Understanding your bill
We understand that your electric bill is a primary part of your monthly expenses and it’s important to us to deliver safe, reliable electricity to your home at a fair price.
We’d like to clear up a few misconceptions about your bill. For starters, each section reflects different aspects of how electricity gets delivered and used. And we only have direct control of about half of these charges.
Check it out:
Myth #1
PPL Electric doesn’t care when customer bills increase.
Fact
Customers are understandably concerned about higher bills, and we’re concerned too. While we can’t control market trends, we can empower you with the tools, resources and information needed to manage energy use and explore cost-saving opportunities. We are committed to operating efficiently and controlling the costs that we can while still ensuring reliable service for you.
Myth #2
PPL Electric controls every part of the electric bill.
Fact
We don’t have direct control over approximately 50% of a residential bill. This portion includes energy supply costs, regulated charges and taxes. If you don’t shop for a third-party electricity supplier, we purchase power for you and pass on the cost of generation supply without markup. We don’t profit from supply costs.
The other half of the bill is within our control, which includes the costs to maintain the poles, wires and equipment that deliver electricity to your home or business via the distribution grid. This portion is regulated by the Public Utility Commission (PUC) and varies according to how much electricity you use.
Myth #3
PPL Electric benefits from Price to Compare increases.
Fact
We do not profit from these increases. The energy supply costs included in the Price to Compare are passed through, without markup, to customers who do not shop for a third-party supplier. Our Price to Compare is fixed for six months and changes twice per year on June 1 and December 1.
When the Price to Compare increases, it is based on increases in the energy supply market which is outside of our control.
Myth #4
There is nothing I can do about my high bills.
Fact
We offer a wide range of tools and programs designed to help you manage energy costs and keep monthly bills as predictable and reasonable as possible.
- Making bills more predictable and affordable with budget billing, payment plans and due dates to fit your schedule.
- Saving energy used at home or work through no-cost and low-cost energy saving programs and products.
- Providing bill assistance or support programs if you need help paying your bill, regardless of your income.
- Shop for a competitive supplier: Compare offers from third-party suppliers. Visit the PUC’s papowerswitch.com.
Access these resources and more in one convenient place at pplelectric.com/SeasonalSavings.