reduce screen brightness to extend your device’s battery life during outages.
- Have a battery-powered or hand-crank radio
A battery-powered or hand-crank radio provides reliable access to information, especially when cellular networks are congested or unavailable. Tune in to local news stations for weather updates, emergency instructions and restoration timelines. Remember to keep extra batteries in your emergency kit.
- Create an emergency contact list
Maintain an updated list of important phone numbers, including utilities, emergency services, medical providers and family contacts. Keep physical copies in multiple locations where you can easily access them during an outage.
Safety hint: Store this information in a waterproof container in your emergency kit, and also keep a copy in your vehicle.
Be prepared, stay connected, stay safe
By implementing these strategies, you can remain informed and connected during unexpected power outages. Remember that preparation is key to navigating emergencies safely and confidently.
Jun 19, 2025 | Storms and Outages
A round of severe weather is expected to move across our territory this afternoon into the evening hours. The storm is expected to produce wind gusts of 50-plus mph in addition to lightning and rain.
We have been monitoring this storm closely over the past few days and are ready to respond. Even with the best preparation, storms and severe weather can cause damage and result in outages. We’ve activated our storm response plans, which include:
- Activating storm teams with additional personnel in the field, control centers and customer service centers across our 29-county territory.
- Implementing 16-hour shifts for around-the-clock coverage.
- Bringing in additional crews from outside the company to assist in restoration efforts.
We encourage you to also prepare for the storm. We offer the following safety tips and reminders:
- If you encounter a downed wire at any time, assume it’s energized and stay away. If you see one, report it immediately to PPL Electric.
- Just in case you lose power, it’s good to have an emergency kit on hand with food, water, medication and any pet supplies you may need.
- We encourage customers who have medical conditions requiring electricity to make arrangements in case of an emergency.
- Make sure to keep phones and other mobile devices charged.
- Remember that candles can start fires. If you lose power, use flashlights instead. If you use a generator to supply power during an outage, be sure to operate it outdoors.
- For your safety and ours, please keep a safe distance from our crews.
To report or check the status of an outage, visit pplelectric.com/outage.
