Tips to stay safe and prepare for winter weather

Tips to stay safe and prepare for winter weather

We’re committed to delivering reliable power no matter what the weather brings – a commitment that is rooted in year-round preparation.

Our grid is one of the most reliable in the country. Over the past decade, we have made significant investments to build a stronger, smarter and more resilient grid. From clearing vegetation around power lines and replacing aging equipment to installing state-of-the-art grid technology, our reliability investments mean customers are experiencing 30% fewer outages since 2011.

Stay safe and save with the following tips:

Storm Safety

However, even with the best preparation and information, storms and severe weather can cause damage and result in outages. Adjust alert preferences to receive a phone call, text or email at to stay informed during a storm.

If you experience an outage, report it by calling 1-800-DIAL-PPL, by visiting or texting “Outage” to TXTPPL.

A few other important storm safety tips to remember:

  • Charge your phones and other devices in advance of a storm so they are fully powered.
  • Keep generators far from buildings and do not operate them in confined spaces, such as garages.
  • Stay away from any downed wires and always assume they are live and carry electricity. Report downed wires by calling 1-800-DIAL-PPL.

Winter Energy Savings

Easy, inexpensive tips to help you save energy and money when the temperature declines:

  • Leave your curtains and blinds open. During the day, capture the sun’s light and heat to gain warmth from the sun. At night, close your curtains and blinds to prevent that free heat from escaping.
  • Prevent fireplace heat loss. Keep the damper closed when you’re not using your fireplace so warm air doesn’t escape through the chimney. Energy-efficient fireplace grates also help you save by pulling cool air out of your room and into the fireplace while bringing warm air back into the room.
  • Reverse the direction of your ceiling fans. Yes, fans can also keep you warm. Flip the switch to change the direction of the blades so they spin clockwise and pull warm air downward.
  • Winterize windows and doors. Inspect all your doors, windows and ductwork for gaps that could leak heat from your home. Many of these cracks and leaks can easily be fixed with caulk and weatherstripping.
  • Adjust your thermostat. When you’re home and awake, set the heat as low as it feels comfortable. Aim for 68 degrees as an optimal temperature. Wearing warmer clothing or grabbing a blanket can help keep you cozy. While you’re sleeping or out of the house, lower the thermostat by 10 to 15 degrees. Lowering the thermostat for at least eight hours can save up to 10% on your heating bill. A programmable thermostat will make it even easier to save.

The winter can be unpredictable and unforgiving, but our team is always ready to respond. Our grid is strong, reliable and evolving, and our employees are committed to keeping you safe and warm this winter.


employee using resistance drill to help measure utility pole decay and identify whether replacement is necessary.

Reliability investments like developing these first-of-its-kind resistance drills help us reduce costs and keep the lights on for our 1.5 million customers. These drills help measure decay on both the inside and outside of utility poles to assess their health and identify when poles need to be replaced.

Winter storm: Latest updates on our response

Winter storm: Latest updates on our response

Power outage? Text “outage” to “TXTPPL” (898775) or report it here.

Update: 1.10.24, 4:30 p.m.

As of 3:30 Wednesday afternoon, about 8,750 of our 1.5 million customers were without power. Since Tuesday afternoon, 65,000 customers have been restored from the original 73,750 customers without power.

We have brought in additional crews to supplement our efforts. Our crews began working Tuesday morning and will continue to work around the clock to safely and quickly restore power as soon as possible.

Update: 1.10.24, 10:00 a.m.

Storms caused widespread damage and power outages across our service territory Tuesday afternoon into the early morning on Wednesday. As of approximately 7:30 a.m., about 12,600 of our 1.5 million customers were without power.

Our crews began working Tuesday morning and are continuing to safely restore power to customers who are experiencing outages. We are bringing in additional crews to supplement our efforts.

Because of the scope of repairs, full restoration could take until Thursday for some customers, although many customers will get power restored sooner, as crews work around the clock to repair damage.

Continued wind could result in additional outages through this afternoon. We encourage customers to stay safe and report any outages.

Update: 1.9.24, 11:00 a.m.

An incoming storm is expected to bring heavy rain and winds across our service territory from Tuesday morning into Wednesday afternoon. We’re closely monitoring the forecast and are prepared to respond to storm-related power outages.  

Our dedicated team is ready to respond to any issues that may arise, and we are bringing in additional workers to assist in any restoration efforts that may be necessary. We’ll work as safely and quickly as possible to assess damage and restore power to all customers who are impacted.  

We’ll be posting updates on this page throughout the storm. You can adjust alert preferences to receive a phone call, text or email at to stay informed during a storm. If you experience an outage, report it by visiting,texting “Outage” to TXTPPL or call 1-800-342-5775. 

While we’ve prepared for possible outages, we want you to be prepared too: 

  • Charge your cell phones, portable chargers and other electronic devices so they’re ready to use in case of an emergency.    
  • Prepare or update your emergency kit with food, water, medication and pet supplies.   
  • Remember that candles can start fires. If you lose power, use flashlights instead. Now is a good time to check your flashlight batteries.   
  • If you have a portable generator, test it to make sure it’s working, but never operate it in an enclosed area, like a garage, where carbon monoxide fumes could accumulate.    
  • Assume any downed power line is energized. Stay clear by at least 100 feet and keep kids and pets away. If you see a downed power line, report it immediately by calling 1-800-342-5775 (1-800-DIAL-PPL).  


Debunking lightning myths

Debunking lightning myths

Mother Nature’s electrical fireworks can be deadly. Nearly 50 people are killed by lightning each year in the U.S. and hundreds more are severely injured.

Courtesy of the National Weather Service, check out a few lightning myths and facts to stay safe:

MYTH: If trapped outside during a lightning storm, lie flat on the ground.
FACT: Lying flat just increases your chance of getting hit by potentially deadly ground current. Keep moving toward a safe shelter.
MYTH: If there is no rain or clouds, you’re safe from lightning.
FACT: Lightning has a long reach. “Bolts from the blue” can strike 10-15 miles from a thunderstorm.
MYTH: A lightning victim is electrified and you risk electrocution if you touch them.
FACT: The body does not store electricity and it’s perfectly safe to give first aid. Don’t be afraid to come to their aid. You could save a victim’s life.

For more electrical safety tips, visit