Jul 30, 2024 | Customer Service
We’re committed to managing prices and securing the lowest cost of energy for our customers. That’s why our Price to Compare or PPL Electric default rate, changes twice per year on June 1 and December 1.
We deliver your electricity, but we don’t own the power plants where it is generated. So if you don’t shop, we pass along the supply cost without markup, at the Price to Compare. This June, it decreased to 10.040¢ per kWh for residential customers and 9.237¢ per kWh for businesses.
However, taking control of your electricity supply rate doesn’t have to be intimidating. You can shop around for an alternative supplier that offers the service, energy source and price that’s right for you. When you sign up with a new supplier, they’ll notify us to make the switch.
We encourage you to check the price you’re paying for electricity supply, compare offers from suppliers and use the Price to Compare as a reference point to see if you’re getting the best deal. You can compare supplier offers at papowerswitch.com.
Check out this video to learn more about smart shopping:
We also offer a variety of ways to manage your bill, track your electricity use and save money.
Aug 26, 2021 | Safety and Security
Oftentimes, door-to-door scammers will misrepresent themselves. Not only their identity, but they will also misrepresent what their true intentions are. In those situations, scammers are generally looking to obtain your personal and account information to switch your electricity supplier without your knowledge.
We deliver your electricity, but in Pennsylvania, you can shop around for the supplier that’s right for you. While most suppliers market their services appropriately, some use fraudulent tactics – like misrepresenting themselves as PPL or offering too-good-to-be-true deals – to scam you out of your hard-earned money.
We do not sell supplier services door-to-door. So, if a solicitor is claiming to represent PPL Electric Utilities, you can be sure they are attempting to fool you.
If you want to listen to what the door-to-door salesperson has to say, you can, but the best place to start the shopping process is on our website, pplelectric.com/shopsmart, or by visiting the Public Utility Commission’s site at PAPowerSwitch.com.
Here are some tips to help you identify and slam the door on scammers:
- Scammers will generally pressure you to act fast, don’t let fast-talking push you to give up personal information or make a decision on the spot.
- If someone knocks, claims to be from PPL, and asks for money or for you to sign a contract, don’t do it. We never solicit services or demand payments door-to-door. Tell them you don’t have time to talk and that you’ll be calling us later to discuss.
- Remember, if something doesn’t seem right when talking to a door-to-door salesperson, or something seems too good to be true, it likely is.
- Know what questions to ask when switching suppliers: What is the length of the agreement? Is there an automatic renewal? Are there cancellation, change, or penalty fees? Is this an introductory rate? What is the price after the introductory period?
- Spread the word. If a scammer tries to target you, they may also try to target others in your community. Let neighbors know they should keep an eye out for scammers.
- Creating an online account is a great way to avoid scams. You can check your account information and current electricity supplier at any time, from any device at pplelectric.com.
