How to Stay Informed During a Power Outage
At PPL Electric Utilities, we’ve made it easy for you to stay connected and access the information you need. Here are some simple ways to stay updated during an emergency.
1. Report an Outage
If your power goes out, the first thing you should do is let us know. You can report the outage by texting “Outage” to TXTPPL (898775), by visiting pplelectric.com/outage or by calling us at 1-800-342-5775 .
2. Get Alerts
Manage your alerts at pplelectric.com/alerts to receive real-time updates on your power status. Choose to receive alerts via text, email, phone or any combination of the three so you’re always in the loop. You can adjust your alert preferences anytime to fit your needs.
3. Check our Outage Map
Curious about what’s happening in your area? Visit the PPL Outage Map to see where outages are occurring and get an estimate of when power will be restored.
4. Follow Us on Social Media
Stay connected with us on social media for the latest updates, tips, and news during an outage. Follow us on X (Twitter) and Facebook to get real-time information and ask questions if you need help. Social media is also a great way to connect with others in your community.
5. Keep Your Phone Charged
Our phones serve as a lifeline during an emergency. Make sure your phone is fully charged before a storm hits, and keep a portable charger handy just in case. This way, you can stay connected receive alerts and stay in touch with family and friends.
Pro Tip: Turn on battery-saving mode on your phone to extend its battery life.
6. Have a Battery-Powered Radio
A battery-powered radio is a reliable way to stay informed, especially if your phone runs out of battery or you lose cell service. Tune in to local news and weather updates to stay updated on what’s happening and when power might be restored. Don’t forget to keep extra batteries on hand!
7. Write Down Important Numbers
Keep a list of important phone numbers, including your utilities, local emergency services, and family contacts. Store the list in a safe place where you can easily find it during an outage. It’s a good backup in case your phone isn’t working.
Helpful Hint: Store the list in a waterproof bag or container to keep it safe in your emergency kit.
Be Prepared, Stay Connected
By following these tips, you can stay informed and connected during an emergency. Remember, the key to staying safe is knowing what’s happening and how to respond.