Polaroid-style photo of a PPL customer with handwritten text below that says, “He gave us energy-saving recommendations for our home.” Next to the photo is a mobile phone calling the number to schedule a Virtual Assessment.

Mar 31, 2026 | Energy Efficiency | 14 comments

Real stories. No-cost assessments. Less uncertainty.

Discover a simpler way to start saving energy.

When it comes to making your home more energy efficient, the first step doesn’t have to be complicated.

For many customers, a no‑cost Virtual Home Energy Assessment, paired with personalized insights from the Energy Analyzer, is the easiest and most effective way to get started. A trained energy advisor can look at the energy use in your home and suggest the best savings for you—maybe it’s an old fridge that needs to be recycled or electronic devices that need a smart power strip.

During a Virtual Assessment, our advisor reviews your home’s energy use, shows you where your dollars are going and provides practical, data-backed recommendations tailored to your household. With expert guidance and easy-to-use tools, you might uncover issues you didn’t know existed—and start to save right away.

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Hear from a few other homeowners about their experiences.

“I followed up with a good portion of your assessment and my bill is almost half of what it was last July. I think the basement foam sealing and heat pump water heater were big factors.”

—Deborah

Polaroid-style photo of foam sealing being applied with text below that says, “My energy use is a lot less than last July.” Next to the photo is a mobile phone with the PPL Energy Analyzer onscreen.

Polaroid-style photo of a water heater with handwritten text below that says, “Our Energy Advisor listened and was helpful in his suggestions.” Next to the photo is a mobile phone calling the number to schedule a Virtual Assessment.

“I had the pleasure of talking with Jari today on a Virtual Home Energy Assessment call. I can’t imagine you get any negative feedback because he listened well and was helpful in his suggestions. Overall, it was a pleasant experience and I’m thankful for his service.”
—Aren

“Jari systematically walked me through the various aspects of our energy usage and how to better manage the heat pump for optimization. He asked pertinent questions regarding our energy-related behaviors and gave logical and practical recommendations that we will immediately act on. He pointed out the availability of data on the website that we can use to monitor our progress. I was very happy with this session.”

—Andrea

Polaroid-style photo of a power strip being turned off with handwritten text below that says, “Michael was not only knowledgeable regarding any topic, but he was kind and thorough.” Next to the photo is a mobile phone showing the PPL Energy Analyzer onscreen.

“Michael was not only knowledgeable regarding any topic we brought up, but he was kind, thorough and shared information and deadlines we didn’t know about. It was a truly pleasurable experience and, though I’m sure he treats all his calls equally, we felt taken care of and that Michael went above and beyond any expectations we had.”

—Gretchen

Stories like these show why a Virtual Assessment is such a smart place to start: It’s simple, personalized and gives you a clear picture of your home’s energy use. You’ll learn about available rebates and incentives—and get a free energy-saving kit shipped right to your door.

Ready to get started with your own Virtual Assessment?

Kick off your spring savings with these four simple steps:

Call 1-877-486-9204 to schedule
Speak to a trained energy advisor (also available in Spanish)
Get rebates and incentives for new upgrades
Receive a free energy-saving kit shipped to your home

Prefer for someone to come to your home?

Watch our video to learn more about an in-home audit.

Find a contractor near you to schedule one today.

More support, when you need it

You work hard for every dollar. We’re here to help you make it go further. Our Bill Toolkit brings together simple ways to manage your bill, set up payment plans that fit real life, access assistance and start saving energy right away.

Explore the Bill Toolkit to see all the ways we can help.

Discover more ways to save at SaveWithPPL.com

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14 Comments

Alexis windia on April 3, 2026 at 11:59 am

Make a payment
Reply
- Lisa on April 8, 2026 at 1:33 pm
  
  Hello Alexis,
  If you need to process a payment, please call customer service at 1-800-342-5775 or log into your online profile. Thank you.
  Reply
nelly castillo on April 7, 2026 at 5:13 pm

nc627196
Reply
- Lisa on April 8, 2026 at 1:36 pm
  
  Hello Nelly,
  Please let us know how we may assist you. Thank you.
  Reply
- Mareline M Marin Essis on April 9, 2026 at 8:18 pm
  
  Comment *
  HOLA NECESITO HACER UN PAGO Y LA PAGUINA NO ABRE
  Reply
Brian Koppenhaver on April 8, 2026 at 3:14 pm

What do you mean by “no cost assessment”? I did this with a PPL-recommended provider and was charged $100 ($450 less a $350 PPL rebate). Was I scammed? Please advise.
Reply
Fritz Sejuste on April 8, 2026 at 10:26 pm

There is an equipment in my house called “always on” and I have no idea what it really is, and it consumes most of my usage. Please help
Reply
Jon on April 11, 2026 at 11:29 am

How do I sign up for PPL electric?
Reply
Mario Gonzalez on April 16, 2026 at 1:49 pm

Help pay my bill
Reply
- Lisa on April 16, 2026 at 1:59 pm
  
  Good afternoon, Mario,
  Thank you for reaching out. To make payment arrangements on your account, and/or view payment assistance programs, please log in to your online profile. You may also call 1-800-342-5775 as an alternative. Thank you.
  Reply
Maria Maldonado on April 16, 2026 at 1:49 pm

Help to pay my bill
Reply
- Lisa on April 16, 2026 at 1:59 pm
  
  Hello Maria,
  Thank you for reaching out. To make payment arrangements on your account, and/or view payment assistance programs, please log in to your online profile. You may also call 1-800-342-5775 as an alternative. Thank you.
  Reply
Rachel on April 17, 2026 at 9:21 pm

How can my amount I owe is $119.00 when I was on track program can you please help me
Reply
- Lisa on April 22, 2026 at 9:31 am
  
  Good morning, Rachel,
  Thank you for reaching out. For your security and to protect your account information, please call customer service at 1-800-342-5775 and ask for the OnTrack department to discuss. Thank you.
  Reply